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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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I used public storage back in July and had an overall good experience at the Old Boynton Beach location. Shameka was very patient and helpful.
Stephanie is such a person people beautiful personality very calm explaning... we need Alot of stephanie's... OLSOME
My my Let me tell you about the great services and how helpful they are my Booka the lovely Lynn at the store where my personal belonging are treated me well very helpful funny as $#*! i love going too the unit it is clean and secured very well. I would say to every one if you need storage check it out!
The Property Mgr Martha Kuala location is always so pleasant whenever I visit my storage unit. I would highly recommend this Storage Facility
I would recommend This storage company to everyone always so nice especially the employee Sarah I have told my family and friends about public storage
Had the pleasure of working with Ron at the Canton MI store. He was very professional and knowledgeable and assisted us with renting the perfect storage size. Thanks Ron!
I rented a unit at PUBLIC STORAGE back on April, my rate at that time was $69 for a 5x5 but my rate is been increasing to $89. So I started looking around other storage companies for a better price. I found a Public Storage 3 mile from my apartment, a unit 5x5 ac / first month is $1 after that is $37 a month. I called customer service spoke to Denise about why was the rate so different, she said maybe it was no much units available. When I asked for a better rate she only can give me $2 off my monthly payment. I told her that it was better for me to move from that location to the one with the better rate, she immediately said that I will be "BAN" for 10 days to move to another location. I AM SHOCK THE WAY "PUBLIC STORAGE" CUSTOMER SERVICE DEAL WITH PEOPLE, THIS IS OUTRAGEOUS! I'm paying $52 more a month. By the way the 2 locations are probably 3 miles apart.
Excellent service. Clean facility. Siani and Aera were wonderful and very helpful in expressing the policy and understanding what is required. Excellent prices also.
******* is the location I rented my storage space at today 10/16/2017 Traci & Terry was very detailed! Let me just say it went well! Thank you!
Cassi was wonderful! She checked me in, explained in detail exactly what renting entails and was very courteous. The online specials are amazing!
I was at public storage location ******* Peachtree industrial location and Ms. Shanequa was a great help. She helped me get my account back on track.
I visited Public Storage on 10/7/2018. Bri took me and my husband to see several storage units and I made my decision on the one that I wanted. My Public Storage Property Unit # is ******* in Houston, TX. Bri deserves 5 stars for customer service and the facility is very clean.
Sandra the manager or should be a manager at store ******* was great in customer service and knowledge and courtesy--when she showed us our storage unit we could not believe how clean it was! She made our experience at public storage quick and easy. Thank you Sandra
My experience with public storage was great, i mean painless, my manager was mohammad. I told him what i had and he told me what i needed. Thanks mohammad.
I give her 5 stars she was very efficient and helpful. Property # ******* City Boynton Beach. Public Storage.
Also district manager is so rude and don't no how to talk to customer.so unprofessional.he is name is Francisco.he thinks he own the company. He should learn how to talk to people first.no idea how he got this district manager position..
I never used storage before, and they helped me like I was their family member.
Starting with the guy on their 800 number, who find me a 50% sale (Labor Day special) 10x10 and informed me that the price if for the whole year... God bless Him, he spent on the phone with me at least 20 minutes, and told me everything I should know without even asking him ---with the best intention. And when I contacted storage # ******* and went there my good experience just continued... Michelle, the
Property manager was an absolute sweetheart, she just designed my moving there
Like she would do it with her own stuff, list of things and measurements and everything, informed me what I have to buy, what I have to do, how I have to do it. She and her 2 colleague spent with me at least an hour and a half. What an amazing team! I left HAPPY from that place, like I just bought a new house... They made my day for sure. She also pointed out to be careful not to go into the next month when I move out etc. She said if anything I plant to do just give her a call before, and she will tell me the most beneficial move for me to do! That's I call 5* customer service!
These ladies were awesome! Very informative and the facility was really clean!
Only problem is that the facility says climate controlled but the 2nd floor is extremely hot,
Went to the public storage in casselberry and Vi and the staff there where very help full and answered all my questions made the move in very easy and happy with the rate as well.
If you want to be stollen and deal with the worst customer service in the whole world... try *******@PublicStorage. They will charge you a full whole month even if you move in the middle of the month. The units are full of roaches and humidity. First and last time.
My payments was supposed to be 2nd every month and I moved out on 09/01 and they charged me a FULL MONTH because their "policies" said I had to move out 08/31 and they don't care when you move in if was in the middle on the month you will have to pay a full month and move out before the month ends. CRAP!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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