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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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Only thing I don't like that you have to make an account to access some things. But you guys offer a lot, I'm interested in possibly taking test for instructor. Thank you 🙏🏽
Scheduled the main exam -easy online access and smooth checkout -Great for after work convenience. Silly to require 50 characters just to make me fill in more and more. My oiunts were clear and plenty but instead I had to keep typing.
Good very good great and very helpful easy to use i use before too
Please help! Need to get this document so my friend can start his new job!
I have not actually used the pretest, but it was easy to buy. I have used this testing site before for their pretests, but only the partial length ones, but my test is coming up, so I decided to get a full one. So far the site is good but a little hard to navigate at times,
Took a little while to find the prep test. Layout not super intuitive.
I bought this practice test package when scheduling my exam and never received instruction on how to redeem it. When trying to log in to the practice test platform it said I had no purchase of the practice test and I had to make a second purchase to ensure I could take the practice test in time
I took a proctored test for a real estate license. 235 questions and it disconnected after I completed 175 questions and couldn't get me back online. The proctor also wanted to check my bathroom and what's behind my broken monitor. It's very invasive and a huge waste of time. DON'T DO IT
I don't know I just started using it too soon to tell and forcing me to do this when I haven't used it yet is a bit too much...
I bought all 3 practice exams, and I am so happy I did! The questions were semi-worded differently than other practice exams such as those found on Vet Tech Prep and Prendergast practice tests. These PSI practice test prepared me in regards to how the actual test was written, and how the test was actually formatted on the day of my actual VTNE! Highly recommend buying these practice exams prior to your VTNE!
Easy to use. Voucher code from AAVSB worked well. Looking forward to doing the practice test
I wish that there was a coupon code readily available for first time users reaching out for practice exams. That is my only comment. Looking forward to success through the program, thank you.
Cost an arm and a leg. Its too expensive for people tryna to jumpstart their careers. This better help
Overall, it is a perfectly ok experience; however, it is really confusing when requesting a transcript be sent to an institution if you are requesting the mailing address for admissions or the main campus address for that institution.
Muy buena te explica la preguntas y respuestas y si unas respuesta esta mal te dice por que y te da la oportunidada de correjir
Havent pened my test yet so i dont know what other hoops to jump through or downloads that may be required so its like tipping before i get my food only to get it late and cold.
Easy to use
I think it cost to much but I needed it so no choice but to pay. Other than that, the website was easy to use and phone friendly.
While testing in Grand Rapids - my system froze for several minutes and jumped to a different section of my exam. This created testing stress because it appeared answers were altered.
I also called to reschedule my exam and the phone team did not schedule me for the first available time.
Awful! Indian support staff you cannot understand. The process is not clear up front, and no one to speak with. The website does not work intuitively, just stops with no one to assist!
People were sooooo nice and I got everything done fast except for the part I had to wait so long for my license to process and it was kinda annoying so that could have been better
The overall test taking experience was good, proctors were nice and environment was fine but once I finished it took over 20 minutes of waiting to get my license.
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks


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