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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Pretty smooth process so far. Thanks for sending the book to us so fast@
Good experience, however I needed more materials for the test.
Not easy to purchase product, to many error message from your system.
CUSTOMER SERVICE SUCKS. 4TH TIME PAYING FOR TRAINING MATERIAL & ONLY WORKED THE FIRST TIME. HOPEFULLY IT WORKS THIS TIME. STILL WAITING FOR CUSTOMER SERVICE TO CALL BACK WITH THEIR ESCALATED DEPARTMENT FINDINGS
3RD TIME PAYING FOR THE TEST. FIRST TIME COMPUTER PASSED ITS ONLINE IT TEST. CAME TIME TO TAKE THE TEST COMPUTER WOULDN'T WORK. PSI CANCELLED MY TEST NO REFUND. SECOND TIME I BOUGHT A NEW MACBOOK AND UPGRADED MY WIFI AT HOME. TEST TIME CAME - COMPUTER FAILED AGAIN. CUSTOMER SERVICE SUCKED AGAIN. HAD MY DAUGHTER FIX ISSUE. TOOK THE TEST WITH THE ADDED FRUSTRATION UN FORTUNATELY FAILED THE TEST...
MAKE MATTERS WORSE WHEN CUSTOMER SERVICE MIRRORED MY MAC THEY FORCE QUIT EVERYTHING AND WEAKENED MY SECURITY. TOOK APPLE TWO HOURS TO REPAIR AND REVERSE DAMAGE OVER THE PHONE.
STILL WAITING TO HEAR FROM THE ESCALATED DEPARTMENT FOR A REFUND ON MY FIRST TEST.
HERE WE GO TONIGHT MY 3RD TRY. HOPEFULLY EVERYTHING PSI GOES WELL.
Hi Abraham, we have sent you a message last July 24,2023. However, we have not received a response.
We are sorry to hear about the frustrating experiences you have had while attempting to take the test and the challenges you faced with our customer service. Your feedback is important to us, and we want to address your concerns promptly.
To better assist you and resolve these issues, we kindly request that you provide us with the following information via email at [email protected]:
Your full name:
Exam confirmation number (if available):
A detailed description of the problems you encountered during each attempt to take the test, including issues with customer service.
Any relevant details about the refund request for your first test attempt.
Once we receive this information, our support team will thoroughly investigate the matter to understand the root causes of the issues you faced and work towards finding a resolution.
We apologize for any inconvenience this has caused, and we genuinely appreciate your patience as we work to improve our services and address your concerns.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you and address your concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and ensuring a smooth experience with your next test attempt.
Because I can't get the study on online last time.
Hi Feng, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your recent order with PSI Online Store. We apologize for any inconvenience you experienced while accessing your study materials online.
After you've successfully placed your order, you should receive a second email from our PSI Online Store Support team. This email will contain your GMetrix access code and detailed instructions on how to access your practice test. If you encounter any issues or have difficulties accessing the study materials, we recommend reaching out to our dedicated support team at [email protected] for immediate assistance.
Our support team is available to help you resolve any technical or access-related problems you may encounter. They will work diligently to ensure you have a seamless and successful study experience.
If you encounter any further challenges or require additional assistance, please do not hesitate to contact us. We are committed to providing exceptional customer support and helping you succeed in your exam preparation.
The website is clunky to use. Not particularly intuitive or user friendly
Hi Tammy, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for providing feedback on your experience with our website. We apologize for any difficulties you encountered while navigating and using our platform.
We take user feedback seriously and strive to improve the user experience for all our customers. Your insights are valuable to us in identifying areas where we can enhance the website's usability.
Our team is actively working on improvements to make the website more intuitive and user-friendly. If you have any specific suggestions or encounter any issues that you believe need attention, please don't hesitate to reach out to us at [email protected]. Your input will help us tailor our platform to better meet your needs.
Once again, we appreciate your feedback and thank you for bringing this to our attention. We are committed to providing a more seamless and enjoyable experience for all our users.
If there's anything else we can assist you with, please feel free to let us know.
Getting signed on and navigation is very cumbersome.
