Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Punchbowl

Punchbowl

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Punchbowl?
grey stargrey stargrey stargrey stargrey star

Punchbowl Reviews Summary

Punchbowl has a rating of 3.8 stars from 881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Punchbowl most frequently mention birthday party, guest list and customer service. Punchbowl ranks 1st among Event Planning sites.

service
60
value
64
shipping
13
quality
58
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New York
1 review
3 helpful votes
Follow Ben T.
Unfollow Ben T.
Share Review
Report Review

Scam
December 28, 2022

The "monthly fee" will be charged a yearly amount, right up front, without them clearly marking it so. Then they're still going to include ads and will cap you at 50 people unless you upgrade to a higher amount. Disputing with the bank.

Date of experience: December 28, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hello, thanks for reaching out. We offer both monthly and annual memberships. It sounds like you signed up for one of our annual memberships. If you would like to switch to monthly please send us a note at [email protected] with your account details and we can help get that fixed for you! - Danny in Marketing

Hawaii
1 review
1 helpful vote
Follow Valerie H.
Unfollow Valerie H.
Share Review
Report Review

After three day of sending some cards, I decided to cancel during the free trial period. I firmly believed that I cancelled my subscription but saw that I was charge so disputed it with Citi.com. Citi says that I have to provide pertinent documentation. At this point all of my documentation is gone aince it has been more than a month.

Date of experience: November 22, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to [email protected] if you have any questions! We want you to be happy! -Danny in Marketing

Arizona
1 review
1 helpful vote
Follow No N.
Unfollow No N.
Share Review
Report Review

I got a text invite from *******. I know a lot of people. The only way to find out if it is someone I really know is if I click the link. Not clicking a link in an unsolicited text. Sorry my friend, if you want me to attend please do not use punchbowl.

Date of experience: October 26, 2022
Texas
1 review
0 helpful votes
Follow Kenz K.
Unfollow Kenz K.
Share Review
Report Review

Customer service
September 7, 2022

Incredible customer service! A great site to use and company to work with. Def worth a 5 star rating!

Date of experience: September 6, 2022
Maine
1 review
2 helpful votes
Follow Mindy G.
Unfollow Mindy G.
Share Review
Report Review

Bait and switch
June 30, 2022

I spent 30 minutes creating and organizing a FREE invitation here. But in order to send and manage I had to PURCHASE an annual membership. No way around it. Slimy, dishonest and exceptionally poor business practices. Never again.

Date of experience: June 30, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to [email protected] if you have any questions! We want you to be happy! -Danny in Marketing

Arizona
1 review
0 helpful votes
Follow Todd W.
Unfollow Todd W.
Share Review
Report Review

It's not free
June 20, 2022

The web search result said it was free, but it's only a free 7 day trial then they charge you $40. That's not free.

Date of experience: June 19, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to [email protected] if you have any questions! We want you to be happy! -Danny in Marketing

Illinois
1 review
4 helpful votes
Follow valid f.
Unfollow valid f.
Share Review
Report Review

They'll let you get through making your entire card before the final step, when it asks you make an account. You make an account, and then realize it didn't save your card. So annoyingly, you'll go back to remake your entire card, and then the final step this time will be to start their free trial or buy a subscription package. Great!
I know this is not an uncommon business practice but I've just had enough of it. Only two stars because the site was designed well.
Also, looks like two of the subscription packages don't even remove advertising. You get to pay up and still get to have ads on your card. Wow. And looks like this site requires you to make an account as well, lol. Never had needed to do something out of spite just in spite of something else. Time for tempmail again

Date of experience: June 19, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hello, thanks for reaching out. We're sorry to hear that you ran into some issues. Your card should have saved after you created an account. Can you send us a note at [email protected] with your account details so we can help troubleshoot this issue you mentioned? We'd like to help! - Danny in Marketing

Canada
1 review
2 helpful votes
Follow Charis A.
Unfollow Charis A.
Share Review
Report Review

I sent out my daughter's birthday invitation using punchbowl last night. For some reasons I can only login to my account through the website but not the app. What is going on? Is it a trick for force me not to be able to cancel the membership until the party is over? I used the exact same login with no problem on the website but it kept on saying trouble logging in when I tried to do it on the app! I feel cheated.

