Public Storage ReviewsReviews 1,391

This place is awful. The regional manager Marina and the one above her Lisa Thomas are criminals. They allowed a unauthorized user to have my gate code. That person went in and stole over $8000 of furniture from my unit. Not only that, but there was rat poop alllllll over everything and rats eat through furniture at this property. They will do nothing to help you out after they have made a mistake. Lisa doesn't care about customers. She will hang up and be completely rude. Dora is the only employee who seems to show any remorse or care for customers. DO NOT USE THIS PLACE! They will get your stuff stolen and highly damaged and DO NOTHING TO HELP!

I put my stuff in storage when my lease ran out of my apt. And was td it will not be renewed due to the owner turning all units into an air b&b. The day I put my belongings in storage I got a call from back east that my elderly mother is sick and I left that nite. While I was back east my girlfriend was going to go stay with her mother while I was gone. She went to the storage unit to get some of belongings she would need for her stay. She was in the unit a good 2 hours going thru boxes and when she was taking a break she sat on the couch and put her head back when the property manager came by and accused her of sleeping.
She told my girl to pay her balance of the month and pack up and move our stuff out. Because we are now evicted. Now, I'm in New York tending to my mother and the stress I'm already going thru, I can't just go back to Vegas to move my belongings someplace else without even a home yet. When I couldn't do anything about that except hold my payments so they wouldn't put my stuff out of no one was comming to move it. This is what I thought and was stressed out even more until I called Nicolas, the district manager and he is a good human being who cares about his customers and the company reputation. He assured me everything will be fine. I don't have to move out once I become current. I was holding off paying until I got home so I can be there to move my stuff instead of strangers because my girlfriend was told after we pay we have to be out that day.
Nicolas explained to me that's not how they do things and I have nothing to worry about.
He even took off the late fee because I thought if I paid my stuff had to be removed that day which is not the case. If you ever have a problem at the property your in or if you're thinking about renting at public store I would say go ahead and look no further because having a guy like Nicolas to go to should you need to resolve things, he will be there for you and he wi do everything in his power to make it right for you. I can't say that about a whole lot of people. Thank you Nicolas for eliminating a big chunk of stress I've been carrying around lately.

I found a perfect size storage room, online yesterday. Very near the house I'll soon be putting up for sale, in Kingwood, TX. I put a hold on the unit from my computer and it was no time before Gladys called to see if she could help in any way. We made an appointment, which I thought was special, and when I got there she had me all ready to process, and told me about things I needed, I had not even considered. The whole process was smooth and really enjoyable. I felt I make a new best friend, yesterday! Thank you Gladys and Public Storage. The property was clean, secure and very handy.
Margaret D.

Script by script to totally Word for word scripted... just wrong... very deceptive $#*!s taking advantage of elderly people..

I have rented from PS in several different locations. They routinely raise your rate by about 30% within a few months of your renting. The people investing in this company are stealing your hard-earned money and making it harder for you to save for a home where you can store your things! These are mostly wealthy investors who want more easy money from you, not from their own work. They would, as we used to say, sell you down the river for a few dollars. Rent space from another company if you can, or use them only for a short time. By the time they are done with you, you will be living out of your car!