PSI ExamsReviews 10,547

I had my exam scheduled on Dec 4th for the online exam, but the proctor didn't even show up, called at least 5 times on that day and checked that everything worked on my end but after 3 hours of waiting for the proctor, I ended up with the customer support team to reschedule my exam. They told me to wait 3-5 days, and I waited more than 10 days and called almost everyday asking for an update, but they never emailed me or contacted me at all. On Dec 15th, I went to the website and saw there is finally a botton to reschedule my exam and I rescheduled it for today Dec 18th. However right before the exam time I went to launch the exam and found out that my account is blocked! Very useless customer support, always telling me to wait and saying that my issue is beyond their scope, so ridiculous that I spent 3 more hours again on the phone just to talk with one of the supervisors. And now I have to wait again for them to unblock my account and take the exam. If I could take my exam from other websites or locations I would definitely do that. Please avoid taking exams from PSI, their customer support and whole system is a complete joke.

They sent an email before the exam with steps for log in. I logged in 15 minutes before my exam time, following the email steps, which said "You will be prompted to download the secure browser once you log in." The prompt never appeared. After switching browsers, computers, etc., I realized the problem was on their end. I called customer service and sat on hold for 2 hours. I emailed them too, no response. I finally got to speak with someone after 2 hours of hold time-I was first told I could take the exam tonight, then I was told that I couldn't because the link to the secure browser came in an email that probably went to spam (WTF?!). I looked through my spam for the past 3 months and verified that no link was ever sent. Then I was told that my University should have sent it to me. I guess I was supposed to be a mind reader that their directions in the email they sent are incorrect, and I ALSO should have known how to find their company specific browser, outside of the confirmation email. Now I am unable to reschedule it, and they have it marked in their system that I let the time lapse and started late, which couldn't be further from the truth. They wouldn't fix it in their system either. Stay away from this place! Or if you have to use them, log in at least 3 hours prior to the start time so you can sit on hold with customer service. Literally the most nerve racking experience after you've been preparing for an exam for weeks and you're nervous as hell already.

Tried to reschedule an exam within 24 hours of the original date due to very inclement weather and poor driving conditions. Consistent with other reviews, very long wait times, poor customer service, no resolution to original issue (despite promises of such), etc. I tried calling twice, emailing (as instructed while on hold), and never received any response. No response whatsoever. I ended up have to register for the exam again because this is the only company that offers the exam I needed for the license in my state. I even filed a compliant with the BBB. Their response was, "We will reach out to the testing candidate". I'm Still waiting on that call.

Simply the system refuse to accept payments. I've tried with two different credit cards (prepaid and not), also my colleagues. We have received only generic errors and the customer service reply always asking to try other cards without any additional information about errors. It is a 1 star only because i can't send a 0 star review. Worst exam portal site ever. I think also a customized Moodle could be better.
I hope Adobe change this $#*! soon!

Last thing, if I will ever be able to schedule and pay for the exam sure i'm going to attempt to a fisical test location instead of remote exam. I don't want any other problem with these ridiculous systems.

I am writing this review while on hold to reach customer service. My exam was at 1pm and I logged on at 12:30pm as I was asked. It is now 2:48pm.
As to relaunch every time I got error message. The chat is a joke they wasted a ton of my time it's nerve racking to have to take an exam an have these difficulties. Chatted with three different reps and told to relaunch. While I attempted I called CS as a back but during the room scan and speak scan I hung because I feared being terminated because all of the pre warning given To only find that I'm asked to relaunch again. Im literally chasing nut tail here.
It's now 2:54 and still no help from 12:30pm
They should not collect money till the test is done. If they are concerned about payment don't release results till payment. This would forced them to do there job

I scheduled for MI Life Producer. The online PSI exam is a scam. I scheduled the exam 2 times. 1st time there was some technical difficulty, the customer support guy tried for 2 hours and I could not write the exam. Again rescheduled for another day, this time the proctor was not available for 2 hours. I was just waiting for the proctor to be available. This time I wanted to reschedule to write the exam in person. But the support person says that I have to wait for 7 business day to reschedule. This is the worst exam portal I have experienced and worst customer service. If they are taking money for a online exam at particular time. How can they cannot arrange for a proctor? I waited for 2.30 hrs in the night for 1 st time. And 2nd time also waited for 2.30 hrs for proctor. Worst exam portal... I wish could give 0 stars

