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Publicrecordsdata.us Reviews Summary
Publicrecordsdata.us has a rating of 4.7 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Publicrecordsdata.us most frequently mention customer service, live chat and credit card. Publicrecordsdata.us ranks 1st among Database sites.
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I was searching to find if an address is in a flood plain on public records. I was not expecting to have to pay for public access records. I would rather see an "opt in" option rather than an automatic subscription. I was able to cancel my subscription without any issue and it didn't take long for the transaction. I'm not sure if I will use this site again, but if the option to join a subscription was made instead of automatic, then I might be interested in using these services again.
With a single line of explanation my account was reimbursed and closed. Exactly what I wanted and no BS about it. Wish most other online help was like this.
Worked with Margaret through the support / chat function. She processed my request quickly and timely. Thanks!
I had the best experience with Anthony. He handled everything quickly and was friendly.
So helpful and pleasant I'm so happy with the results
I accidentally chose a package I didn't want and Margret was super fast about answering my questions and giving me my refund.
I was charged three separate fees for this website. The charges were not clearly explained at the beginning, which caused some confusion. However, Ronald from customer service was very understanding, helped me close my account, and offered a refund.
I truly appreciate Ronald taking the time to review my account and provide an immediate resolution.
... the pop ups that you proceed through when checking out were made very clear that they were additional features and in no way a hidden cost.
My experience after with the customer rep Amanda on live chat was fantastic and resolved the issue without any delay.
I did know that the site was an ongoing charge. I got on line and received a text telling me that my account was closed and I would get a refund. It couldn't be better customer service. Thanks again
I was charged $20 when I thought I wasnt supposed to been and they reversed the charge.
Requested refund because it looked like they had the report i needed but they didnt. So I reached out and they said they issued a refund. It said in 3 days, I'll update if it goes through. Customer service was amazingly quick and helpful.
Hello William,
If there is anything else we can assist you with regarding your account, please reach out to our team at [email protected] at your earliest convenience. We are always here to help.
The Support Team
This site charged me immediately $30. $1, $18, $15, $7 and $15! This information is FREE to the public of you know where to go. Nothing worse than getting tricked thinking I was on my county's website and then getting slammed with a bunch of fees for incorrect information. Once I caught on to what was going on, I called the County's number and they gave me the correct information for FREE! This is a SCAM and they are selling your information back to you and others. Acting more like a bad background check. I had to contact them to cancel the membership they automatically enrolled me in. So everytime you do a search on their site. They will charge at least $15!
Hello Eva,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Did not end up needing the info. Contacted live chat to cancel the transaction. They were quick to cancel and assure me funds would be returned to my bank account.
I was charged $38 without my consent. Refund was issued immediately.
I contacted them and within seconds they assisted me with no issues. Greatly appreciated it!
The experience using Public Records was quick and painless. Most of my mother's family had passed away and we were trying to locate any possible relatives. Ronald's support was very helpful and much appreciated. Would use them again to search for deceased extended family members.
I messaged due to an extra charge and it was resolved in less than 5 minutes!
I used this service and then needed to close the account. It was very easy to do.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ben,
If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team