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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to locate and determine best material to purchase
Your websites are confusing. Not laid out well. Why is the bookstore separate from the exam site where my account exists?
My experience has been good very easy to navigate throughout the app
Bought the wrong Test Prep and could not be refunded because I opened it (never even answered a question).
Thank you for reaching out and we did attempt to contact you in response to your issue on Dec. 14,2024.
For further assistance regarding your Test Prep purchase, please contact our support team at [email protected].
They’ll be able to help with your inquiry and provide guidance on your situation.
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I ordered it next day air. I'll leave feed back after it actually ships.
Thank you for reaching out!
For assistance with your order, please contact our support team at [email protected].
Let us know if you need anything else!
I highly recommend psi the staff was great and the test is well put together
They were having technical difficulties at the time with given out voucher codes at checkout but called and then had to email them and within 12hrs had it resolved and I took my practice test the next day. Very happy with my experience!
My access code for my practice didn't come until days after my actual test was take
Thank you for reaching out and sharing your experience. We understand the frustration of not receiving your practice exam access code promptly. We did attempt to contact you in response to your issue on Dec. 13,2024.
For issues related to the NBRC Self-Assessment Exam (SAE), including delayed access codes, I recommend contacting their dedicated support team at (913) 895-4828. They should be able to assist you more effectively and provide a resolution.
We apologize for the inconvenience you've faced and appreciate your patience while working through this issue.
This is the second account I had to setup. When I called your customer service number at 7:30 am EST the VM said your hours were 6:30am - 6pm - so I had to call back.
Thank you I love the upgrades on the website & fast web search and password remember sync! Awesome & easy to pay for! I love PSI for study tests
I like how i am properly able to study without being overwhelmed about the thought of not having enough study materials. I now know what my weak areas are and what to focus on as test day approaches.
Thank you for sharing your feedback! We're glad to hear that the study materials have been helpful and that you now have a clearer idea of what to focus on as test day approaches. We did attempt to contact you in response to your issue on December 12,2024.
For assistance with the practice exam code or any other technical issues, please reach out to the support team directly at 866-589-3088 or via email at [email protected]. They should be able to help you resolve the issue promptly.
Best of luck with your continued studies, and feel free to reach out if you need further assistance!
Great. I did not know that PSI issues exam preparation book for master plumber.
I got a code for a practice exam when I paid to take my test but it didn't work and nobody emailed me back about it after I contacted them. My test is very soon and I don't have time to wait.
Thank you for reaching out. We're sorry to hear that you've encountered issues with the practice exam code and have not received a response yet.
To resolve this as quickly as possible, please contact the support team directly at 866-589-3088 or email them at [email protected]. They will be able to assist you promptly.
Always helpful and user friendly. Easy to find answers to questions and navigate around!
I was sent the incorrect test. I ordered a NJ State Real Estate Salesperson 3 practice test bundle, but received a test for Insurance agents. Please refund me $53
Thank you for reaching out. We understand you're experiencing trouble logging in, and We're happy to assist. We did attempt to contact you in response to your issue on Dec. 12,2024.
If you need assistance with your account, please contact our support team directly at [email protected]. They’ll be able to assist you in troubleshooting the log in issue and ensure everything works smoothly for your test purchase.
If there's anything else you need, please don’t hesitate to let us know. We're here to help!
I'm having trouble logging in, but apparently I don't need to log in to purchase an online test.
Thanks hope this works its been a long time i been waiting Thanks
Seems good looking forward to the study material and taking my test.
Easy platform to use and quick, access to options. Thank you for the opportunity for a practice test.
Very easy website you navigate.Very easy website you navigate.Very easy website you navigate.Very easy website you navigate.Very easy website you navigate.Don't be greedy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We're sorry to hear that you’ve found the website confusing. We understand how it can be frustrating when things aren’t laid out as expected and we did attempt to contact you in response to your issue on December 14,2024.
For further assistance with your account or any questions you have about the website, please reach out to our support team at [email protected]. They’ll be able to help clarify any issues you’re experiencing.
We appreciate your patience and input as we work to improve our user experience.