Public Storage ReviewsReviews 1,391

You read that right, folks! First, they lure you in with somewhat reasonable rates then within a few you over without a kiss and increase the rate. Why? Well, it's simple... because they can. While I understand increases may happen due to legit expenses, but a 20%+ increase in monthly rent is excessive and I guarantee, the rent will go up again in another few months. Of course, many folks that have stored their belongings are struggling during this pandemic with things such as loss of their house, being unemployed, medical expenses, food, etc., but just ask how the people of Public Storage can help you. THEY WILL MAKE THINGS WORSE FOR YOU BY INCREASING YOUR MONTHLY RENT. On behalf of the millions of people experiencing difficult times, thanks Public Storage.

We got help from Carol, she is at the one on US 1 in Stuart. This lady is very polite and helpful, we loved her disposition.
Thank you so much!

Tracey, Thank you so much for your patience and understanding! Even though my storage units are at two different locations and one is in Kentucky after a flood there, I have been paying my rents at your property for many years! You and your staff have been so polite and helpful each month you make me feel so comfortable I would have gladly moved my storage to your location if it was feasible. During these years after the floods. It's been a pleasure doing business with y'all as a customer for decades.
I hope the company notices your kind manners after my losses and how gracious you treat me. Bless you, for your effort in a most trying year to make me feel welcome.
Andre' Soulagnet

This property and the team is always welcoming and the property is always good looking.
This team always has a smile and is always smiling. They have helped out so much I would be spending in circle still. Thank u ladies

Public storages will randomly charge you months later after you have already moved out if you were using auto pay on a credit card. After telling credit card not to pay, I am hit with debit, collecting company who has (years!) Worth of private information and credit card transactions that went back to 17 years ago! If this random, charge was a computer accident then why the debit collecting company. It's almost impossible to get a hold of anyone. I will be mad if I see anything on my credit score because it's public storages fault!

I have moved and the location I pay my bill is@ property number ******* which Mr. Daric are there most of the time as soon as I enter I am greeted with a smile and great manner, always have a joke to finish out the day.
They are very polite. Professional, taking time to explain and before you leave he ask is there something else that I can help you with, There has been three time that My storage@ another location I was having issues with, Mr. D said that he would get it correct with the manager and he did, he is (they) are very honest the best, nothing
less I don't feel that there are any better services than this.{. Maria Stewart

Avoid Public Storage, a dishonest and dishonorable company that gouges customers with huge rent increases. After 6 months they raised my monthly rent from $170 to to $193. After another 7 months, they raised it to $215. That's a 26% increase in a little over a year. Outrageous! They could not provide any justification for these exorbitant increases. I am taking my business elsewhere. This predatory behavior is especially unpardonable during the pandemic and economic crises.

This location has the best staff and great service. Grace is the on site manager she is Professional and has a winning personality. The are clean and very helpful they do there job without question its never a mystery what you read on the website is exactly what you can expect and pay for. She also is very prompt about her job and always makes you feel welcome. This is my 3rd storage unit in the last 3 years and I have to boast it has been the best experience and the only one I have kept longer than 60 days and will continue to do business with.

Rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility at 3673 South Redwood Road, West Valley City, Utah, on Aug. 18,2020. One month later—one month—my wife and daughter went to this Public Storage facility to retrieve the truck and when they arrived discovered that the truck had been broken into, vandalized and had the catalytic converter and oxygen sensor cut out. My wife and daughter were deeply traumatized when they discovered the damage to our vehicle and the drug paraphernalia on the ground beside the truck. They immediately called the police, filed the appropriate report, called AAA and had the truck towed to Mark Miller Toyota for the extensive repair required to make the truck drivable again. The repair bill was $1,471, which was covered by my State Farm comprehensive insurance with the exception of my $100 deductible.

I chose this facility because Public Storage is a national company with a good reputation. The information about this particular facility noted "property manager lives on site for added peace of mine." This "well-lit facility is state-of-the-art and features a sturdy electronic gate with keypad access."

My vehicle didn't survive 30 days at this state of the art, well-lit facility with a property manager who lived on site.

I can't undo the trauma and grief my wife and daughter experienced after discovering the abominable oversight and security at this poorly run facility. But I can request a refund of the $50.67 I was charged to have my truck vandalized by drug addicts, and the $100 I had to pay toward its repair. I have been told there is no way Public Storage will not refund one cent to me. Abominable customer service.

Renters beware...

I rented a small unit to hold some larger things during a move. Since this is Florida, in addition to the security of the location, I also inquired about pest control and was told all measures were taken to keep my items safe.

Everything was packed appropriately. Most items were in plastic Rubbermaid bins and taped boxes (top and bottom). Even my dressers were wrapped with plastic wrap to seal the drawers.

Fast forward to yesterday when I went to remove my things- AND HAD TO LEAVE HALF OF THEM BEHIND BECAUSE OF A ROACH INFESTISTATION. I cannot even begin to explain how utterly disgusting AND devastating this was. I could barely stomach taking pictures and videos with the amount of bugs running around. Most ran to a corner that had a small opening that led to the adjoining unit.

The items we removed before finding the bugs were the only items the moving company would allow on to their truck. And we were lucky they even allowed us that much. But we already knew that under the boxes and tape that they were probably just as bad. We immediately notified the front office employee of the situation, who conveniently was on the phone with her manager. They presented me with a form to sign that would allow me to abandon the items left in the unit for disposal.

That's it. Too bad, so sad- but thanks for your business over the last year that would turn out to be just a giant waste of money since everything would inevitably be ruined anyways.

As for the things we were able to load, they're currently sitting outside under a tent getting bombed. And we'll just have to pray it doesn't rain for the next few days. Because a quick search of the items proved right- there were live bugs and eggs in everything.

Simply put, I regret the day I ever trusted your site with my possessions. That decision not only cost me the things that I'll never, ever be able to replace, but also thousands in dollars for the things that I can. But as for now, I have no clothes, no bed... Nothing but a stack of increasing bills that all stem from my poor decision to store my items with you. Fortunately I had insurance on the unit, but I don't expect much from it. So that too will turn out to be another giant waste of money and false security.