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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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Cristina at the 3232 Lorna Road, Hoover, AL location #*******, is an outstanding agent. She is patient, friendly, resourceful, knowledgeable, and hard working. She gave me great advice, and she made our storing experience very easy. She has great customer service. Thanks, Cristina!
Carmen at the 7100 E Indiana, Evansville, IN location #*******, is an outstanding agent. She is patient, friendly, resourceful, knowledgeable, and hard working. She gave us great advice, and she made our moving experience very easy. She is the best customer service rep we have ever met anywhere. Thanks, Carmen!
Laurie was a very nice person to get the storage and very helpful with explaining all the details. I would highly recommend Public Storage in Naples Florida
The Public Storage located on 45 North in the Spring area, #*******, provided an excellent experience from the initial call to loading up of our boxes.
Public Storage #******* in the Sheveport/Bossier City area provided an excellent experience thanks to Alexis Page. I only used the storage for 3 weeks while I closed on my new home. Alexis was very helpful and knowledgeable. She seemed to know everyone using the facility by sight, was very friendly, always smiled and made sure everyone had their concerns addressed. I would highly recommend this storage facility to everyone, as long as Alexis continues to work there.
Do not rent from here. They seriously are awful. No response from customer service. All the property management could say was... I don't care that you moved out on time, we'll still send you to collections. Charged me $141 for 10 days of storage... that I wasn't even in the unit. I contacted customer service 3 times... no response. Go somewhere else.
My initial experience with Public Storage was excellent due in most part to Cassi. Cassi is super friendly and knowledgeable. Not to mention her enthusiastic, go-getter attitude. I recommend Public Storage due to their safety measures including, their camera system, the new locking mechanism, they are gated and the fact that they have someone behind the scenes after hours monitoring any trespassers. My review is for Public Storage property number ******* in Wichita, Ks.
Human kindness is not extinct here in Scottsdale!. I contacted Brian at the facility at East Desert Cove in Scottsdale, Arizona. He did not have the storage unit I needed so he sent me to another facility that filled my needs. He could have just told me he had no sizes that I preferred but he didn't. He went the extra mile for customer satisfaction. THANK YOU, BRIAN... YOU'RE WONDERFUL AND I WILL ALWAYS GO TO PUBLIC STORAGE FROM NOW ON FOR MY STORAGE NEEDS... BECAUSE OF YOU!
Jazmin gave us wonderful and helpful. Got a great deal. Units are spacious and clean.
Tucker location
Very helpful and polite. Daleshia was great. The property is very nice and clean. I always feel secure when I am at my unit because of the gate access only entrance. She also provided water for us because it was so hot out
Friendly, understanding to my storage needs and very informative about the space I needed. Walk through was clean and spacious. I came in with the thought of not having my needs met and left with everything I needed and a smile.
Jennifer is very pleasant and helpful. She gives honest answers to questions asked. She gives good customer service and I really appreciate this.
Tammy, outstanding customer service. Very pleasant when greeting and working with customers. Very helpful to explain and offer suggestions. I have been a customer for a number if years and appreciate good service. Keep up the good work Tammy.
I needed a space for a couple of months because I was moving to a different city, I went to the storage unit in Kent store ******* and I got a very good customer service by Tony, everything was fast. I liked the fact that they always keep the place clean.
Yolanda explained and made the process quick and easy and answered all my moving and storage questions fast and accurate. Thanks Dan C
Savannah was very professional to say the least. We were in decisive about the size of the unit and Savannah allowed us to compare other units to our satisfaction. Great job Savannah!
Josh was extremely helpful, prompt, and very easy to work with. The storage site was clean and organized,
Courtney was very nice and helpful when I went to make my payment. She made the process very easy. She was very pleasant to me when I went in.
Site # ******* indpls. In. I would just like to say that this was one of the better sites that I have ever stored in. I recently just moved to Indianapolis. The lady there answered all my questions she ease my mind on knowing that my property was more than safe. She affirme I would just like to say that this was one of the better sites that I have ever stored in. I recently just moved to Indianapolis. The lady there answered all my questions she ease my mind on knowing that my property was more than safe. She a any question that I had for her she was able to answer. Im not even sure about her name I believe it was Jackie though. Most respectable and polite person. I definitely will be bringing all my belongings here to this site. Im hoping to find a place to move soon. This is a place that you can take your property to and feel safe
CC Knudsen
Yesterday, after 35 months of renting three large lockers & after spending over $25,000.00 to this company, I asked the on-site manager if she could give us a 2 day cushion in emptying the third locker as I am disabled and had logistics issues in getting a couple of strong youngsters to finish the job till the weekend. She noted that their company policy would not allow her to do that but because I had been such a valued customer for so long, she volunteered to call her district manager, Dan Frohock, to see if he would authorize an exception. I was filled with optimism for the five whole minutes it took her to return my call. He said no. I then spent three hours trying to speak with anyone in CA at their corporate office in an attempt to find a real person who valued good customer relationships. Those three hours would have been better spent playing miniature golf. Because of this absolute inability of any management personnel to recognize that not only can exceptions be made, but that there are times when it would just be the right thing to do. Now instead, Public Storage has a long time customer who will not endorse them to friends, will not sing their praises and will never do business with them again. But I will devote myself to making sure that EVERYONE I know understands that they should never give any business to Public Storage. It's simply a shame.
(It should be noted that the on-site management, Maryann, cannot be faulted here. It is the completely tone-deaf corporate management who doesn't care about good customer relationships and cannot see the benefit of "word of mouth", even in today's world. It's no longer just the guy on the corner, but we each now have a platform by which to convey thoughts and ideas to others instantly and en mass.)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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