PulsReviews 147

I went online on Monday to schedule an appointment for Thursday morning at 8:00 AM. On Wednesday night at 10:00 PM I received a text from Puls.com (which woke me up BTW) saying "that due to high demand in your area, your requested appointment time is no longer available." REALLY? You couldn't have figured that out earlier and let me know. Secondly, when I tried to reschedule via the link they sent via text and link, it said that I couldn't use that to reschedule and to call the phone. However, no phone was listed. I emailed them about this issue, and they provided their support line at *******535 or *******177, but at this point, I decided they were too unprofessional and unreliable, and chose another repair company. DO NOT USE THEM

Do no utilize PULS and their services! They are just another middle man other qualified technicians and add on huge mark up for service and then also markup the prices of the replacement parts they have.
They DO NOT provide/transmit the proper instructions to the technicians either - which can then lead to additional time wasted/issues. Find someone else and do not call them to coordinate for you.

Stay away, very far away from these ppl... had to threaten them with Legal action to even get them to come Back and fix my Samsung Fridge. I knew Samsung had made a defective fridge, but PULs had Assured me that they could fix ice maker and make it right forever, so I allowed them to try. Well exactly 1 month after 90 days went by... ice maker has stopped working and now they want to charge me another 220 bucks for a Service fee to come out again... is this just a Coincidence that ice maker lasted just until warranty ran out or what? I will let u decide for urself!

This company is CORRUPT and should be avoided at all cost. They will scam you and their customer service is abysmal. Similar to other people, I paid $400 for a new dishwasher pump. The next day the dishwasher started flooding and caused thousands of dollars in wall and floor damage. I've called PULS several days in a row and the company refused call me back. Even when I said water is gushing and its an emergency. In the absence of being able to have a rep call me back, I have emailed PULS on numerous occasions and also zero response. It was only until I filed a Better Business Bureau claim did they bother to respond and they refused to refund me for a service not completed.

This is a totally CORRUPT company and I cannot recommend enough NOT using this company. The service is abysmal. The company wont honor the repair work of their incompetent techs and will still stick you with a bill. They are quick to respond to negative posts online but wont actually do anything when your house is flooded.

PULS - If you are getting this you picked on the wrong person to cheat and ignore. You should be out of business.

Oh please pass up this business! Honestly, I paid $49 (on sale from $96) and the technician brought me an $11.99 mount from Ross! I am dying laughing because they determined that it was okay and the technician has the discression to buy a pos mount. I will upload email and pics of mount. Steer clear of this place! You will definitely not get your money's worth!

The repair man told me I would get a 20% discount on his services if I gave him a review, I downloaded the app entered gave him my card to pay for the services, NeXT thing I know I have two monthly fees being pulled from my bank for 7.90, I call my bank they stop the transactions and I reached out to the Puls email to tell them I never authorized any payments to them and to cancel any subscription I got signed up for. They then pulled 84.09 from my bank and want me to pay 7.11 dollars to cancel my subscription.

They promise to fix or refund the amount. They kept reschedule me, and then they didn't fix anything, and they didn't return my money.

And they charged me membership fees, and they charged me again cancelation fees for membership ship, and they charged me for the discount on the service that was not because I canceled the membership.

They are only good on keep charging me, because
1. I paid them
2. I wasted my time
3. Nothing got fixed.
4. Canceled membership
5. Lost discount on service not done.

So guys if anyone have extra money and don't know where to spend it, call puls and they will take care of it and give million excuses for the charges that will keep showing on your account.

Used Puls for it's same day service for a dishwasher installation job. HORRIBLE experience. The technician stayed outside for about 10 mins after they arrived and came in smell like marijuanas. They were clueless about the installation but they were eager to jam my new dishwasher in and call it done. All they want is to finish and get paid. Had to stop them several times as they were doing things wrong. Eventually decided to pay them before they mess more things up. I redid some of their work and finished the installation myself. Wonder how Puls select technicians but for now seems anyone can take jobs from Puls with no certificate/experience/background check.

