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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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There should be more good customer service employees as helpful as Nicole! I am pleased with my storage area at Peter's lane.
Shekina was very professional and well versed in her task to provide quality professional service. I was offered a variety of packing products for my contents. This representative was very knowledgeable of her products and very Pleasant in delivering her services.
He was very nice and helpful. He made sure i satisfied and made sure everything was working. He's good man.
I needed a storage space and as I drove by PS in La Habra, CA I was met with Matthew, Manager and Lynne, asst mgr. Of this La Habra CA location. Both were professional and showed me the right size space I needed. Smooth and easy and very professional.
I made my reservation online, had to wait 2 days to get a unit. The computer system was down. My home flooded, I needed a place to put what little stuff I had left to store. My problem is, I signed a contract for $107.00,4 months later it was increased to $134.00. Called the customer service which took over 30 minutes to get a representative, the rep said usually they do not increase the rate so fast, they could not explain the increase and it was up to the district manager, that he would call me back, never got a call back. So I notice the Public Storage in the areas that flooded have higher storage rates, than areas that did not flood in Houston.
I just rented a unit and the process was easy because of Lindas outstanding help. Linda was extremely helpful and provided all the information I needed to decide on the unit I selected. I unintentionally failed to lock the unit properly and I was immediately notified by the manager. This confirmed to me that this storage staff do check the units as per what you are told they do. Great place and outstanding staff!
Dayle is a great employee who recently helped me rent a storage unit. The administrative process and fees were clearly explained and completed. I was impressed by how Dayle is keenly aware of the access, entry, and exit of those coming to the facility. Thank you!
I rented a storage unit from Public Storage in Bremerton. Anthony took care of my paperwork. He made the transaction positive and because of him I would definately use this business again. Storage is just that-open space to keep things-and there are a lot of storage areas around here. Anthony has the right people skills to keep customers feeling like they have someone they can trust.
Had some concerns about whether I chose the "right-sized" unit OTP. Got to the facility and Tiwauna put me at ease by showing me several. Eventhough it was freezing out, she was patient, courteous and engaging!
Josh was very great and knowledgeable he made sure that i had exactly what i needed to protect my property and personal belongings
My name is mansfield Patterson and i give Robbin an excellent review for her kindness and professional service.
Kevin was so helpful and really good at explaining everything. You people are so fortunate to have such a dedicated employee who really knows about customer service.
I would like to give an A++ to Maria for her professionalism, courtesy and excellent service during my experience with Public Storage located at 5825 Barker Cypress Rd, Houston, TX ******* *******124. She has a pleasant attitude and it made my move from California to Houston an easy transition. Thanks again, Maria. D. Phillips & S. Phillips.
Needed a temporary storage unit and Henne the manager walked me through the whole process. I was in and out in no time. Thanks!
Dee and Heather at the Tacoma Public Storage were very helpful and helped me find a place to store our daughters belongings. They went over and above to help me find a storage site on my phone and explained how to reserve it. We are here from Michigan and it was so thoughtful of them to take the extra time with me.
Great service, and very friendly clerk! I would definitely recommend coming to this storage unit place.
Nellie is the best! So helpful! Went out of her way! I will send everyone to her! Always there to help! Units are so clean too!
Great value and excellent service. Property manager was polite and very helpful in getting me situated and settled in a new unit within the property.
The Manger Ellen is a first rate individual who is a great representative for the company.
Thank hyou very much Ellen!
I just want to take time to thank Janae for her help with the entire storage process. Janae was so knowledgeable and oh so helpful! She truly made my first storage experience easy.
NICK provides great service and is, very polite. He reminded me to check my storage room before accepting it.He offers use of the storage lift. The rate was reasonable and the room was dry.the only drawback was an incline to second floor but because he was honest and had me check first before signing, I accepted it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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