PuregearReviews 259

I went to a verizon store in big spring texas to replace my screen protector. It was 15 minutes till close they out it on and I got outside. I left and that's when I noticed it had like a bubble on bottom of screen not allowing me to unlock my phone. Took phone case off and when I did the whole protector came off with it the store refused to replace it unless I registered with this pure gear place. Cool. I register and what not 4 weeks ago. Have not got a registration number back or a response and I've emailed multiple times asking about when I'll be approved or how long it takes to be approved cause I didnt just spend $50 to have it fall off 15 minutes later.

Bell Canada, stop using these folks as a supplier, they actually make you folks look terrible. The product is actually ok (but there are a number of similar ones that do the same job), however, the level of service is awful. Try getting a reply to an email question... nothing. Try getting a hold of a customer service rep... nada. Either they don't have enough people, or they have such a terrible product that they are inundated with calls and emails... either way it's not good..

I overpaid for this product at Verizon Wireless. But the sales rep assured me that when I went to replace the screen, it would be completely free- no shipping costs, like with other companies. However, when I went to replace the screen, S+H was 9.99. I emailed PureGear and they told me I'd have to pay it. I fumed for a little and then decided to go ahead and buy it. When I went to re-order the screen, S+H had gone up to 11.95. This is not a lifetime warranty. This is you repurchasing their product at its value.

I received a gift of a pure gear Steel 360 with a pledge with a lifetime warranty as a Christmas gift for my new iPhone 11. Harder to install then some other brands but the problem was registering for the warranty. The registration online form demands a copy of the sales receipt. So I called twice with a voicemail promises that I would receive a return call. But I should mention that prior to the calls, I emailed then twice. Yep, you got it... no response to messages or calls. Got a rep yesterday to answer the phone and she said, nothing could be done if I did not have a receipt. A manager they called me back and said... we only do the pure pledge/warranty if you have a receipt because we only want you buying from only authorized dealers. Well, I have the box with all sorts of numbers UPC-EAN and their special 7 digit ID. I would never favor this company because in checking this Steel 360 screen protector is more expensive then most and God forbid, you got it as a gift... Warranty really!

This is the email I sent to Pure gear management on: 2019-10-29 3:59 PM
Attention Supervisor / Management,

I have registered a Screen Protector for an I-Phone 7 + and an I-Phone 8 +. I have tried to order a replacement for both, due to cracking, online and when I went to checkout it wants to charge me $24.95 USD shipping and handling for each one. I had one replacement back on Feb. 28,2019 and was changed $9.95 USD which was a reasonable price. I have called and left several messages and no one has ever returned my calls. Please have someone call me so can get 2 ordered and billed at $9.95 S&H.

It was sold as a strong protector with lifetime warranty. It is a scam. I paid $40 for mine and two weeks later it was broken. I tried to execute the warranty and they asked for $10 for shipping and handling. I paid the $10, and I got the wrong protector. I called and sent e-mails and after weeks trying I finally had someone who sent me the wrong protector again! After 20 e-mails back and forth I went back to the store and the AT&T store manager told me they have had the same issue so many times that they stop selling that brand! DO NOT BUY PURE GEAR PLEASE! With my previous iPhone I had a $10 protector from Amazon and lasted 3 years and still intact! I FEEL THEY STOLE MY MONEY!

I recently just bought a new phone last week and decided to get a screen protector along with it to prevent any serious damage to my phone. This "screen protector" cracked within few days of me having my phone. Didn't think placing your phone down on your dresser can cause the screen protector to crack like it did. I can only imagine the damage it would have done if I actually dropped it. Don't waste your money on this product. Invest in a better quality screen protector! The warranty is not even worth it considering it's not free!