PuregearReviews 259

One of the worst companies to deal with. Bought 6 phones with cases and screen protectors. Our gut feeling was initially to wait and get the tempered glass from somewhere else but the retailer talked us into Pure Gear because of their "pledge" and lifetime warranty. Tried to register warranties, a step you are required to do, out of 6 only 2 were honored and the rest were told they don't qualify. Upon contacting support to find out what is wrong finally received a computer generated response 10 days later stating the same thing I was inquiring about. Do not believe what anyone says trying to sell you the product. AND as if that wasn't enough 1 of the screen protectors has never adhered correctly to a brand new phone with no dust/finger prints/anything on screen, another screen protector has already cracked when the phone has never been mishandled in any way and 3 more have begun peeling away from phone face. Save yourself money and buy Zagg if you want the lifetime warranty/peace of mind or buy an inexpensive glass from somewhere else (at least you are not out a ton of money if it cracks/peels).

I originally purchased the screen protector for my new s20+ from Bell for $50. The hole cut out that glues to the screen is terribly designed and unglues with in a week leaving a foggy imprint... just bad... real bad... how ever it gets worse... somehow the screen cracked in my pocket and then cracked even more when I applied littl pressure... I contact the company to get a replacement and they charge me $17
USD! YES USD to ship from Ontario to BC... don't waste your money...

I have to admit I was extremely skeptical after reading the reviews here, but I submitted my warranty claim for my HD glass cover earlier this week. The message on their site said there may be delays due to Corona, so I figured there was a chance I had just donated my money to them. I was pleasantly surprised when they emailed me the next day and confirmed receipt, and sent me my new cover in 4 days. Very impressed, big kudos to PureGear.

I am very disappointed with this company. Be advised that this company is open for business to sale their products but are closed when it comes to claims. It is disgusting that they are using the current Corona Virus Pandemic as an excuse to be closed for claims while other company are honoring their claims with employees that are working from home. I will never purchase anything else from them again and I strongly recommend anyone else do the same.

If you think you have a year warranty, you're WRONG. This company does everything in their power to make sure you will not get your money back. My phone cracked and I was told all I needed was a code that is on the back of the package to get my warranty. This was false as the company began asking me for a receipt for "proof or purchase" like I don't have the package I BOUGHT right in front of me. Ridiculous. Save yourself the money and do not spend a dime on any of these products.

After buying two of the pure gear steel 360 for $40 each. One lasted a week and the other 2 months. Both were installed by the sales agent and left bubbles in both of the screens and commented that they couldn't do anything about it. Terrible customer service from the Cellular Sales, in relation to a Verizon store. I went online to fill out the warranty claim and have to pay $12.95 for shipping and handling, which is insanely high, especially after spending $80 for their cheap products. I will not pay $12.95 for a replacement. I'll go to Best Buy that has better quality product at a much cheaper price. Lesson learned. Do not buy Pure Gear. Worse screen protectors I've ever bought.

I purchased the HD Glass Screen Protector with a "lifetime warranty". I went to their website and filled out the Warranty Form for the replacement. When it gets to the payment part, it won't actually submit and process. I tried this on multiple days with the same results. I emailed their support email listed on website. Three days later, I emailed again. Today is March 12,2020 and I still haven't heard back. I tried calling the phone number listed on website. This number will put you on hold for about 10 minutes and then tell you to call back another time. I am doubting there is even real people working at this company. They have a promise of a warranty, but with no intent to uphold it. They are frauds and I am very frustrated that they make it impossible to contact them. Seeing as how they have so many complaints already submitted, I'm surprised they are still in business. DO NOT BUY THEIR STUFF! Google them. Check their complaints on the BBB. They are bad news.

Never ever buy any of their products. I have purchased HD glass for my iPhone, pricy - $40, it started peeling in 2 weeks, attempted to make a warranty claim, but webpage would not allow me to indicate my province so no claim could be made! Emailed them my complaint- no avail! I could have just thrown that money away instead of "donating" it to this horrible company as I can't call it a "purchase" since in return to my money I got nothing!