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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Taking the test and being checked in to take the test was a great overall experience.
In all the email I received prior to taking the test, I did get information about the address of the PSI center. Once I arrived at the building, I realized none of the emails I had received gave me the exact location(Floor or room number.) There was no one in the front lobby or anything posted as to where exactly the test was being offered. I had to ask people walking into elevator if they knew where PSI testing was taking place and that is how I found the testing center.
Would recommend inputting floor number and room number where test is taking place in building.
The experience was quick and easy and signing up was a breeze.
Great customer service, they are so helpful and responsible about customers satisfaction
I expected don't pay for delivery, the book price is not cheap, so better if i didn't have to
I'm grateful to see all the books available, but I haven't scheduled the exam and it's unclear how this works.
Ordered 3 pack practice exams for p&c only received 2 tests, also test b has an annuity life insurance questions on the p&c test
Thank you for reaching out and bringing this to our attention. We apologize for the issues you're experiencing with your practice exams. We did attempt to contact you in response to your issue on Dec. 7,2024.
For assistance with the missing test and the life insurance questions appearing on the P&C exam, please contact our support team directly at [email protected]. They will be able to help resolve these issues and ensure you have access to the correct materials.
We appreciate your understanding and are here to support you in your preparation.
Quicky to purchase and the process is straight forward and very interesing. Good anfd more information to learn
Hello, This is the second time I am attempting to take a practice VTNE exam before my exam date in one week. The code provided was still invalid (after completing all recommended steps) and I needed to purchase an exam for a second time. I was hoping for reimbursement as I have now had to purchase 2 exams due to invalid access codes. I have a screenshot showing the invalid code.
Thank you
Thank you for reaching out and letting us know about the issue you're experiencing with the access code. We're sorry for the inconvenience you’ve encountered, especially with your exam date approaching. We did attempt to contact you in response to your issue on Nov. 27,2024.
For assistance with the invalid code and your request for reimbursement, please get in touch with our support team directly at 866-589-3088 or email [email protected]. They will be able to review the details of your case and help resolve this issue as quickly as possible.
We appreciate your patience and are here to support you through the process.
Voucher code provided was not valid therefore I had to purchase a practice exam again.
I have been studying for months on prepagent and some practice tests here and have failed twice now. Not sure if the information I'm studying is correct
Thank you for reaching out and sharing your experience. We understand how frustrating it can be to study hard and not see the results you’re hoping for. It sounds like you’ve been putting in a lot of effort, and it’s important to make sure you’re using the right resources. We did attempt to contact you in response to your issue on Dec. 7,2024.
For assistance with any questions you have about your study materials or to clarify any doubts, please contact our support team at 866-589-3088 or via email at [email protected]. They can help ensure you're on the right track and offer guidance on your next steps.
We’re here to support you, and we wish you the best in your continued preparation.
I HAD A LITTLE TROUBLE BUT OVERALL GOOD. HAD TO REVIEW EMAIL AND FOLLOW THROUGH CAREFULLY TO BE ABLE TO SUBMIT REQUEST.
The site would not accept my password, nor would it send me a recovery email. I know that email is correct because I used it 2 days ago.
So far so good, I don't agree with paying for practice test but we will see what happens next.
Thank you for your feedback! We’re glad to hear things are going well so far, and we understand your concerns about the practice test fee. We did attempt to contact you in response to your issue on Dec. 7,2024.
For any assistance, please feel free to contact us at 866-589-3088 or email [email protected].
We appreciate your patience and will be here to support you as you continue through the process.
I am a little unsure, but everything seems to be going good so far.
Good great it's really too early to judge but so far I think it's been good
Pretty good. I was able to locate the number. I'll see how the study guide materials and tests check out.
Easy checkout and heard its useful materials. Hope it helps pass the exam.
Easy to purchase! Great information on the website to pick the right package.
The website is not that clear to navigate and so simply googling the site does not help me at all and I have to search in email to find specific links, it is inconvenient
The National test was nothing like the practice. The wording and stem information from each question was different.
Thank you for your feedback. We're sorry to hear that you felt the practice test was different from the real exam. We did attempt to contact you in response to your issue on Dec. 6,2024.
For any support or clarification regarding the practice tests, please feel free to reach out to us at [email protected]. They'll be able to assist you further.
We appreciate your patience and understanding!
Did not receive links for practice exams, i called for assistance and they could not assist me. Told me to send an email that would take 24-48hr response. I take my actual exam in less than 24 hrs
Thank you for reaching out, and we understand the urgency of your situation with the exam approaching. We did attempt to contact you in response to your issue on Dec. 6,2024.
For support with the NBRC self-assessment exam (SAE), please call (913) 895-4828 directly. They will be able to assist you with access to your practice exams.
We understand how important this is.
I was not able to access my practice exam after purchasing..
Thank you for reaching out. We did attempt to contact you in response to your issue on Dec. 6,2024.
We're sorry to hear you're having trouble accessing your practice exam. For immediate assistance, please contact our support team at 866-589-3088 or email [email protected].
They will be able to help resolve the issue and get you access to your exam.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
To process a return and reimbursement for your MA Cosmetology Exam Voucher, please contact PSI directly at [email protected]. They will be able to assist you with the return process.
Regarding the Cosmetology Theory Test Prep Study Pack, for any questions or concerns about the study material, please reach out to PSI's support team at [email protected]. They can provide guidance on whether the material aligns with your study needs.
Should you have any further questions or need additional assistance, please don't hesitate to get in touch. Good luck with your exam preparation!