Public Storage ReviewsReviews 1,391

I have reached out to Public Storage corporate with respect to this matter prior to this posting but received no response - to no surprise given the events which have transpired with them. My father passed away last summer and my mother is the legal executrix of his estate. He has a storage unit at one of their facilities. My mother had been in contact with the regional manager who made the payment and transferring process extremely difficult and was entirely insensitive of the situation. Not to mention she requested information that would fall under personal information that legally she has no right to see. My mother provided all of the necessary documentation - a copy of death certificate, legal appointment of her as executor, and the incompetent manager Donna Murphy, who was supposedly consulting her legal department, refuses to allow my mother to pay the bill to bring current. She told my mother that she can only send emails to my fathers email address (who is deceased). Clearly we have access to the account but the principle of the matter has gone above and beyond what could be described as disgraceful customer service. Legally my mother is in charge of my father's property given "pass-thru" laws as well the fact that she has been appointed Executrix of his Estate. Not only does my mother deserve an apology but this manager deserves a reprimand and a course in human decency. To say I am appalled would be too kind at this point. Again, to no surprise, no response from Public Storage.

It should be noted that the only person that was sympathetic and kind about the situation is Amanda from the local Morganville, NJ location. I did attempt to make a similar post on Google Reviews but you are only able to review the local facility and I will not give the local facility a negative review because they seem to be more competent and caring then their corporate counter-part.

I just want to let everyone know the price your quoted is not the price you'll pay. After 6 months they increase your rent and say that the price you signed up for is just a promo rate and that after a few months and then each year after they will continue to increase your rent. They conveniently leave this out during sign up, Super shady... they should tell you that upfront when you sign up! My rent went up $20 a month now, If I would have known that I would have went down the road to the new storage facility that was just built and got a unit that was the exact same size but temperature controlled for the same price or a little cheaper! I was going to keep this unit for a few years but after finding out that after only 6months they increased my rent and then each year after that they're going to continue to increase my rent again they lost my business! I pay my rent on time every month and I'm never late... what a way to reward your customers. I'll be leaving this company now and moving my stuff to a new storage company that will earn my business for the next year to two years until my home is built.