PSI ExamsReviews 11,122

I wanted to share my experience with you regarding the CKAD and Prometheus certifications offered by the Linux Foundation. As someone who is passionate about open-source software and the Linux community, I was excited to take these exams and earn these valuable certifications. However, my experience was anything but positive. I am tagging Linux Foundation in this post as I believe they need to be aware of the ongoing issues with their testing platform.

During the CKAD exam, I encountered an awful verification process. The PSI Secure browser kept showing "Connection failed error," which caused me a lot of frustration and wasted time. Despite my best efforts, I could not avoid these errors and had to endure a stressful experience throughout the exam.

The issues persisted during the Prometheus certification exam as well. In the check-in process, the PSI Secure browser showed an error stating "Connection failed." The verification process was also terrible, and once I started the exam, the PSI browser continued to crash. This led to a lot of wasted time and effort, as I tried more than five times to pass the verification process and continue the exam, to no avail.

During the exam, the PSI browser closed and crashed repeatedly, providing me with different errors. I tried different internet providers, including a 300Mb Optical internet connection and 5G, but the issues persisted. I created tickets in PSI and the Linux Foundation, but unfortunately, I did not receive any answers to my queries.

Overall, my experience with the Linux Foundation's certification process was terrible, and I hope that they take note of my experience and work to improve the certification process. Еspecially considering that PSI is no longer an exam provider in AWS (https://aws.amazon.com/blogs/training-and-certification/changes-to-aws-certification-exam-delivery/). I would love to see the certification process become more user-friendly, reliable, and efficient, enabling more people to take advantage of these valuable certifications.

These people don't care at all. Hours waiting on the phone, just to be hung up on. Multiple transfers. Never can get anyone who knows anything about their job. God forbid you ask to talk to a supervisor, instant end of call. I really hate these people. I'd advise finding a different profession if you have to deal with these people, concerning tests. You pass Ave then they'll act like you don't exist, because they some how lost your information.

Yo presente mi examen muchas veces y no pude pasar mi examen, las preguntas las cambian a su modo no son exaxta y confunden mucho yo me considero que pase mi examen, pero aqui todo es el dinero he pagado mucho para tomar este examen y no lo paso por una o otra razon. No debe ser asi deben de cambiar sus preguntas como debe ser sin tantos cambios al pronunciamiento. La verdad de tanto estudiar para solo darles a ellos tanto dinero es una gran frustracion.

I would've preferred the practice test to have the same amount of questions as the real test. This would make the practice more realistic.

I am extremely disappointed in PSI about my test score report. After passing the Indiana Real Estate Broker's Exam on January 21,2023, I have waited 16 days and I haven't received my score report. I have spoken with not a few CS representatives and they did nothing. A particular CS rep said she will make an order for the score report of both State and National parts of the exam because I have not received any of the two and that I will get it in the email on Thursday Jan 26,2023 but it never came. On January 31,2023, Ruth Edwardson who is supposed to be a supervisor of score report unit cannot tell me when I will get my Score Sheet after eleven days of waiting. She told me very coldly that there is nothing she can do. Every CS representative I spoke with all verified my email address, telephone number, candidate ID number, date that I sat for the exam, etc every time I called but they did nothing. And because I don't have the result score sheet, I cannot apply for my brokers' License and thereby losing deals. This is really very sad and simply means PSI is unreliable. Stay away from PSI. They are completely useless.

The exam I was not able to launch due to some tec issues, they said they wanted to look into it for 5 days and get back to me so I could my money back, I couldnt waited that long so just reschedule for another day. The second exam I was able to get in there, someone was checking my ID, desk, wall, celling, floor, phone, hands for more than one hour because they couldnt capture a clear picture, I had to show my ID for 7 times for the camera. I lost patient and finished it, simply wanted to take the exam on the site. I called customer service with 2 ticket numbers, after waiting on the line over 2 hours, 3 attempts, there was this rude lady telling me you not gonna get your money back. When I asked speak to someone else, she said ok then hung up on me.
DO NOT USE THEM!
Dont know how they still in this business.

This is the second time I've had problems with you guys. The customer service is absolute dog $#*!, not one single person that speaks proper English. They are no help. You guys told me I was not allowed to take my test yesterday because my room was too dark (not my fault) and now yall won't reschedule it. If I do NOT get my money back, I WILL get the law involved and I will have you guys SHUT DOWN. I have had enough. I promise, the LAW will be involved.

These people have to scam me and not explain why they got into my credit card. Now they won't give me my Hiset test that already passes till I give up $3,000 to these people. I am a single parent on a fixed income. I have never used the store. So beware of these racial people!They are very hateful

Absolutely horrible, Absolutely frustrating, after taking the test back in November "reading exam" I still haven't received my results. I contacted PSI/Hiset multiple times about this situation. There customer support line is an absolute waste of time. Long holds with no help SAME AWNSER let me escalate the problem I have escalated this on going issue multiple times with no reply, after just under 3 months hoping to have these results I truly believe this is a scam. After talking to someone today they said this is an on going issue she said it like it was supposed to make me feel better. I believe they send your calls to a 3rd party an they can absolutely care less about your situation. Save yourself the frustration an further yourself with another testgiver

The proctors for the exams are in no way helpful. After completing most of my exam, I was disconnected from the application. When I was back up and running, the proctor would not let me continue with my exam because "I wasn't the same person, and I needed to be in a different area", as I had not moved spots or changed my appearance in any way. It took me from 10AM-4PM to finally submit my test that was only supposed to take 2 hours AT MOST.