PulsReviews 147

The technician told me that the washing machine was fixed. He asked for cash--$150 and then I was also charged on my credit card. The machine wasn't fixed and I ended up buying a new machine the next day.

I scheduled someone to come fix my washer not realizing I was getting involved with professional scam artists. In order to pay you have to select that you want to be enrolled in their scam. Of course there is no way to cancel on their site, so I sent an email asking how do I cancel. I got an email back asking "Cancel what?" Their business meetings must involve things like "How can we force 'customers' to stay with us?" I finally got an email with a link to cancel and it said if my services equal more than I paid, then when I cancel I will be billed the remainder. Since I paid in full for the washer repair, I didn't think there would be a problem. They charged me an additional $55. FOR WHAT?! Stay away from these hucksters.

My dishwasher was making a loud noise when filling. I called Puls who sent a dishwasher repairman. He said it was a plumbing issue from my faucet, and so I then called a plumber. The plumber came and turned a handle on the hot water line to the dishwasher. It wasn't open all the way, causing the noise. I informed Puls but got no response to my request for a refund.

We hired Puls to fix our dishwasher. After several visits and hundreds of dollars, the dishwasher is still broken. We also now have water damage, a scratched floor, and chipped cabinets. The technician didn't even put it back after he gave up. Never hire Puls!

Serviceman did NOT diagnose the problem nor did he repair anything. He simply touched the compressor and said it was warm. Then said, he could hear the fan motor running, so it was ok.
He unplugged the refrigerator and plugged it back in claiming that that MIGHT reset it...it didn't do anything. I was charged $237.00 for absolutely
Nothing. The refrigerator still is not working and I still do not know the problem.
NO DIAGNOSIS AND NO REPAIR, however I was charged $237.00! What a rip off!

Stay away from this company. The washer technician came and spent the entire time watching YouTube videos! We're not paying you guys to come and watch online repair videos and just waste time and water without doing anything meaningful. The technician didn't even open anything (I doubt if he was equipped with all the tools) as he was engrossed in the video tutorial. Left saying there's NO problem. Then why the hell are you charging the money as there's a problem but you couldn't diagnose it. The call center girl left a message that if the issue still persists, make another repair appointment. Really? What made you think the problem would have gone away magically? Just a sham company!

When we called Puls they arranged for a technician to come and look at our refrigerator which was not keeping things cold or frozen in the freezer. He determined that it needed a defrost heater coil which before we paid him indicated that after he replaced it it would be as good as new. This defrost heater, which by the way Amazon charges between $15.64 and $29.65, and which we $364 (including labor) for. So we relied on the Puls technician and after he left it would still not freeze as required.

I called the technician an hour after he left and he said that it should be working soon. WRONG! It never worked so we asked for a follow-up free visit under their guarantee policy. After he stood us up on Sunday, January 28, (we waited for him all afternoon), he never showed up. The technician returned two days later and then he decided to check the freon, which he not do on his first visit, and said it was in need of more. Had we known initially of the freon need we would have stopped any more service or charges from Puls. We asked Puls to refund us the net difference of $264 ($353-$89) which they refused to do..

Maintenance work is actually OK; but billing is outrageous. Do NOT ever use this company. Don't bill according to quote. Add numerous additional fees. Will NEVER use them again BEWARE

My experience began well, needing 2 common parts to repair my gas dryer. 1 week later parts were installed. Then I was told it was the control board. Initially the tech tried to repair it at home. He butchered it. He then said that he would purchase a new one and return the following night. He never returned, nor did my control board. The control board and a core charge was $258.00 plus $119.51 labor plus tax, service charge, and control board test. Puls Technologies refused to reimburse me. In total, this was a span of 3 1/2 weeks not to mention 1000 lbs. of frustration. Puls Technologies is the worst company I ever have dealt with.

These ppl are criminals! They have hijacked several appliance websites.They use your credit card without authorization, and there appliance service is deplorable

I had A scheduled appointment between 12 and 2 at 2 PM the Technician called stating he was far away could he come between 2 and 4 I said yes but they sent me A text stating they would be to my house by 6. I cancelled rescheduled again 12 to 2 the night before they texted to say they couldn't get to me but had another company that could, the problem was my washing machine was locked he claimed it was broke and needed A piece that was going to cost $175.00 along with $250.00 down payment and he took the front piece with him. I refused the service because I wasn't going to pay that much for A 4 year old machine.purchased A brand new one for 596.00 my 89.00 service fee came out to 97.00 with tax.and A very mad Technician that tried to bamboozle A senior Citizens..

