Public Storage ReviewsReviews 1,391

Patrice went above and beyond to help me find a cart. She is so nice and always wants to make her customers happy. It would be great if the Public Storage located off of Coral Ridge Drive and Holmberg could add a few more carts. Thanks Patrice for going above and beyond!

Store#*******.
At this public storage I'm truly blessed to have met the property manager Patrice.
She is a very hard worker, friendly and always greating me with a smile. Always communicating with me about my unit. She always tries to reach out to me about my payment Patrice is the best in property manager I have ever came across.
In a time when am having such difficulties in my financial situation Patrice always call me to ask what she can do to help.
It's amazing how much better it is for me to know how much Patrice care and understand the value of her clients.
Thanks to public storage for giving me and many others a manager like Patrice.
Thanks.
Sincerely Dianne.

Katie, the woman at property "# *******"; was an example of what an face a company needs to present to clients. Helpful with a positive attitude and willing to assist with the needs of the customer.
Thank you Katie, you deserve a merit of recognition for your wonderfulness and willingness to help me during this period.
James M Locke
Alexandria, Virginia

Awesome location! Was lucky enough to speak with Michelle at the Pleasanton CA location today! She greeted us with a smile and was anxious to assist us. She adhered to social distancing and masks as she showed us to the storage location. She was patient as she answered our questions and assisted with how to complete the reservation online. Due to the online è-reservation being unavailable she took the time to patiently assist when I phoned back. I completed the reservation and she later even called me back to let me know everything had gone through. What amazing Customer Service! Appreciate that, especially during this pandemic. We thank you and Michelle for a pleasant experience today!
Thank you,
Janet Hord

The 69 Matthews Dr. Hilton Head Island Facility is clean, has climate controlled space, no crawlers, and Great Management. Great Asset for residents/part-timers on an Island who have to make the most of their space. Manager Mrs. R. Lynch has worked with me as needs expand, contract - repairs, renovations, my visitors/ relatives who temporarily need space in my home - thus our stuff has to go for awhile. Mrs. Lynch and those who work with her are through in explaining the insurance, locks, prices - they do change similar to a lot of things in a Resort community. Also facility has Cameras - that work! And controlled access.

Bob and Pam at 5060 Coolidge Hwy are the absolute best. Customer oriented whe recommending the perfect unit to fit all of your needs.

Thank you.

Customer 4 1/2 yrs everybody going through financial situation (Covid)
I've always paid at 1 time 1 had 5 units always paid.
I was NEVER NOTIFIED OF THE AUCTION. MY LAST WORD WITH EBONY THE MGR I WOULD BE BACK TO GET MY ACCOUNT PAID UP.

WELL MS JOHNSON SOLD EVERYTHING WITHOUT NOTICE

ALL I WANT ARE MY BABY P ICTIRES OF MY BOYS FAMILY PHOTOS AND CRIB.
REALLY I ASK THEM TO OFFER TO THE BUYER OF MY UNIT DOUBLE,
ALL OF WHAT I HAD BEEN BEGGING THEM TO DO FELL ON DEAF EARS

THEY BOTH NOW ARE IGNORING MY CALLS BEING SO COLD TO WHAT THEY HAVE DONE TO ME.

EVERYTHING IS GONE

PUBLIC STORAGE CARES ONLY ABOUT MONEY
NOT THE PERSON

"""""I WANT MY PHOTOS"""

I went in two weeks ago just to rent a storage unit and in return I was greeted by Alejandro he has the best quality's when it comes to customer service he was excellent polite and professional he was able to multitask and keep my attention and explained everything I needed to know you rarely find young men with such a wonderful presence he was beyond great also I was looking for his award and I didn't see one with his name Alejandro deserves the best customer service award because I just absolutely loved him thank you Jamie yamila Velazquez

Denise was so helpful. She made everything go smooth. She made sure I was taken care of and happy. Thank you

I was at the facility in Rockwall, Tx today, 03/26/21.
The facility was very clean and well maintained! The lady there, RUTH, was very friendly and helpful. Would highly recommend this place! She made it a pleasant experience... thanks Ruth!

I would like to give a rave review to the young lady that assisted me with my unit. Shanice went above and beyond with making sure that I received an ideal unit and made sure that I was well informed and knowledge. Thanks so much

Martin the Property Manager at the 18 1/2 mile and Mound facility in Sterling Heights, Michigan is an All-Star. I have never seen anyone who is so quick to think on their feet and solve problems within a New York second. This guy is unbelievable. The building and property is immaculate and running finer than a Swiss watch. I heard alot about him and had to go see for myself what all the hoo-rah is about. I am beyond impressed and amazed. He gave me all my options and was very transparent. As long as he is running the show I will be a long-term tenant.

(Feedback) Hello, I recently moved out of my unit on 3/14/2021. I have been a loyal customer for over 2 years and have always paid my unit on time. Over the course of 2 years my rent had been raised 3 or 4 times which in my opinion is excessive. I did speak with the location manager when they raised it a second time and she told me that because I had been a great customer, she would see if they could work something out with my rate and would get back to me, which she never did. When I moved in they pro-rated my first month and I was told they would do the same when I moved out, now I'm being told there is no pro-rate when moving out. So I paid 250.00 for an entire month and only used the unit for 14 days. Honestly I am a bit disappointed and will probably never use Public storage again. Not great customer service for a large, highly regarded company.

Staff is always courteous. I have been a client for one year and haven't had any issues. Staff is always diligent when it comes to my needs and services provided.

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