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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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Thanks To Taylor and laquitta my public storage saved my day. And it was the best day ever. Thanks public storage. #*******
Since we couldn't get a licence to expand in our backyard this was our only solution and it was and IS a great one. Very satisfied!
I was pleased with the quality of service Store # *******. Mr. Winfield
I have a storage unit at 900 West Layton Avenue in Milwaukee, Wisconsin. I have had the best service and the unit I have is perfect for my possessions. Tina is the manager that works there and she is always professional, friendly, and so very helpful. Many thanks to Tina! She has helped me in so many different ways and she is an asset to Public Storage! Anyone needing storage should go to Public Storage on Layton!
Wonderful Customer service... most appreciative for professionalism in assistance.
Great customer service. Mesha and Ashley were great during our transition to South Carolina. It took no time at all to register. Thanks again for your great hospitality.
From the first phone call. Mark was very helpful. Explaining the sizes of the units
There is security and the deal for this day. Even though I was in Seattle, I needed the storage unit in Everett. There was no problem. We then set a time I would be at the unit.
When I arrived at Public Storage at 9011 Evergreen Way in Everett. I was greeted by Amber. Amber explained all the forms to me as I was signing them. Amber had walked me to my storage unit. Showed me how to do the alarm to get in and out. Then gave me the keys. We were done.
I will refer my friends to that Public Storage. Thank you Mrs. K
This guy Patrick was awesome! He took the time to explain everything I needed to know, showed me the unit, explain about the no climate control
I have used public's MANY TIMES AND HAVE NEVER HAD A PROBLEM. I HAVE NOW HAD MY FRIEND TO USE THEM & SHE RECEIVED A WONDERFUL 6 MOS. SPECIAL. TODAY, I WAS ASSISTED BY TEARIA@ PROPERTY # ******* & SHE WAS VERY FRIENDLY, KNEW THE PRODUCT "VERY" WELL, AND ANSWERED ALL QUESTIONS FOR TODAAY AND THE FUTURE. GIVE THIS LADY A BONUS BECAUSE SHE IS AN EXCELLENT REPRESENTATIVE FOR PUBLIC.
I had a great experience with the local Public Storage and things didn't go downhill until after I moved out. I vacated on the 2nd of the month but had to pay for the entire month due on the 1st. That was fine as I was assured I would be credited back the remainder of the 28 days I paid for, they said this would take a max of 3 months. After 3 months I contacted them to see where we were in the process of getting my refund as I still hadn't received it. They informed me that no one had ever sent in the paperwork for my refund, but they would expidite the process and I would have it shortly. This was the beginning of the end for me. I called and emailed them so many times to find out where my money is as no one can ever give me an answer. They promise a manager will follow up with me, that's a lie. They promise it will be here by friday, another lie. We are now almost 4 months out and I still don't have the check. Never again will I use Public Storage
Kia was very helpful with explaining the process of getting a new lock and letting me know what options there was for moving out with the rates.
I, very dealt with Darlene for 3 yrs and she always have a smile for you when you come in and has always tooling care of any issue I had. I sent 3 three friend to you guys because of Darlene, S service.
Public Storage, will Rob you of every thing you have, MONEY EVERY SINGLE MONTH PLUS BELONGING, Yes, they are in a TOP CLASS ACTION LAW SUIT CONCERNING INSURANCE FRAUD. Where is the LAW TO STEP IN ALL Of THIS.
The staff was very friendly and helpful they took care of all my needs
MELISSA was the best for all my needs and concerns for storing my furniture and showing how to pack my things.
Can't remember her name, but the manager at 3400 S Congress Ave in Boynton Beach, FL answered all of my questions. I had planned on vacating this location and getting a smaller unit closer to where I live, but ended up staying at the S Congress location. Moving furniture buy myself wasn't going to work! I had so many questions about refunds, stopping my bank draft and she was "spot-on" with suggestions and answers!
Thank you!
Mr. Jesse, Thanks! You were so helpful and professional it was truly nice doing business at this unit solely because of your warm greeting.
When I was contacted to confirm my reservation I told the manager Stacie that I needed to make this quick as possible, she had the unit ready for me to see and the start of the paperwork ready as well. I was in and out with a very happy move in
Just want to say the customer service at store ******* is AMazing! April and Alexis always have a great attitude when I come in and almost do there best to make sure I'm taken care of! Great job ladies keep it up!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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