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QualityBath.com Reviews Summary
QualityBath.com has a rating of 4.4 stars from 434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price and plumbing fixtures. QualityBath.com ranks 5th among Bathroom sites.
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Tammy took care of speaking with Duravit when I got my Durastyle console with the shelf that is a special order that takes 12-14 weeks and the wood of the shelf at the corners expanded where the wood pegs came undone and cannot be hammered back in. She was so nice and felt bad as Ive waited so long for it and handled the situation very quickly and got back to me in just a few hours to tell me they are sending me another one and in half the time. Exceptional customer service with the upmost kindness! Thank you!
I had a problem with a faucet part and Adina stayed in touch while she worked with the manufacturer and had them to send the part we needed. Great customer service. Thanks so much.
Definitely would order again from QualityBath.com. There was an error on my order made by the distributor and Tammy quickly resolved it. I truly appreciate the excellent customer service.
Part of my toilet arrived broken. I didn't open the boxes until passed their 24 return period. I sent them photos and they immediately replaced them free of charge. Great customer service. Will be recommending QialityBath to all my friends.
Along with many on the gulf coast hurricane tragedy struck and we had to cancel our order due to severe damage. Janet in customer service took immediate control after I emailed and explained the situation, and followed everything through, she is my hero.
I will be back!
I love the sink I got and the customer support I got along the way. For some reason, the flange did not work with my sink, but they took care of it for me swiftly and I really appreciate that. My sink is high quality, as pictured and beautiful and shipping was fast! Thank you!
Working from a QualityBath order completed three years ago, Sol worked through my remodel design issue (mistake!) to help me solve something that has been driving me crazy since the original install years ago. He ended up contacting the manufacture to arrange for a custom replacement part on my behalf and promptly get the part ordered. I should have done this at the original install and not keep hoping the error will look better as I aged. Good job Sol!
Quality Bath is a top notch outfit. They were super helpful and heavily focused on customer service. That's hard to find these days. I highly recommend them.
Lea, was outstanding since Fed Ex lost my vanity mirror. She got me a replacement ordered right away.
My husband ordered bath supplies here. It was sophisticated to choose but managers helped with a choice. Everything is great quality. It fits our bath.
During our bathroom renovation, key components needed to complete our new toilet installation inadvertently got tossed. YIKES! But I called Quality Bath customer service and was directed to Tammy. Our conversation took place on a Friday morning, I had a confirmation that both the items I needed were ordered by Friday afternoon and confirmation on shipping by both by next business day. This was not a large order, but Tammy understood my urgency and handled my order as a top priority. Great customer service these days sticks out like a sore thumb. Mine was a very positive experience and I look forward to working with them again soon.
Josh Fischl was great to work with! He was responsive and helpful throughout the process. He was happy to hold my order at the warehouse for months while my renovation was on hold because of Covid.
The shipment arrived quickly- on of the products we ordered was broken when we opened the box but Tammy from returns and Sara from sales were very helpful and quick in sending us a replacement.
Experience with them has been great so far! One of the items from my order arrived damaged and Tammy from the Returns Dept responded right away. Will not hesitate to order from QB again!
Our shower base arrived damaged, they had a new one shipped out the next day! Great service, thanks!
A product arrived damaged and a replacement was sent the next business day!
I appreciate the great customer service
I had a small issue with the sink grid for my Julien double bowl sink. One of the grids was having issues with the rods. I reached out to Quality Bath and they swung into action. Not only did Quality Bath get the grid replaced, they were able to get me the matching sink grid for my other bowl, for the replacement grid would not have matched.
My thanks to Lea in Customer Service and Sara my sales rep.
I've installed several Dreamland doors from Quality Baths for customers in the past. This past week for the first time ever I had a door shatter. I contacted Frieda at Quality Bath and within an hour she had me a new door on the way. Could not ask for better service, thank you
Quality Bath has a real gem in Vicky Eisen! I had ordered a farmer's sink from their site back in April, and as it was manufactured in France (and the Covid matter) Vicky let me know it would take up to 12 weeks. I thought no problem, my kitchen won't be nearly done until then. However, Vicky then let me know the French company was having production problems and perhaps I should consider another sink. I did, and WOW, it was in stock, much less in price, and I think just a lovely. Just received it in perfect condition and took it straight away to my cabinet maker. Vicky has been the best at keeping me informed, and just giving the best customer service! If only all companies had Vickys in their repertoire! Thank you for all the over-the-top service you gave me!
Had some missing parts due to the manufacturer, lea was able to quickly help identify the parts on the schematic and they were shipped the next day. Can't ask for more than that!
From the business
QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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