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Public Storage Reviews

2.5

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Public Storage Reviews Reviews Summary

Public Storage's reputation is marred by significant customer dissatisfaction, primarily due to steep and frequent price increases, inadequate customer service, and poor management responsiveness. Many customers report feeling neglected, with unresolved issues regarding billing and unit security leading to frustration. While some locations receive praise for their cleanliness and helpful staff, these positive experiences appear inconsistent. Overall, the feedback suggests a troubling trend of unprofessional practices and a lack of accountability, prompting customers to caution others about their experiences and consider alternative storage options.

This summary is generated by AI, based on text from customer reviews

service
288
value
266
returns
104
quality
204

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Kentucky
1 review
0 helpful votes
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Very efficient
July 27, 2019

Clifton was very helpful, polite and efficient and gave me the best possible deal for my needs. He showed me all the units available so I could choose the one that best fitted my needs

Date of experience: July 27, 2019
California
3 reviews
0 helpful votes
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Jamie, made our visit to public storage a very simply and easy process.
She was able to provide a solution to all my problems.
7210 Highway 6 Missouri City, Texas - Location

Date of experience: July 24, 2019
North Carolina
2 reviews
0 helpful votes
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Reliable
July 22, 2019

Kandy was nice and explained in details!
The storage was cleaned and easy to move things in and out!

Date of experience: July 20, 2019
Colorado
1 review
0 helpful votes
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Thank you Erica!
July 22, 2019

Erica was very helpful happy and fast. She had just cleaned the place. I was in and out rather quickly at 4330 Houston location

Date of experience: July 20, 2019
Oregon
1 review
0 helpful votes
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The manager Kelly at property******* was fantastic she showed me the units the size I was looking for and took care of all the paper work so fast I was blown away she was so helpful and pleasant I am going to like it hear glad I checked this one out I cant say the same for the one on Hogan glad to get out of there.

Date of experience: July 19, 2019
Colorado
1 review
0 helpful votes
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EXCEPTIONAL
July 21, 2019

Never felt so comfortable than I did with Cara helping me secure my new unit. Pleasant demeanor and great customer service skills

Date of experience: July 19, 2019
California
1 review
0 helpful votes
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D i n o r a h was a great person she was very polite and very knowledgeable and she walked us through every step I would recommend going to this place any day I appreciate her kindness and hospitality I am writing a very honest review about my experience

Date of experience: July 18, 2019
California
1 review
0 helpful votes
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Serv
July 18, 2019

I ha e
I have been at public storage for many years and have meet many managers but Sherry at location #******* is special She keeps the units clean and especially the bathroommios she also is a person who will listen to you and will try to fix any problems with the units she is very polite and also has a smile for you. Public storage need more people like Sherry. Sb

Date of experience: July 17, 2019
Texas
1 review
0 helpful votes
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Customer Service
July 18, 2019

I talked to Michelle in customer service at the 1213 W. 6th Street in Austin. She was wonderful! As I was sharing some of my concerns with her, she was patient and understanding. I inquired about a situation. She returned a call to me as she had promised which doesn't happen all the time in many businesses. Overall, my experience was great! Michelle is a wonderful representative for this company!

Date of experience: July 17, 2019
Oregon
1 review
0 helpful votes
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Quick and simple
July 15, 2019

Shanna was very helpful and had a great sense of humor. We got our storage in a very Fast pace. Thank you!

Date of experience: July 13, 2019
Minnesota
1 review
0 helpful votes
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Very satisfied with the customer service at the Berwyn location. I would recommend other friends and family here.

Date of experience: July 12, 2019
Washington
1 review
0 helpful votes
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Ms bonnie made moving easier than ever, just by being herself and not being a robot, it was the most comfortable feeling dealing with a person that just take their job to the highest level without even trying. Good job ms bonnie need more of you in places like that all over the earth

Date of experience: July 8, 2019
Georgia
1 review
0 helpful votes
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Trakita, made the whole transaction process quick and easy. I really appreciate her knowledge and patience. I am so glad I decided to purchase a storage unit at Publc Storage(Douglasville *******)

Date of experience: July 8, 2019
Virginia
1 review
0 helpful votes
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Many thanks to Derrick Bradshaw (store #5607) in assisting me with an emergency situation. Life isn't perfect and when an emergency presents itself, empathy & compassion speak volumes. Thanks Again. DB

Date of experience: July 8, 2019
Germany
1 review
0 helpful votes
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Great Staff and customer service, very friendly and helpful. Also the rates are great. I would definitely recommend Public Storage in Olathe Ks Thank you! Property number *******

Date of experience: July 7, 2019
Texas
1 review
0 helpful votes
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Great lady
July 7, 2019

Hi I am very pleased with Sandra the manager ******* she is great very informative and helpful a great lady.

Date of experience: July 7, 2019
Washington
1 review
0 helpful votes
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Not only was the facility convenient and close to home but above all the staff made the storage experience even enjoyable. Wnen my husband past away Valarie helped me with very personal attention to take care of some difficult details with billing and finally moving out of the unit when it was necessary. Thanks for you public service.

Date of experience: July 6, 2019
Maryland
1 review
1 helpful vote
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All you help
July 5, 2019

Thank you very much for all your help with everything I really appreciate for talking your time and showing me all about the place and my unit

Date of experience: July 4, 2019
Georgia
1 review
1 helpful vote
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Alyssa was beyond helpful. She went out of her way to make sure I rented just the right unit for my belongings. She was so happy and willing to go out of her way to help me.

Date of experience: July 4, 2019
Georgia
1 review
0 helpful votes
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Thank you, Rachel A in Newport News, for knowing your job and making our experience pleasant. I definitely recommend this place for a fast and courteous experience obtaining a storage unit.

Date of experience: July 1, 2019