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Public Storage Reviews Reviews Summary
Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.
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Great storage unit and Manager Barbara is a great customer service person! I would tell my friends to definitely use this Publc storage only because of Barbara.
Mohana and Euniece just want to say ******* is definitely the place for storing your valueables the staff are friendly the surrounings secure and safe had no problems reccomended highly Thanks to you guys which make it happen GREAT STAFF
Public storage raised their prices 4 months after I moved in. That was
The sole reason I moved out, not to allow Public Storage to take
Advantage of my patronage, otherwise they would have had me for at least
Another 6 months. My second BIG gripe is the countless times I've
Arrived to find the employees are "out to lunch" or simply not available
Because they are off cleaning the premises. This means you don't have
Access to carts to move things in or out. Do you -Public Storage-
Seriously expect your customers to wait around or come back in 30-40
Minutes? This is a random experience too... it's not like they close
Down from 12-12:30... it's luck of the draw... happened to me 3-4X.
Lastly, being hit with the surprise of "adding required insurance,"
Which was not in the advertised price was the first dishonest practice I
Experienced with Public Storage and I should have walked out the door
Then and there. Never again, I despise this company.
I recently rented a small unit in Austin, TX@ 2301 E. Ben White. I was so glad that is was Kim who helped me find just the size I needed. Kim was terrific and the place was nice and clean. Just wanted to say thanks! Customer service was great!
Laura, at the Woodstock, GA site was friendly, informative, and great at following up with potential customers.
Clara was a pleasure to work with. She greeted me with a warm smile and answered all the questions i had.
Service was helpful! Marcos & Ofir were friendly and helped with deciding what size unit I needed. This was my first time at this warehouse and it was good to know that i could be helped with deciding. Thank you both!
Thank you Megan *******. I have never seen a person working with high morals. Thank you for making me an easy day I am proud to be a customer to you Excellent
Friendly personal great price easy access and worth the money would use them again if I ever have to move or just need to storage thing just to make home freed
Wonderful service Shannon from Orange Park, FL gave. It was fast, convenient. Very upfront. I give this location a high rating.
I have three units at the ******* location and every time I have dealt with Alicia she has given consistently high standard of service.
They made them moving the reservations effortless, the facility is very clean and inviting. I found the facility is very centrally located and convenient and all staff was very welcoming as well as knowledgeable about their product.
I went to the store on 115th and Huron and was greeted with a smile. Jess was very help full and friendly she was very injoyable if that is a word. Now i did not rent a unit due to price, but she tried to help the best she could. Public storage let me tell you, you have a gem in your hands. Just wanted to give her a shout out. Five star for Customer service
Visitproperty ******* in NJ. The service sold me! Brittany M was amazing, I went in an extra day earlier and she was quick to help me, show me the space and explain everything to me. I was in a rush being a single mother and she got me in and out. The space was just right and near the door since I was doing all the lifting. The facility services, needs work but hey it serves the purpose
Store#*******, is a very friendly and clean atmosphere. The employees there is very patient and helpful.
My husband and I visited property number ******* today (1/Great/2019) to rent a storage unit. This is a new property in Cypress, Texas. Eugenea was our customer service representative. She was very helpful, showed us a unit we were interested in, explained the whole process of renting a unit. Answered any questions we had. We rented a 10 x 10 unit.
So, our overall experience was wonderful. Great Customer Service, which is rare now a days.
I came in moving supplies and was very happy to get very helpful service, answering all my questions and helping me get everything I needed. Highly recommend!
As a new resident of Atlanta GA; I'm relieved that I have a safe clean place to store my things. Brittany was extremely knowledgeable and pleasent. She explained every aspect of renting the unit to me, including showing it to me before I made the final decision. Highly recommend you start your 2019 with Public Storage; you'll be glad you did!
Denise was awesome she found exactly what I needed as far as rental size and had a great customer service attitude. There was no wait and just a pleasant experience overall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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