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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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I reserved a small unit and my price was confirmed. The manager called to confirm and said insurance was demanded at an additional cost. I cancelled, made a call to customer service with no response. I reserved a second time for the same price and supposedly no insurance necessary. I do not like to be lied to and I am concerned that I will be given the same insurance demands.
4113 Hempstead turnpike bethpage my *******! Best customer service ever! Fast and super easy! Thank you David for all your help!
******* Alpharetta Hwy, Roswell, GA. When renting, viewed the unit, began the paperwork, Then the upsell started, The counter person said I MUST purchase their property insurance. Knowing that I intended on storing bulky, low cost items, I declined. Had to argue for 10 minutes, finally asking to be shown in the contract where this was required. Ahaaa! Suggestion, but not a requirement. Went ahead and rented the unit as I was in dire need, A few months later, we visited and found a different lock. Cheapest one supplied by Public Storage. We had not made this change, Contacted the facility by phone, and a most helpful male voice offered a replacement lock and reasonable accommodation. Then stopped in, and the property manager became completely unreasonable. Swore that the lock on the unit was ours, and did not want to hear the facts that someone else had removed the lock, Seeing the bad security reputation of this facility, it is my suspicion that someone cut the lock, and management replaced it, then denied any knowledge. Bottom line is that I moved out immediately in the face of rude behavior and an uncaring attitude in the front office, There are at least a dozen storage facilities in the immediate area who want my business. Contacted the corporate office, and was assured that a 'Supervisor' would return my call, Left a voice mail, but several days afterward, no response from them either.
I went to the 30th St location and was helped by Dee. The site was clean and neat and Dee was very knowledgeable and very pleasant. I had an awesome experience!
Mia at Public Storage was so helpful and patient with my questions and concerns re: transferring storage units and payment options. The establishment is safe and secure and I have never had difficulty with accessibility or convenience.
Kyle has been someone whom I've had interactions with at various locations, and in each instance he has been informative and helpful in some unexpected way. I feel I have his attention when I encounter him with a question and request, having had a past experiences of his being good at customer service needs
Marlon explained everything and was most helpful. He explained everything and showed us the storage facility.
Received great service on renting a storage building. Easy assess to building, great customer service from Brian and Michael.
Would recommend Pubic Storage to anyone needing storage needs.
Public storage beat the price from other locals in fort myers. The storage is clean and smells goods too. I'am a new customer. So yes I'm happy wit my service..
I have used Public Storage in the past and returned with no hesitation. Alyssa was wonderful getting me set up and very friendly. She was quick and efficient showing me the unit and explaining all of the information and rules. I feel good about using their service again. Nancy W.
I have been at the Dixie Highway Public Storage Site, in Waterford, Michigan, for around (15) years and Vicky and Cindy have gone out of their way in answering questions and clearing up problems. I would recommend this Public Storage Site for anyone in the area.
I have used Public Storage for years and have always found them to be helpful. Better yet, there have been NO thefts of my property here!
Evelyn is a very nice person and wonderful costumers service. She helped me decided to change my size storage she is a professional agood actitud person
The one on Hiawassie is great Bettye the young lady at the front desk is very friendly and personable. She has great customer service seems to love her job. She is always keeping busy sweeping wiping the units down. She is a real asset to your company. I believe most people have negative things to say but this lady is great.
Great service from Craig, we would use this storage again, close by and very helpful and warm reception to us. The area is clean and well kept. We love the unit
I wanted to write a review for Aliya she is a wonderful person with a great attitude. She helped me with my storage needs and was very helpful.
Jasmine was professional and personable and delightful. She helped me decide what I needed and what I didn't. Wow! I am very grateful for her insight and her honesty! Way to go Public Storage!
Nikki
Public Storage is Totally unregulated in the USA and Canada. Do Not Fall A Victim.
Public Storage is always raising my rent. Since last March of 2017, they've raised the rent twice and that's a total of $90.00 added on to my regular monthly fees. I am paying far more than any new customers, because that company will take advantage of you. Once you've rented from them for a while, expect your rent to keep being raised. Since February of 2018, Public Storage has added on about $35 - $40.00 on my rent, which they had already raised in March 3017. They are an unregulated company and can raise the rent, whenever they want. Or so they believed. Both times the rent for my locker went up by more than 20% and I am not taking this lightly. I am taking them to court over the rent hikes. If Public Storage do not like renting to you, it will raise the price of the rent and do other things to bug you. Plus they also have mice and the place is not clean and also no climate control in its lockers. Why waste your time and rent from Public Storage. Go somewhere else. That is what I will be doing. I believe that they also raised my rent, just so that I can move out and stop using their services. Don't get hook by its promotion. It is a very racist company with some very racist employees.
Excellent customer service from all. Very knowledgeable and helpful. Heather was very personable and the other person. Sorry cant remember her name. Both were excellent...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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