My oven was broken and Puls came to fix it.
Was just an amazing service.
Thank you so much.
Would choose puls again for sure

GO ELSEWHERE! THIS PLACE IS A TOTAL RIP-OFF! Our dryer blew the thermal fuse and it needed to be replaced. We were quoted $249 for this service which included replacing the hose. While we all know that a fuse costs no more than $10 (and a hose even less), I didn't know how to do it and I wanted it done fast. BIG MISTAKE. After three visits spanning one week, we were charged $365 dollars- clearly more than $100 than the quote with no explanation and no additional work done. The company refuses to refund anything. The technician seemed nervous and anxious and spend most of his time watching videos on his phone how to do the repair. I wish I had watched the same vidoes and done it myself for $20 rather than being out $365 for a stupid hose and fuse. This is what you call taking advantage of comsumers! And beware- when I emailed support they confirmed this is the standard price for fuse and hose replacement- so I can only imagine what they would charge for something that is actually broken!

The initial call was great. Patty answered the phone promptly and made the appointment. Nothing good after that. The technician didn't show up in the scheduled time. I called and they said they'd reach out to find out what happened. They didn't call back, so I called again. The technician hadn't responded. This went on for 2 or 3 more calls... Finally, they rescheduled for the next day and I made it clear I didn't want the same technician. So, they scheduled for the next day with someone else. Then on that morning, I got a an email "Meet Your Technician" and it was the same guy who was the no-show. I called Puls and they were useless as far as resolving the issue. They offered me $11 off. BFD! I need my washing machine repaired by a reliable responsible person. Puls has none and they have no idea of how to take care of their customers.

Scheduled same day service. They rescheduled due to overbooking. When rescheduled appointment time came tech TEXTED my husband to diagnose the issue. We had to put down deposit on parts and service call based on said text. Over a week later he came to replace part. Left me fridge in pieces and tried to charge over $200 over quoted price and did NOT include our deposits and charge us for 2 service calls. We insisted on it being changed. Less than an hour later once WE got the fridge back together the fridge was still not working still giving error codes. We called back and were told they would call tech to see when he could come back out. NO RESPONSE - for days! Then we were told that the tech felt that because our whole house was covered in mold it was not safe to be in house. This is a COMPLETE lie! They said we had to have our house (which we are selling) professionally cleaned before they would come out and fix our fridge again - which work THEY guaranteed! I want a refund immediately!

If i could give this company a -400 stars I would. I was told that I need a new drainage pump for my washer. I was quoted a charge of $350 for this. I am fully aware that a drainage pump is at the very most, $40 and it is an easy job of changing it. I was told that I would have to pay the $79 upfront that day even though on the website it states that I would not have to pay until the job was finished. I have been asking all week for a breakdown of what I am being charged and could not get an answer. They keep saying that they are looking for the part and will get back to me. I could go buy a part today its not hard to find. I think they thought I was a sucker and was going to over charge me for a simple drainage pump change. I am super frustrated because I wasted my $79 and I want it back!

These people came out to repair a dishwasher Leak. The person couldn't find a leak, cleaned out the drain and left. Charged $ 225.00! The leak reappeared and after not getting a timely reply from PULS, I called Mr. Appliance. Their person pulled out the dishwasher and spent a great deal of time looking for the leak, and discovered a loose screw on one of the racks. This solved the problem. They charged $175.00. No t only is PULS overpriced, they are incompetent. I should be entitled to a total refund, but they don't operate that way.

I sent this message to Puls this morning regarding my experience with them yesterday:

I had an appointment yesterday for a TV mounting in a two or three hour time frame in the afternoon. I got two emails from you, the first saying you would "see [me] soon," the second saying my technician would be someone named "Jose." There was no indication that you were looking for a technician nor any suggestion that my appointment was less than definite. But neither Jose nor anybody else showed up, and I received no notification that you would not be coming.

I called this morning to decide on whether I should "reschedule." When I asked whether I could be assured that someone would come at the appointed time, your representative candidly told me that there could be no guarantee.

On your web site, you purport to make definite appointments for service. If you were honest, you would say that a technician would come "if available." Even worse than this deceptive advertising is not providing any notice to the consumer that the appointment would not be kept.

I will post this message as a review of your company on all appropriate web sites.

We just moved into our house and noticed the washer wasn't draining. They sent a technician who was an hour late but cleared the drain. Then it leaked but they said it wasn't covered by the warranty because the $79 only covered diagnostics. We paid another fee for another service. He was great and on time, said it was fixed but wasn't. Now we can't get a reply from him or the company, spent $180 and probably still have to replace it.