PSI ExamsReviews 10,523

They are not even worth one star! I have called so many times regarding my NJRE sales broker combo test. They switched website months prior without notifying me. All my records and previous test information is all gone. I dont have access to anything. Everytime i call they tell me to wait 24 hrs or just reschedle my exam. Im sorry how is that helping the situation? Im not sure who is paying these people but they need to be notified that they cant do their job and should all be fired. No one even listens to what i say and are constantly talking over me. "Oh it must be your mac" I explain i have tried three different types of computers and nothing is working. Completely worthless. They are just trying to take money to keep the business going. I was transferred from customer service to tech support to another department. Each person saying they dont know why i was transferred to them. The whole thing is an absolute joke.

Incompetent staff, unbearable wait times, dysfunctional online system, and disrespectful staff makes up approximately 5 hours of my time from the past 3 days. Called to schedule exam staff named "Ace"made mistake and registered me for wrong exam ok no problem i call to fix this with new staffer "mike" who assures me he will call me back next day. I never received a call. I call back to fix problem myself with new staffer (my third one) "theresa" who proceeds to reschedule me for correct exam however makes mistakes on date and time of exam. 4th member when pulling up my account hangs up on me after I waited 45 minutes to connect. I wish i had his name that arrogant jerk. Long story *******@PSI is a JOKE. Terrible customer service! Horrible system! Stupid Stupid Stupid Stupid Stupid Stupid if you can avoid please do!

I cant believe they actually recommend people take test through this company. I waited over an hour for my test to start (after I have taken three test for through this company before), and they told me it was my computers fault. Also, I have to make a new password every time to log in. Now I have to re-schedule my test for the second time and I doubt they give me my money back. Also, many of us dont have another option due to the pandemic to take it in person. Why is this company still around?

I scheduled to have my update course to renew my UAS license. Drove 2 hours to the testing facility after receiving emails reminding me that I had to be on time every day for the past 3 days. Get to the facility and receive an email letting me know that the time has been cancelled. The email arrived 20 minutes before the scheduled test time. I sent a complaint email to the email from which the cancellation came, and this is the response.

Audry M. (PAN)

Oct 29,2020, 15:55 EDT
You will need to access your account to reschedule your exam.

Thank you,

Audry M.
PSI Services, Talent Measurement
******* N Meridian, Suite 200
Carmel, IN 46*******378
www.psionline.com

NO S**$. Of course I must reschedule the exam. But I will surely look to schedule it with any other company.

Not convinced that there records kept of customer issues. I have called many times over the past ten days trying to resolve a payment failure issue (there is nothing wrong with my card or bank account).

I have been told I will received an email, and when nothing has come, have been told that info was wrong. Then been told to email, but am just fobbed off. Each time there has been no record of my previous calls etc. I'm continually told that someone will call or email but no-one ever does.

To follow my correspondence with microsoft
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_schedpsi/payment-failure-repeated-for-psi-covid-with-lack/b627a70d-a639-4ae5-baa6-ee82dd*******?messageId=205ff2aa-1b61-4fa6-bd2d-89f7a14aba92

Clearly as seen in all comments, this company is just as bad as stated. I have been trying to make contact with support for 2 weeks. I was told I would receive a call back within 2 hours around the 10th time I called - finally got through - then lied too. No call back - nothing. It is literally the most brain dead move for the South Carolina Real Estate commission to link up with this company - as well as any other uneducated human that decides to use this company. They are clearly getting some kind of kick back off of this terrible monopoly. I would rather go to the DMV 70 times because as least they respond to you at the dmv.

Waiting for a email response or chatting online with someone will get you nowhere. I just needed to cancel a purchase I made for the wrong exam and I've been trying to get someone to help me for over two weeks now. Calls will be met with "extended wait times" and chat well I don't know if I'm talking to a person or a computer. I keep getting asked the same questions over and over again. Very disappointed and I wish there was somewhere else to take a test.

I have been trying to take my NJ life insurance exam for over a month now. I am 34 weeks pregnant and had to reschedule due to a hospital visit and was told to email to reschedule without having to repay. This took 2 weeks to achieve. Then I thought I'd buy the practice test which I paid for to only find out it is not compatible with my Mac. No refund. Finally got to retake my test AND WAS GIVEN THE WRONG EXAM! When I asked half way through the exam what I was taking I was told the title of the wrong exam. To reschedule I must email and was told I could reschedule for the next day. It is 4 days later. No email back after several attempts. Now on hold AGAIN after being hung up with multiple times to try and retake this exam. I have never dealt with something like this in my life. The fact that this bussiness is still up amd running and companies are using it for testing is SHOCKING!

I need to retake my real estate exam, and have done everything as I was directed to do both by the Board and PSI. After nearly 3 weeks, I still have not been able to get a hold of a human being to tell me what the status is regarding whether they have received my paperwork via the mail, and when I will be able to schedule my test. I have tried calling(YEAH RIGHT no one answers) repeatedly, emailing daily(another hilarious joke with their will respond within 24 hours). I have contacted my state Board in hopes that they can help me get this taken care of. I suggest everyone with this issue(and I see it is A LOT) do the same and contact whatever department you need to for your state to get it taken care of. If each State/Department/Business that utilizes PSI for testing are smart, they will find another agency and dump PSI. They are useless.

I attempted to take an assessment test. 15 minutes into the test, the PSI Instructor stops me. He notifies me of a malfunction on his end and my test was marked as completed! He gave customer care phone number to call. Customer care was extremely rude and inexperienced. Says she can not help me and has no phone or email for me to contact for help. Now I am at a dead end and no way to re-schedule my test. Thanks for ruining my future job prospect with this agency. I am quite sure they got paid for the test as well. Why is this company still trusted to handle administering EXAMS?