QualityBath.comReviews 434

I was looking for a mirror that others said was discontinued. Quality Bath said they had it and Customer Rep Miri quickly confirmed. I ordered two. One arrived broken. Customer Rep Baila quickly got a replacement shipped to me. I would definitely order from them again.

Worst costumer service. I still can't believe that after purchasing a $200 shower head that I can't return it because I installed it for less than a minute and it's useless by the way. So disappointed specially in this times when we only rely on online shopping. How could I've known that the water would splash on the wall causing all the water to go directly out of the tub soaking all the bathroom floor.

Purchased a sink from them and it cracked. Called the company because they said that they will back all their products. And refused to replace the product. Lowe's offers a 90 return. Do yourself a favor and purchase from them.

Our sink came with a little flaw. Freida took care of the replacement very quickly and it came before we knew it. Also, the sink was very reasonably priced compared to other vendors.

Frieda has been awesome to deal with. She proactively worked with Blanco on a warranty issue, go it resolved and then proactively notified me of shipping info.

Freida is an employee u should reward and keep happy!

I remodeled a house and made a large and complex purchase. The advices, the prices, the delivery and the quality was top notch, I will recommend Quality Bath to any friend!

I purchased a medicine cabinet which arrived damaged. I called and it was resolved quickly by pleasant customer service rep.
Good products, good service, fair prices! What more could I want?

I needed a sink for our kitchen and I had looked on line and found Quality Bath. Their selection and customer service made it so easy to get exactly what we needed. I've recommended them to others as well. Everything was perfect!

I am the buyer for a design firm in Northern VA - and Quality Bath is my go-to vendor for plumbing products - the prices are competitive and the customer service has always been excellent - I use them job after job and will continue to buy from them - excellent way to buy plumbing on the internet!

We purchased a rather expensive Robern medicine cabinet and received it in January at our job site but neglected to open the package until last week when it was ready to be installed. One of the mirrored doors had been damaged in shipment and despite the fact that we waited two months to find this out, Janet at QualityBath took care of ordering a replacement at no charge. Exceptional service!

I had experienced a problem with one of my new faucets and after I reached out to the customer service dept, Janet took care of it right away. Even though the manufacturer was slow to respond she follow up repeatedly and was able to send the replacement cartridge.
I'm very happy with Quality Bath with all the service that I have received over the past 2 years.

I live in a remote area with limited technical assistance. When I inadvertently ordered the wrong part, Josh went out of his way to facilitate my return and replacement with the correct one. The speed and professionalism, combined with the personal attention, was a pleasant surprise. I highly recommend.

I reached out to the co pant and they got back to me right away and helped me solve my problem no question asked and made it very easy on my part! I worked with Janet and she was a pleasure to work with!

Had some questions, Akiva responded after hours, and got ahold of me as soon as they opened. Very smooth transaction. Very knowledgeable!

I was hesitant to order my entire house remodel online. My contractor advised against it. I am pleasantly surprised that even though we did have a few problems they were quickly felt with and corrected above my expectations :)