Public Storage ReviewsReviews 1,391

Terrible customer service. I reserved it online and I stopped by to get my storage unit. The older lady was extremely rude telling me she left a voicemail and I would have to come back because she was to busy. I didn't mind coming back but the way she said it was ridiculous. I had the storage for 2 months and I was clearing my things out and informed the front office I did not need the unit anymore the lady told me I would owe $60 and would get a $20 refund but could not explain why I needed to pay except that, that is what I owe. Again, she was rude. It made no sense. I cancel online and do not have a balance. Be aware.

Property# *******
"Briana was very helpful and very easy to work with. I used storage facilities before was never really happy with the customer service so I've been looking for a good place to store my work equipment. She not only got me the size unit i needed, but when a larger unit was available and had a special rate for the same price as the one I had she let me know about it so I could rent that one. I was having rodent issues she took care of that, no more rodents to this day. I would recommend this storage site ask for Briana Property#*******

I had a great 4 years experience with Public Storage Farmingdale Storage unit. I was so impressed with the Service and the Customer support from the unit management. Best was cleanliness, security and the availability of management staff t. I wanted to command Kristy for her leadership directing Farmingdale unit and her excellence in serving the customers :)

Property # *******
Horrible property, first 2 months in 2 weeks after my wedding I found out there was a leakage inside my unit from all the rain and at that time it had been raining almost everyday. My belongings were significantly molded, some of my boxs still contained water Although they request that you have insurance when storing your belongings and I honestly see why... but what good is that when they give you an estimate bast off of what THEY FEEL your valuables are worth. They moved moved me to another without leakinging issues But there sure was bugs. Crawling inside my stuff not only that rat poop aswel. After realizing I was paying for my stuff to get ruined I decided to romove what was left of my items and still ended paying something. Out of $1500 of damaged I ended up with $630 with a $100 deductible which was crazy when the insurance I had award up to $3000. I've used several storage companies in the past but this was by far the worst experience ever! I only gave 1 for the sake of this post!

My name is Kenny and I have never tried in my life to rent a storage room before but the situation I have now I have to do it. So I ran to public storage last week to get some info and the manager there is so nice to answer all my question. This pass Monday I went to sign the contract and I meet their assistant her name is Danielle. A lady is pregnant and she is only girl on the counter and I have 3 customers in front of me but she handles everybody so professionally and she didn't make me feel like waiting for ages to done deal my lease with her. I'm writing this is trying to pass the message to all the new and old public storage customers. Are you appreciated the profficial service like this elsewhere? I do enjoy my service from there especially from Miss. Danielle
Thanks again for you assistance
Kenny

Please, what ever you do, don't rent a storage from this company. They bate you into a introductory move in rate and then increase you rate by as much as 30 dollars not to mention the rates changes daily by as much as $50 dollars. They don't care about customer service. They only care about record profits to pay its bonuses to it executives. There are many others storage units to go with but make sure you read the reviews before renting.