I used this company to repair a washer. I specifically told them I did not want a membership, and they started a membership for me anyway. I have been called since September trying to cancel it, and they always send me a cancellation link that provides an error, so I call back and they promise to do it manually, and then the next month I get hit with another fee. I am being forced to keep a membership that I don't want, and I don't need.

Anyone looking for appliance services in Middle TN should steer clear of this company. They are dramatically understaffed and the staff they do have is grossly under-qualified. Their "Service Guarantee" became fruitless after they didn't complete the initial repair correctly... first followed up with them days later (under guarantee) and after 3 MONTHS of under-qualified staff and last minute cancelled appointments and ultimately no successful repair - I gave up. Don't even get involved with them.

I paid Puls over $300 to repair my appliance. 5 minutes after the repairman, Ken left, the appliance was still not working. I called to let them know what had happened. No response. I had to call back a second day and was told my case had to be turned over to another department. When I insisted that my someone come out to fix my appliance, I was told I would get an email which moved me into another day of inconvenience. Not a reliable without any concern for the customer. Bypass this company if it's service you are looking for with technicians that know what they are doing and clerical staff that do more than waste your time and your money

We had an appointment today that was critical and PULS blew it off -- no one showed. This is an indication of a lack of integrity and honesty. Find someone else if you need something done when you are told it will be. If I could award negative stars, PULS would earn a galaxy...

People BEWARE and STAY AWAY from this company! There is a reason all of their comments on Facebook and Instagram are blocked! One of their techs mounted a very heavy mirror in my home that was falling a couple days later. That was two months ago, and I'm still fighting for a refund!

Made appt for 9-1 on 11/24 and was confirmed but Puls canceled it after 30 minutes. Made another for 5-7PM. Tech showed up and diagnosed problem and stated he needed to order parts. Headquarters sent me a text stating that I could get a discount if I took out a service warranty. I had to call and tell them that I already had a warranty and would they please pay the tech because he wanted to be paid. But they canceled his visit and on their own without asking me, rescheduled another visit for 11-25 at 5-7PM. No one showed up foe the appointment! My washer still isn't fixed and Im not even sure if they will honor their warranty or even schedule an appointment. Think long and hard before using these people

Do NOT call Puls. Their technician was very nice and enthusiastic, unfortunately, he was incompetent and never should work on a GE Refrigerator. The compressor had failed on our 2-year-old GE Cafe refrigerator. I knew it was the compressor without even pulling out the refrigerator and I have zero experience with appliances.

The technician arrived and immediately replaced a capacitor and deemed it fix. He installed a "hard-start" capacitor that overrides the necessary safety features in the new refrigerator that has flammable refrigerant (R-600a, found in newer refrigerators.) By installing the "hard start" capacitor it entirely voided the warranty of the GE fridge. That was my fault for trusting him that it was the capacitor and not the compressor.

The tech told us to wait 18-24 hours before opening the refrigerator, which we did. However, the next day the issue was clearly not resolved as the freezer was still 72 degrees. Puls set a new appointment for 3 days later. The service technician never showed up for the appointment and we never received a phone call or text letting us know that he would not make it to the house.

I then decided to request a refund from Puls and decided to contact GE directly. They sent a technician out to resolve the issue. He came out, took one look at the hard start capacitor, and informed us of the safety hazard that was created by installing the hard start capacitor and overriding the manufacturers fail safes. The GE service rep informed us that they are not able to work on the unit and the Puls service tech should have known to not even touch the refrigerator. However, Puls wanted to make a quick dollar and disappear, which is exactly what they did.

Puls did issue a partial credit to us, which will likely cover the delivery of the new refrigerator we now have to purchase due to their incompetence.

Save yourself time, frustration, and money. Call someone else, anyone else.

I booked for the weekend - where they said they have technicians. Waited for 4 days thinking they would be here….they sent a text saying everyone was busy and they'd have to reschedule me. No thank you! I can see why they have a 1 star rating. Moving directly to GE technicians.