Public Storage ReviewsReviews 1,391

Ms. Gloria from the N. Tryon office was VERY PLEASANT and had GREAT CUSTOMER SERVICE. She made it easy for me being a first time storage handler. GREAT JOB Mrs GLORIA.

I wish that I was able to give 0 stars. Stay away from this place. The entire operation is unprofessional, and seems to care more about money, and not providing great service for customers whom patronize with establishment. While visiting my storage unit, there was snow packed high in front of many units, including mines. I called the office to make a complaint about it. I was told by staff that it isn't in job description to shovel snow from in front of units. I was puzzled because, you would think that would be the bare minimum done, so that customers can safely be able to gain access to unit. Never the less, the staff person gave me the phone number of his District Manager Doug, I called several times within the last couple of days. Yet, I still have not received a call back. Even though, I could not get inside my unit, there was still no sense of urgency to call and take care of issue. With that being the case, I had to get a shovel and dig up tons of ice myself, just to get inside my storage unit. And to make matters worse, I'm getting a system generated messages stating that I have a balance because, I moved out on the 4th, instead of the first. Never mind the fact that snow covered up my unit and I couldn't access it. In all my years of conducting business, this was by far the worst experience, Again, stay far away from this company. Don't waste your time or money.

PROPETCEY NUMBER *******
FANTASTIC CUSTOMER SERVICE
JERMEY IS GREAT ALWAYS HELPFUL GREAT CUSTOMER
SERVICE ALWAYS FRIENDY AND READY TO HELP FANTASTIC
PROPERTY A PLUS
ALWAYS LOOKS GREAT NAME IS JOYCE ROBERTS VERY HAPPY
WITH MY UNIT

Yasi is very friendly and great customer service! She sold some Merchandise for me. I highly recommend this location.

My Latch Broke On My Storage Unit. And I Spoke To Pat At The Front Desk About The Issue. And Pat Made Some Calls To get The Latch Repaired And The Next Day The Latch Was Repaired. Thanks Again Pat For Your Great Work.

This is a great storage company and the sale rep Name Ramaad was awesome very pafesonal help ful n kind he help me to stay cal. Also when o was very upset

I went to public storage to rent a space, the store # ******* on highway 92I met a very nice girl her name is ((Mariah)) I didn't find the size that I was looking for a she recommend me to go to the other store which is down the street on highway 92 store # ******* also I met two nice ladies ((Sarah)) and ((Nancy)) I don't know how to express the customer service that they provided me let's say is above and beyond thank you very much ladies for making it easier for me.

I have a storage on Wiley rd in Jax fl. And property manager does a great job I reside in unit 40 my name Angelo Johnson

I must say the two trashy girls you have working there are very unprofessional and make their position they hold with the company a joke to them. Both were rude and disrespectful and no way should ever speak to customers the way they do. I have been a customer for years and I feel that the two of them need to get gain some knowledge in customer service. I would hope to see something done about them. Thank you

Thank You to Mark and the other associate who was there this morning. Words of the wise great help in answering my questions about online payment although it's self explanatory still thankful for there input.#*******

Raised rent after 3 months - from $160/mo (just storing a trailer in the parking lot) to $186. Not a good sign.

DO NOT STORE YOU BELONGINGS HERE! Unless you want to donate your stuff to thieves. I moved in a month ago & my prized possessions were stolen ($5-$8k worth). Public Storage & their employees don't give a rats $#*! about you as long as they get their rent. There are many issues w this place. 1. The side fence has been cut at least 8 times & that's how thieves get into the property after hours. 2. The empty units do not have locks. Public storage puts a plastic ID on the locks which can be removed by the new owner. Until the new owner moves in it is literally unlocked. All the thieves need to do is access one of these units and tunnel their way through drywall to access the other units. On 2/3/2021 I got a call from Orange PD. They called me because I actually work w police officers on a daily basis. This is blatant disregard for their customers who pay hundreds of dollars a month to secure their possessions. 3. Drywall is what separates your unit from ur neighbors unit. So if your neighbor is a thief, he has access to yours also. If the public storage employee is a thief, he can just tell his/her buddies how to get into these units. It is not safe. I've talked to many tenants and this place has been broken into several times. DO NOT RENT HERE IF YOU CHERISH YOUR BELONGINGS! I sold my home and I stored my valuable possessions here until I relocate. I have photos and videos. Only idiots would run a business like this.

While the place is old and needs some inside repairs the service is excellent. I have rented several times from the Rt 3 Gambrills, MD location and Candace is always refreshing to work with, very pleasant and always aware of the customer's needs. On my latest rental, there was an associate there upgrading or fixing her computer so we had to do a manual rental. While it took quite a long time to do this and I was worried it wouldn't be correct when it got transferred to the electronic system, my worries were for not, Candace made sure EVERYTHING was correct. I will always rent from Candace at this Public Storage location even though it's quite a distance from my current location. With so much competition on storage units, customer service will always be the thing that gets my business.

Every time we need a storage unit, we always come back to Sinclair Rd. Ron is great. Always helpful, keeps units clean, and always has a smile! Ron gives 100%.

Just wanna to say thank you for the impeccable and fantastic service I was provided by the customer service agent Brian ( Silver Spring- *******) and also the fact that you speak Spanish was also a great help.
You made it very easy for renting and finalizing this transaction, thank you again.
Keep up the good job!

I came to town to help my handicapped uncle out, to get his things in storage to get him packed up and moved because he had a meth addicted female that was taking sheer advantage of this 71 year old vulnerable adult after sailing the rest of his things, jewelry family keepsake and things of that matter it was such a long weekend and then I ran into this caring considerate agent that I've met it made me cry at the concern he felt for my uncle and I His name is Billie and he works in STCloud MN

Thank you Alicia from location (*******) you provided me with excellent customer service & assured me that my belongings are in good hands

This review is for the property number *******. The young lady that works there I believe her name is Taishima was so helpful, knowledgeable, and was was so patient with me. Thank you! Great customer service!