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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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I recently visited the property in Fremont, and I had a pleasurable time. The staff was very helpful and the property was well kept. I left feeling that Public Storage would be my best choice for my storage needs.
Amazing service. Great customer service and they work with you. I needed to move units and they were very helpful
New owners r great, 2nd time around from 20 years ago. I always recommend this place. It's clean and well litt and always someone on premise
I would like to throw some 'shine' on Debbie at the 2715 Realty Drive, Carrollton Texas location. Debbie displayed a White Glove service style to me, she was kind and very pleasant. She was very accommodating and was able to help me with the rope tie I needed. Thank you Debbie for great service on today!
E. Nicole Williams
Raven was very thorough in explaining things, help us to find the perfect unit and made us feel like family! I highly recommend her and her company! She is definitely management material!
As soon as you walk in, your kindly greeted by Jennifer, who has the best down to earth and real personality. She managed to fix all four of my issues in 10 minutes. My location is in Altamonte but I come to Sanford for the OUTSTANDING CUSTOMER SERVICE, that I ALWAYS RECEIVE from Jennifer and Josie. Thanks Ladies.
As soon as i walked through the door i was greeted by a nice lady named Jenn. She explained everything to me and answered all of my questions.
I had a grumpy delivery guy dropping off a large item and Mike smoothed things out for me in a very short time.
Sara at store #*******. Northgate, hit a home run. She made it happen for me. Found a good location, when I needed it the most. Sara called Marguerite at store # or property *******. Marguerite and Staff made it possible for me to move in fast. A triple play. What a team. I have been in and out of publicStorage for years. This the first time, I have written a review. I hope I got all the names correct. Dan A133.
Sally is very helpful and friendly. She takes time out to make it a nice and friendly environment. Sally is always happy and the property is very clean.
Miss Rhonnett was so kind, curtious and informative what a pleasure!
She is at ******* property number and also works at the 5602 Raleigh
Please hire more people like her!
There are so many good decent storage facility out there that won't screw you over. I rented a unit for 32 days and they charged me two months rent it's absurd you would think they would just charge for two days but not them don't trust them it's not worth it.
DONT YOU EVER USE THIS COMPANY. YOU WILL BE SO SORRY, THAT ONE DOLLAR FIST MONTH "BS", IS NOTHING, ANDD THOSE CHEAP MONTHLY RATES TO START WITH. WELL IN NO TIME AT ALL, YOUR RENT IS DOUBLED, OR EVEN MORE A MONTH FROM THEM CONSTANTLY RAISING IT EVERY 3 TO 5 MONTHS... COMPANY IS CROOKED, LIERS, CHEATS. TELL YOU, YOU CANT USE THE ELECTRIC OR WORK OUT OF YOUR UNIT, BUT EVERYONE ELSE WAS AND CAN DO. MANAGERS EVEN DROVE BY OTHERS DOING IT, OR WALKED BY THEM, SAID NOTHING, BUT MY GOD WE USE IT, THEY RUN DOWN THERE YOU CANT DO THAT... THEY KNEW WHEN I MOVED IN I HAD TO, AND THE MANAGER AT THAT TIME WAS FINE OK WITH IT. YOU USE THIS PLACE, YOU WILL BE SO SORRY, RUDE PEOPLE AND THEY WILL COST YOU BIG TIME... DONT FALL FOR THERE BS...
Alison was great. Professional friendly and very helpful. She got us exactly what we needed and the price was right as well!
How wonderful you are! You are wonderful. It was a wonderful experience. Thank you! I am from South Dakota and I rode my motorcycle here.
Thanks Austin for being so helpful and addressing my questions. You Rock! Transition was very smooth and quite impressed with how smooth you run your operation.
The customer service at this particular Public service was awesome so professional and sweet and kind elegant and swift and smooth sailing was extremely happy my experience went well thanks Ms Marieproperty number ******* Sincerely Saul
I had the pleasure of speaking with Michelle Middleton in reguards to my inquiries about storage. Seeing how this is my first time considering storage. Michelle made me very comfortable about the safety of my belongings and the efficiency of the company. Every question I asked, she handled with such care and understanding, considering my concerns. I recommend every company to get them a Michelle Middleton! Great Great Great service!
We got out the stuff delivered but delivery was very poor. Only one person came for the delivery it was taking ages for him to get the stuffs moved into the apartment.We had move some stuffs to our apartment on our own.The only person came for delivery did not have sufficient tools to assemble tables and mattress bed stand. Also i had to pay 25 $ more at the time of delivery which is not mentioned in the bill at all. Few damaged items too.
Too costly as well, Initial quote was 2300$, So that i wont move to other movers and packers, The day before the pick up and gave another estimate to 4000$ and at the time of pick up ended up with 4600$
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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