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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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I WAS JUST AT ONE MY STORAGE BUILDING TO TAKE CARE OF A BILLING PROMBLEM THAT I HAD AND THE LADY THAT TOOK CARE OF ME HER NAME WAS KIMBERLY OUTSTANDING JOB SHE IS TAKING OVER FOR THE ORINGINAL MANAGER SHE TOOK TOTAL CONTROL AND RESOLVE THE PROBLEM LIKE A TOTAL PROFESSIONAL I WOULD GIVE TEN STARS IF AVAILABLE BUILDING#******* 108 ST GREENFIELD WI. THANK YOU!
Laurie is a great brand ambassador! She is very knowledgeable about the company she works for and is extremely professional. She was very detailed in all explanations and made sure I was satisfied before I left.
I'm going through a horrible divorce from the dastardly Dave. The two young ladies working there had been through similar experiences, but were also helpful in just making me not only find what I needed, but feel that I was in a safe place, with someone that truly cared. Not just about my storage needs, but just me personally. I call that becoming best friends instantly. I've never laughed so much as I did with these two women in a long time. Needless to say, since then, when I've been there, everyone that is a customer that I have seen, always leaves there smiling. If they could bottle their entire staff, I would buy it every day. Thanks Public Storage for making my life simpler and safer. Signed, Tressie Stegall,
HI! I JUST WANTED TO GIVE A SPECIAL SHOUT OUT ABOUT HOW WONDERFUL MICHAEL HAS HANDLED MY BUSINESS AT OAK FARMS PUBLIC STORAGE IN HOUSTON. ALWAYS GREETS ME WITH A SMILE - SUPER HELPFUL AND KNOWLEDGEABLE. MICHAEL WAS ESPECIALLY HELPFUL IN THE AFTERMATH OF HURRICANE HARVEY AS WE STRUGGLED TO GET INFORMATION FROM OUT OF TOWN! THANK YOU!
Martha and Angie made us feel safe explaining the new access hours at the pearl city Kuala street location store number *******
Shay is awesome! I went to the office to make a payment and it was super busy. There were at least 4 people ahead of me and still greeted me as I came in the door. She was multitasking on both computers and I was out within 15 minutes! Shay is super friendly and you just dont run into people with genuine customer service skills! What a great experience!
Thank you, Debi, for all you did for me. My name is Stacy Simmons and I appreciate everything you did. I had the best experience with public storage and it is all because of you. You guys have an awesome employee I hope you appreciate her. Thank you again, Debi, for all you did for me.
Sandy was knowledgeable, friendly and quick. Explained in detail and motivated. Spoke like she was family. Property number *******.
I have a storage unit for about a year and a half now. I needed to up size to a larger unit back in October of 2017. Francis was very professional and polite in helping me acquire the right size unit I needed for storing the new personal belongings. Thank You
I have done business with Public Storage for many years and have been very please with the results. Anyone who uses this storage will be very pleased with them as long as they keep their payments current.
Hannah was super helpful! We had an issue with our unit and she handled it very professionally and went out of her way to contact her supervisor to make things happen. I could NOT have gotten done what I needed to without her help. She just went above and beyond and was Super sweet in the process.
Property *******
Very impressed how we were greeted by Ruth and Manager! Ruth immediately took care of our reservation. She is very detailed, knowledgeable and most of all, very polite. It was a pleasure doing business with her!
Tine is very polite with knoledge of her job. It was a plesure working with her. If I had to rate her from 1 to 10 she would be a 10.
Yvonne was fabulous and went out of her way to help and assist. She is an excellent representative for the company. She obviously knows about the company and takes pride in her job. Thanks Yvonne!
Karen was very helpful and very nice. She went out of her way to make sure everything was good. She explained the the access and the procedure in detail.
I had a storage unit for 4 years. When I was able to remove my belongings, I did it in the middle of the month. I had verbally been told that I would only pay for the days of the month that I had used, and not pay for the days after my belongings had been removed. I wound up having to pay the entire month with no refund. They have been difficult to contact when I needed to call. I would definitely not recommend Public Storage for anyone. Horrible service- a rip off
As my business is mobile, I need a location to have shipments delivered. With the office holding my unit key, shippers can deliver to me 9:30 to 6:00. Chas at the Romero Road location in Tucson was most helpful, cheerful and knowledgeable while we chose the best size, type, and location that would best suit my needs. I have been happy with Public Storage for years.
EXCELLENT SERVICE BY SANDY AND JASON IN PROPERTY # ******* in EVERETT MA
THEY HELPED FIND NEW UNIT NEARBY AND COORDINATED TRANSFER PROMPTLY
C. E. ANAGNOSTOPOULOS MD
We need a small storage unit and chose this one due to convenience though there are actually several new units within a couple miles of our home. Looks like a good facility, security, access, all should be fine. Too much pressure to wrongfully tell the customer we need their insurance and make it seem we must choose from one of three insurance options. We have a lawful right to decline their insurance - that can actually add as much as 50 percent cost to the small unit - but Nancy insists to the point of it being high pressure and almost caused me to say forget it and go elsewhere.
Today was the first day that I was able to go into public storage and pay my bill and not feel like I had done something wrong because I paid it a little late thank you TY for being an awesome associate at store *******
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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