Public Storage ReviewsReviews 1,391

Allen Park, MI. Reported no light in unit in December. At end of March, still no light. Rate hike from $155.00/month to $181.00/ month within a few months. When asked about it, girl in office said to call "customer service". No such people exist. All options take you back to local office. None of the customer service or other corporate office phone numbers give you any help, again, all lead back to local office which gives no help.

We rented a storage unit, we have had it a little over a year. After 5 months our bill went up $30/month. I called and she told me that they can change the price whenever, she said in the summer storage units are in higher demand and they raise the price which means I will have a higher Bill. She said once the summer is over the price usually goes back down. I asked so does that mean our bill will be cheaper? She said yes. That never happened and now our bill has went up another $30/month and it is spring time. So in a year's time our bill has went up $60/month. This is ridiculous when I asked if I could get a smaller unit they said they didn't have any but it was only $40 cheaper a month and that it really wasn't worth it, if you ask me this company is very greedy this should not be a policy. When you sign up you should have a locked in rate they shouldn't be able to Jack up the prices whenever they want.

Amanda from the Glendale call center, at least that's what she said hung up on me. I had almost forgotten to pay for my storage and attempted to go online after I got off work... I did not want to miss the date of making my first payment! It was late when I got off and wanted to rush before 12 am! I tried so many times to put my email and account number in to set up the my online account. ( online account payment method is free... using call center is 20.00 and automated calls are 10.00 extra) to avoid late fees I called to explain the issue I was having at this point 12am was approaching. Amanda was the one who took my call, she explained to me that I didn't have an email associated with my account! No fault of my own because It was never told to me that in order to go online I would need a email provided. So I wanted to ensure since it was three minutes to 3/11/17 that I wouldn't be charged anything extra. So Amanda continues to get smart with me so I ask for her manager and she says " yeah, I'll get the manager" and proceeds to hang up! I am pissed she needs to be held accountable. There is nothing wrong with me ensuring I don't get late fees since no one ever told me to provide an email, had I known that I simply would have given it in order to pay without extra charges! SHE NEEDS TO BE ACCOUNTABLE FOR HER RUDE MANNERISM! I will follow up to ensure she doesn't do it again!

That's what it fells like walking into Public Storage in Wayne, New Jersey; a home away from home and the staff is your extended Family.
Ashley was on duty, and even though she felt under the weather, she greeted us with a lovely smile. She took her time and explained the entire procedure, asking pertinent questions to determine the amount of space we needed for our furniture and belongings. She then took us to see the unit at the same time giving us a mini tour of the facility. She showed us 2 different sized units, of which we decided to rent the larger of the two. We filled out the necessary paperwork, made our payment, were then given the gate codes and our keys, and were on our way. By far the best first impression and business professionalism seen in a long time. Ashley is one in a million. I know my worldly possessions are stored away safely at Public Storage, property #*******