Public Storage ReviewsReviews 1,391

I DO NOT recommend Public Storage. They suck you in with the cheapest rates and then you will get an email about 4 months later saying your rates are going up. I rented a 10 x 10 unit for $47/month and received an email from corporate 4 months later that I'm now going to have to pay $55/month. When I spoke to the office manager they said corporate is who decides on rate changes so I called corporate to complain. The lady on the phone listened to my compliant and told me to hold because her manager wanted to speak with me. I waited 2 more minutes for her to transfer me back to customer service! I was so mad and ended up getting transferred to someone's voicemail which I NEVER got a returned call. I will be cleaning out my unit and letting everyone know how they do business. What awful customer service!

I have been a customer with public storage for 14 months. During this time, my rent has increased twice. A total of 40$ more. When I called to customer service, the representative lacked customer service abilities. She Informed me that that's the way it is, and rent will continue increasing. I am very disappointed with this company. No, u aren't doing a favor to me. I am paying in time my rent, and No! I won't stay with ur company, and I am canceling my contract ASAP

Yesterday I helped a young friend to pick up her home furnishings from Public Storage in Alltamonte Springs. The unit was full of rodent droppings and some of the boxes and furnishings had been chewed through. We took everything away as the unit had been emptied but I am now arranging for about twenty percent of her property to be disposed of. This is my first encounter with a storage facility and I can't say that the condition of the place... ceiling looked very grubby and unpleasant, as if there were things hiding in it, and the rodent damage was at all a great introduction to them. However the roads to the units and the exteriors looked very clean and smart, in spite of the rodent traps everywhere. My experience would not encourage me to consider using Public Storage.

My Public Storage is in Bellevue, WA, the Factoria area, or *******. I had already visited once re my check that PS had cashed but which did not show as paid. I took in a copy of the check. Jeff was on duty, and he immediately called John, faxed my check to him, and 5-8 minutes later, I left with a receipt of the questioned check payment. I appreciated that Jeff handled my question/problem immediately, was nice and respectful in doing so, and in all, gave me good service. We have hired PS for years, and this "odd check non-payment though cashed" was the first problem we have had with the company. Jeff sent me off a pleased customer. Thanks!

Not happy with my service from public storage. I understand you make more money by deceiving customers. Your dollar special really is not anywhere near the ballpark of what you pay. You should advertise what it is, pay first month insurance, lock if you choose and if after the first a prorated month. Thats what the special really is. You decieve people to make money off them if you were a proper and respected business you wouldn't have to do that. It should be pay your storage rent on the day you recieved it, but you steal from people with your crap way of doing business. Will never recommend you or use your services again being I felt you took advantage of me when I needed the services. So congratulations for taking advantage of another customer and filling your pocket.