Public Storage ReviewsReviews 1,391

I had a great experience with a young lady name Martha a couple of weeks ago. She was friendly, professional and patient with the questions I asked. Especially adding the app to my cell phone, truly appreciated this so much. Keep up the great work Martha!

Damien, polite, respectful, exceptional customer service, give him a rise! Hard to find great customer care these days! He is genuine and well deserving! Thank You so very much. Very Professional!

I rented four Public Storage units six months ago. I used the autopay for all four units. All was well until this month. Public Storage decided to change a security setting on their website (and didn't bother to let customers know until way too late). All of a sudden, my autopay was cancelled and I was told my bank was declining my payments. This was not the case. I literally spent six hours on four calls to "customer service." Every single time I was told it was "fixed" and my payments would be correctly debited. Every single time it was not "fixed." Finally, I went to the Public Storage location and was told, again, that it was "fixed." I was also charged $60 in "late fees" even though I was not the reason for the late payment. The very next day, I get a text from Public Storage saying my payments were due and I was going to be charged late fees because of it. My autopay was cancelled for the third time. Another 90-minute call later, I'm told it's "fixed" again. I sincerely doubt it. All I know is that I've lost $60 and I keep getting increasingly rude calls/texts/emails saying I'm not paying my bill. I can't get my items out of these units fast enough. I'm ready to pay over $1,000 to rent a moving truck just to get away from this terrible company.

They have upped the rent by almost 50$ in a year, if you miss the rent one time they lock you out and threaten to sell your unit! Please don't use this company find a better one, you won't regret it!

I wouldn't recommend renting space at Public Storage unless you are prepared to spend 47% more than the original price in 1 year's time. My 5 x 10 storage unit started at $66 then went up to $75 after 6 months then up to $97 at 1 year of renting space there.

This is a Countrywide issue as I have also rented space in another state with price increases every 6 month.

Suggest you go to a local company instead of Public Storage who DIS their loyal customers.

Renee was fantastic! She was helpful, knowledgeable, and super nice to deal with. She answered all of my questions and was extremely accommodating. I would absolutely recommend her and Public Storage to anyone!

I'm a happy returning customer from years ago. It's a pleasure to see that Ms. Tammy is still here with her warm welcoming spirit. Her customer service is one of the best that I've encountered in years. She is definitely one of the reasons I returned, plus the climate control units at are available. Ms. Tammy was very helpful with my check in process and gave me all the information I needed. She definitely deserves a raise!

Elina was good and she got my needs taken care of in a timely as we as friendly manner.
Her suggestions are on point and her demeanor is professional.
The Manager Dena is knowledgeable and professional as well.

Lorraine is great! Great customer service, conversation always smiling and makes my day! She makes it fast and without any complications youre taken care of!

Very clean and well maintained storage location. Melanie was a great and very customer service oriented
Will recommend to family and business partners.

Carina and Darlene provided excellent customer service. Both of them are very helpful and friendly. They answer all your questions. They know want they doing. They resolved all issues that arose with the storage process. This place looking good. It's very quiet, nice and clean. Darlene and Carina keep it very well maintained. Thank you both for your kindly help!

Property number *******. My experience with (Rene) was very welcoming upbeat and friendly. The facility was well kept up and secure. I would definitely recommend to use public storage to store all your valuables.

#*******-aurora CO. This gos out to Rita* She is very polite, was very helpful, easy to work with, super happy with all the extra info given on the unit itself, happy there is such a nice office person at this location look for to working with her this yr ;) Thank You****** Jill S***"""

This is the WORST storage company I've EVER had to deal with! Not only did they allow someone to run into my super small unit with a UHAUL but they were also so negligent that hundreds of dollars I spent on my granddaughter was wasted and REFUSED TO REIMBURSE me for my loss all because they were TOO LAZY TO COVER THE GAPING HOLE FOR 19 DAYS! In those 19 days we had snow and a week straight of rain! Now they refuse to reimburse me for a month that I wasn't even in the unit! PUBLIC STORAGE IS A PATHETIC EXCUSE FOR A BUSINESS!

#******* was a great help to me... Aaron Caldwell she did everything she could to make sure I had a storage unit!

Yesterday I was privileged to be assisted by Bran at the Ukee Street Public Storage. She was outstanding and extremely helpful beyond expectation! How I wish I could encounter more individuals like Bran. She is certainly an exceptional individual and I am forever grateful as she is without doubt a most valuable employee of Public Storage. Thank you, Bran!