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Public Storage Reviews

2.5

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Public Storage Reviews Reviews Summary

Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.

This summary is generated by AI, based on text from customer reviews

service
288
value
266
returns
104
quality
204

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Friendly
July 28, 2018

Very clean and helpful. Ada she a good and noche person a good experience thank you so, much #*******

Date of experience: July 27, 2018
Virginia
1 review
0 helpful votes
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I have used PS in the past so it was natural for me to use you again.
Kyara greeted me as I walked in and really knows her stuff! She answered all my questions before I asked them and was able to find me the perfect size unit for my 'stuff'.

Date of experience: July 27, 2018
California
1 review
0 helpful votes
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Mr ildo and staff was great and entertaining my first business i went to and felt good doing business with.

Date of experience: July 26, 2018
California
1 review
0 helpful votes
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Nate at 475 capitol ave facility gave such great customer survice. My mom is elderly and handicap and he made the process so easy. He is so kind. I would recommend this place to anyone.

Date of experience: July 23, 2018
Virginia
1 review
0 helpful votes
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I am a new customer of public stoage on stone road in centreville, virginia. The manager Mohammed Ali was very helpful and have great customer service skills.He really made me feel welcomed and at home i will be recommending my friends and famliy to that location.

Date of experience: July 19, 2018
Illinois
1 review
0 helpful votes
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Nick F was great to do business with. Very nice and pleasant gentleman to deal with on getting a new storage. This storage is in Norridge IL This man should be given a raise for being so helpful and going above and beyond to make sure everything was perfect. Thanks again to Nick F.

Date of experience: July 18, 2018
New York
2 reviews
0 helpful votes
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Great Service
July 20, 2018

I when in not knowing what to expect and came out in absolute great service and experience by manager Carla. Locate in Southern Blvd and Wales ave.

Date of experience: July 18, 2018
Washington
1 review
0 helpful votes
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Excellent Service
July 17, 2018

Needed a storage unit, Richard at Public Storage in Bellevue, WA
Was super, kind, fast, went the extra mile to help me out. I am 80 yrs old
And he found a unit close to entry in building as well as close to
Gate entry.
Thanks Richard and Public Storage in Bellevue, WA

Date of experience: July 16, 2018
Florida
1 review
0 helpful votes
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Great experience!
July 11, 2018

Jose helped us with our storage unit and he was very helpful. Jose was knowledgeable and friendly. The property of this unit is very convenient for us to retrieve our items because it is close to our house.

Date of experience: July 10, 2018
Maryland
1 review
0 helpful votes
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Crystals help
July 10, 2018

I came to inquire about storage after hours and Crystal was on her way out of the lot but she still took time to help me. I did not rent there because I didnt have time to come back due to urgency but she was very helpful.

Date of experience: July 9, 2018
Virginia
1 review
0 helpful votes
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Review
July 9, 2018

Kyaral and Josie helped me with my storage and they were wonderful. It went fast t, they were knowledgeable and friendly. My property is close and convient

Date of experience: July 9, 2018
Texas
1 review
0 helpful votes
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08431
July 8, 2018

My experience at this store has been great with the exception of the late fees. Lauren is very, helpful, knowledgeable & courteous. She makes coming there a pleasure. The store is always clean, hallways open & uncluttered, well lit & ample parking.

Date of experience: July 7, 2018
Illinois
1 review
0 helpful votes
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After moving into a 10 x 5 space at this Public Storage location a few days ago, I am quite satisfied that my property will be safe and secure until I move it into my new home. Carole in the office explained the many choices I had and was quite helpful in guiding me through the purchase of packing materials. The facility often runs specials and it is wise to check online for pricing. Overall, I am a satisfied customer.

Date of experience: July 7, 2018
Hawaii
1 review
0 helpful votes
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Awesome
July 8, 2018

They are a bit pricey but their customer service is Awesome & they keep the building extremely clean. I love these guys. They're always kind, pleasant, courteous, professional, and they treat you like a family member. I would highly recommend them.

Date of experience: July 6, 2018
Minnesota
1 review
0 helpful votes
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Aweaome
July 4, 2018

Jodie was very friendly. Very polite and helped us out with the size of the unit. If you need a unit make sure you have Jodie.

Date of experience: July 4, 2018
Minnesota
1 review
0 helpful votes
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Thank you Dayle (*******) for taking time to discuss and answer questions regarding my needs/preferences as a renter, and then explaining how the company can work with me to fulfill those needs within the company policies. By good communication, you can find out what to expect as a client, and also what Public Storage expects of you. Thanks for your extra time. Ramona

Date of experience: July 4, 2018
Georgia
1 review
0 helpful votes
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I thought I'd gotten a great deal with a 10x10. I paid. 99 cents to rent the location over a year ago not far from the Atlanta airport location. At the time, I thought it was a good deal. I should have known better. After 3 months, rates when up by $20. Since last year, I've been paying $180/month for a unit where insulation is falling out piece by piece. I asked about this and was told, 'oh don't worry this happens'. I WILL NEVER use Public Storage again!

Date of experience: July 3, 2018
Florida
1 review
0 helpful votes
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Adria@ location # ******* was terrific to deal with as,, was Rose on the inbound call line. Just as it was explained location looks like terrific
Security, however I wasn't sure why I would need to purchase insurance for a 2nd floor inside climate control building.
Anyway I am pleased to be able to store my belongings close by.
Kevin

Date of experience: June 28, 2018
North Carolina
1 review
0 helpful votes
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My experience with Diedra and Angie has been a refreshing time. Both of them are easy and helpful to work with. They go out of their way to be useful. They are courteous to the customers, which is something you don't see often.

Date of experience: June 28, 2018
Washington
1 review
0 helpful votes
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I have to say coming here in the situation my husband and i were in gave us such piece of mind and we were treated by the staff with respect and excellent customer service. Denise is the one that keeps us here she did not judge nor did she make us feel uncomfortable. She actually gave me hope. Who does that now days. I come here sometimes to my unit to feel safe and i dont get harrassed for sitting in my car. Thank you denise you should be proud of your customer relation skills...

Date of experience: June 27, 2018