Date of experience: June 18, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hello, thanks for reaching out. We're sorry to hear that you ran into some issues. Can you send us a note at [email protected] with your account details so we can help troubleshoot the issues you mentioned? We'd like to help! - Danny in Marketing

California
1 review
2 helpful votes
Follow Heather P.
Unfollow Heather P.
Share Review
Report Review

Such a scam...
May 18, 2022

I'm not really sure why anyone would love this. I did the free trial and got charged (because I forgot, so that's my fault) $60 annual fee. I decided it would be fine since it had invitations and I could use it for other things. I cannot send out invitations without upgrading for EVEN MORE MONEY. What a joke. It's already digital, meaning it has no real material cost. $60 should be more than enough for what they're offering. I can't stand it. I would not recommend it to anyone.

Date of experience: May 18, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hi. Thanks for reaching out. We do offer two types of memberships, digital greetings cards and digital invitations. It sounds like you signed up for one of our digital greetings cards packages. If you upgrade to one of our digital invitations memberships you will get access to both invites AND cards. When upgrading you will only be charged the difference between the memberships not for an entirely new membership. Additionally, you can use Punchbowl for free through our apps. If you have any questions or concerns please reach out to [email protected] and we would be more than happy to help. We want you to be happy! - Danny in Marketing

Nevada
1 review
6 helpful votes
Follow Amy H.
Unfollow Amy H.
Share Review
Report Review

Punchbowl is a SCAM!
April 13, 2022

They say you can cancel your membership within 7 days and you won't be charged. So I went ahead with sending my daughter's birthday invite. When I tried to cancel, it said I would no longer be able to manage the rsvp's. So I'm forced to keep the subscription until her party, which means paying for an entire year's membership. What a scam. I will never use Punchbowl again and I hope this review is a warning to everyone else.

Date of experience: April 13, 2022
Punchbowl M. — Punchbowl Rep
over a year old

Hello, thanks for reaching out. If you cancel your membership before your event you can manage your RSVP's for free through our app! Additionally we have a 30-day money back guarantee, no questions asked. Please reach out to [email protected] if you have any questions. We want you to be happy.

Canada
1 review
0 helpful votes
Follow Peer R.
Unfollow Peer R.
Share Review
Report Review

I purchased a membership hoping for a month by month payment plan and did not realize I had signed up for an annual one. When asked to give feed back I mentioned that I was a disgruntled about paying for the full year when I intended to use it just for one occasion. The CEO quickly responded and refunded me the 11 months. I was not even asking for a refund but they gave me one anyway. This is the first time as a customer that an issue communicated in the feed back form was personally addressed by the CEO and so quickly, was very impressed.

Date of experience: February 10, 2022
Illinois
1 review
0 helpful votes
Follow Susan P.
Unfollow Susan P.
Share Review
Report Review

Excellent customer service!
January 7, 2022

Thank you so much, Alix from Punchbowl.com! I received an email back so quickly and my issue was resolved immediately! I so appreciate your help and understanding! Very pleased!

Date of experience: January 6, 2022
Canada
1 review
0 helpful votes
Follow Lori P.
Unfollow Lori P.
Share Review
Report Review

Great Customer Service
January 5, 2022

I had an issue but the Customer Service was great and took care of things very quickly. I would recommend this Company!

Date of experience: January 3, 2022
Colorado
2 reviews
4 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Share Review
Report Review

They have her spend her time under the impression that the service is free with ads until she hit "send invitation". That's when you find out that all your time has been wasted if you don't join a minimum $6.99/month program. Sure, you can cancel anytime, blah blah blah - but they can f*- off as far as I'm concerned with that type of tactic.

Date of experience: December 29, 2021
Punchbowl M. — Punchbowl Rep
over a year old

We hear you and we’re sorry you are upset. From time to time, we experiment with different user interface and pricing. We would be happy to upgrade you for FREE. Simply send an email to [email protected] and mention you connected with us here. You’ll hear back from us within an hour. - Danny in Marketing

Virginia
1 review
0 helpful votes
Follow Kathie M.
Unfollow Kathie M.
Share Review
Report Review

Excellent cards
September 14, 2021

Punchbowel is a fantastic website.
I am able to connect each morning with my granddaughters before they leave for school. I can encourage friends who are going through a difficult time. Sending Birthday wishes is a snap. I can send more thank you card to friends. The service is outstanding. They reply quickly to any problems I have with cards. Love, love, love this company. Highly reccomend.