PSI has made a business off of exams. As a business they only care about one thing. Money. Instructors for the Indiana real estate exam are having an extremely hard time to prepare their students for the exam. They go through the entire book and even give you a certificate that says you're prepared for the test. When you go take the test you'll find that the test is mostly situational & subjective questions. They make the test very difficult so you will be forced to take it many times and pay them $50 each time. They are a business. Their goal is not to pass students, it is to make money.

When registering, a large all caps, bold, red text with exclamation points told me it's important to call customer service. I called and they had no idea why I should be calling and I didn't either. The rep offered to register for me and I said sure. A painstaking several minutes of spelling out my name, address, email, etc. I noticed a small button at the bottom where I could keep registering. I clicked the button to continue registering and politely stopped the representative who should have informed me of this option.

After paying (of course it's after paying), I was on the screen to select a testing site. The page is completely broken. It threw an error message to select a site where there were no sites to select! Hitting the button after entering my zip code doesn't seem to do anything.

I can not understand how a company can run such a disorganized unprofessional operation. I took an exam a couple months back I had to take it three times because the first two times the software crashed on me in the middle of the exam. A few months has gone by now I have to take another exam they were the only ones in my stare offering it, unfortunately. I waited for hours for my online proctor to enter my exam on two separate occasions no one showed up. I was not able to get licensed because no proctor would even log in to the scheduled exam time. I can not believe this is an operation.

The proctor for my exam failed to show after an hour. I have been on hold with customer support (phone and email) for over an hour. I was scheduled to take a state exam on 12/4/2020 at 2:00PM. I launched the website's secure browser to take the exam and was told that identity verication could take up to fifteen minutes. After 20 I relaunched the browser and repeated the process at 45 minutes. After an hour I was still unable to take my test, and called customer service. I have been on hold for over an hour and a half. While I waited for customer support and a proctor, my supervisor contacted their online support team. She was told there was one person ahead in the queue. This took an hour as well with no response. I called again and was eventually told by customer support that it must have been a technical issue, as their proctors were most likely not at fault. An hour later, and after incredibly rude service, the issue is still not resolved. An absolutely horrible experience.

PSI Exams Online has the worst customer service! I was on the phone with a PSI technician on 22 Nov 2020 for a total of 2 hours due to technical difficulties. My network connectivity was great but PSI was unable to launch ISACA examination. After all that, PSI launched my examination but I only got to the 4th question. During my journey to the 4th question, the examination froze multiple items. I informed the proctor I will call PSI to reschedule. Since 22 Nov 2020, I've been calling PSI to reschedule my examination will no such luck. I always get the same response, "I will elevate your case to the rescheduling department". I requested to be c/c'd on the email and they don't even do that. Requested for a supervisor and all the forward calls got disconnected. I received my FAILED notification from ISACA today for a test I've never taken. I reached out to ISACA and we are discussing the issue. Luckily, ISACA is addressing the issue with PSI. More to follow hopefully...

I hate to say this, but I have to, in order to save other's valuable time and money as well as psychological readiness to take any exam. This company "PSI" has the worst customer service and respect to exam takers. I scheduled for an exam and checked in for a proctor to launch my exam with no technical problem, but no proctor showed up and no response to emails, instead they later told me that I was marked absent. All my arrangements to take the exam from home went useless, had to pay for childcare for no reason. Finally, I decided to get it refunded as rescheduling again wasn't a good idea either when I spoke with my friends one of them had to the same experience twice then finally got his money back in 15 days. I was on hold on and off on their helpline however three of their representatives just hung up the phone without resolving the issue. I was over the phone with them for 127 minutes altogether. So sad, final I decided to take it with Pearson and was successfully and amazingly excellent service.
Stay away from PSI. Go to PEARSON.