Date of experience: September 14, 2021
Colorado
1 review
0 helpful votes
Follow Cheryl Z.
Unfollow Cheryl Z.
Share Review
Report Review

Over the Top
July 31, 2021

I wanted to say thank you for creating this service. Your application enabled me to set myself apart from other applicants in my hiring pool. A few months ago, I began being interviewed by Microsoft for several opportunities. It took a few rounds to align me with the proper opportunity; but the distinguishing factor during each round was the fact that I would send a Punchbowl Thank You Card. With your help, I eventually won them over and was offered a role to come aboard a couple of months ago. I really want to say thank you!

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
Follow Palak K.
Unfollow Palak K.
Share Review
Report Review

SCAM SCAM SCAM
July 15, 2021

I paid for this website for a 3.99 card which is already expensive as heck, but I got charged 35.88 because they charged me for the ENTIRE year. I am furious right now because I KNOW I did NOT pay 35 dollars for an e-card. Seems like a scam website since a lot of people have had this exact problem. DO NOT PUT YOUR CREDIT CARD INFO INTO THIS WEBSITE. I will not take down this review until I get my hard-earned money back! Still waiting for a reply, and no they have NOT attempted to contact me, like it says under their other bad reviews!

Date of experience: July 15, 2021
Punchbowl M. — Punchbowl Rep
over a year old

Hi Palak. Thanks for reaching out. I’m so sorry you didn’t have a good experience. You saw this charge because you signed up for an annual membership. For annual memberships, the charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. Not to worry, you can cancel anytime and we have a 30-day money-back guarantee, no questions asked. We haven't received any requests from you asking for a refund. Please email us with your account details at [email protected] so we can locate your account and issue the refund. We’re here to help and want you to be happy! - Meghan in Marketing

Missouri
1 review
1 helpful vote
Follow Lanett M.
Unfollow Lanett M.
Share Review
Report Review

I was initially attracted to the website for their colorful and fresh card templates but after subscribing to a membership I saw that this additional fee was unnecessary. Luckily, I was connected with a customer service representative that was calm and thorough. She was able to arrange a refund and cancel my subscription. Hands down, this is the best customer assistance I've received in a long time, especially in a pandemic.

Date of experience: June 7, 2021
Punchbowl M. — Punchbowl Rep
over a year old

Hi, thanks for reaching out. We're so glad to hear that you were pleased with our customer service. Please feel free to reach out to [email protected] if you have any other questions- we're happy to help. Let us know if there is anything we can improve to make this a 5-star review! - Meghan in Marketing

New York
1 review
1 helpful vote
Follow C. L.
Unfollow C. L.
Share Review
Report Review

The annual cost for the lowest level membership is $35.88. This level allows only 10 cards per month. (No problem though, the card selection is so poor it would be impossible to find 10 cards to send) After a considerable amount of time finding an acceptable card, the decent customization options offer a bit of hope. Unfortunately, hope is short-lived. The card is finally finished and ready to be scheduled for sending at a later date. But wait, scheduling is only available if the membership is upgraded to the next level. Add another $12. Bottom line, punchbowl.com is a dreadful experience. DO NOT waste money by joining. There are other ecard sites that are far superior at a lower price. Also, be cautious of the signup process. It is extremely misleading!

Date of experience: June 6, 2021
Punchbowl M. — Punchbowl Rep
over a year old

Hi, thanks for reaching out and for your feedback. We're so sorry you didn't have a good experience. We offer hundreds of digital greeting cards in our collection, all of which can be personalized. If there are certain designs that you'd like to see added, please let us know! We also offer different subscription plans to suit your needs. The Advanced level membership does give you the ability to schedule cards in advance and has other features and benefits not offered at the lower membership level. If you have specific suggestions about the signup process, we would welcome your feedback. Please send us an email at [email protected] anytime. We're here to help and want you to be happy. -Meghan in Marketing

Georgia
1 review
0 helpful votes
Follow George J.
Unfollow George J.
Share Review
Report Review

This site wastes your time then it tries to take your money for a very worthless service! Do not go to their website.

Date of experience: May 9, 2021
Punchbowl M. — Punchbowl Rep
over a year old

Hi George. Thanks for reaching out. I'm so sorry to hear you didn’t have a good experience. Can you tell us more about what happened so we can help resolve it? Please send us an email at [email protected]. We're here to help and want you to be happy. - Meghan in Marketing

From the business

Punchbowl makes it easy to create and send beautiful, free online invitations and digital greeting cards from your phone, tablet or desktop.


punchbowl.com
Founded in 2007
Framingham, MA, United States