Hi Erva, we have sent you a message last July 26,2023. However, we haven't received a response.
Thank you for sharing your feedback with us regarding your experience on our platform. We apologize for any inconvenience you faced while trying to sign on and navigate through our website.
We understand the importance of a smooth and user-friendly experience, and we are committed to improving our platform to make it more intuitive and efficient.
If you encounter any specific issues or have suggestions on how we can enhance our website's usability, we would greatly appreciate hearing from you. Your feedback is crucial in helping us identify areas for improvement.
Please don't hesitate to reach out to us at [email protected] if you have additional questions. We are here to support you and ensure that your experience with us is as seamless as possible.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Little hard to navigate and to find options, but checkout was easy
Hi Corbin, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your feedback regarding your experience with our website. We appreciate your input as it helps us identify areas for improvement.
We apologize for any difficulties you encountered while navigating and finding options on our website. We understand that a seamless and user-friendly experience is essential, and we are committed to making enhancements to ensure a smoother process.
On a positive note, we are glad to hear that the checkout process was easy for you. However, we take your feedback seriously, and we will be working on streamlining the entire website's navigation to make it more intuitive and user-friendly.
If you have any specific suggestions or further feedback on how we can improve, please don't hesitate to share them with us. Your insights are vital in shaping a better experience for all our users.
Should you require any questions in the future, please feel free to reach out to us at [email protected]. We are here to help and ensure you have a positive experience with our services.
Thank you for your understanding, and we look forward to serving you better in the future.
I hope is the right material to study for passing my CRT exam. This is the second material form B purchased. Thank you
Thank you much. Please ship my CRT practice Multiple Choice test to the address here mentioned as 1315 South 3rd Street, Apt # 4, Council Bluffs Iowa 51503 as soon as possible to take my CRT exam and pass it. Appreciated. Have good day
Not a lot of step by step instructions. Had to stay on hold with customer service.
Hi Ruby, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any confusion or lack of clarity in our instructions. We understand how important it is to have clear and easy-to-follow guidelines when using our services.
To address this concern and provide you with a better experience, we would greatly appreciate it if you could share more specific details about the steps or areas where you encountered difficulties. This will help us identify areas that may need improvement and enhance our instructions for all users.
Please feel free to reach out to us at [email protected] with any specific feedback or questions you have. Your input is invaluable to us as we strive to continually improve our services.
Once again, we apologize for any inconvenience, and we look forward to hearing from you.
I had to fill in my information 3 times before it would process.
Hi Lynne, we have sent you a message last July 26,2023. However, we have not received a response.
We apologize for the inconvenience you faced while trying to process your information on our platform. We understand how frustrating this experience can be and appreciate your patience.
Your feedback is valuable to us, and we are committed to improving our services to provide a better user experience for all our candidates.
Once again, we apologize for any inconvenience caused, and we look forward to resolving the issue for you promptly.
If you have any other questions or concerns, please don't hesitate to reach out to our support team at [email protected].
Thank you for your understanding.
Do not use this for any certification testing. If you have any issues you will continue to get the run around. I had to reschedule 3 different times for various technical and in person issues. Save yourself the hassle, time, energy, and stress and take your money elsewhere.
Hi Deku, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the negative experience you had with our mobile platform and the challenges you faced during your certification testing process. We understand the frustration and stress that this has caused you, and we want to address your concerns promptly.
To better assist you and understand the specific issues you encountered, we kindly request that you provide us with the following information via email at [email protected]:
- Your full name:
- Exam confirmation number (if available):
- A detailed description of the technical and in-person issues you faced during your certification testing.
- Any relevant details about the rescheduling process and the difficulties you encountered.
Once we receive this information, our support team will thoroughly investigate the matter to identify the root causes of the issues you faced and work towards providing a resolution.
We apologize for any inconvenience this has caused, and we genuinely appreciate your feedback as it helps us identify areas for improvement in our services.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you and address your concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
There was little instruction given as to how I would access my online test
Hi Joshua, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for bringing this to our attention, and we apologize for any confusion you experienced with accessing your online test. We understand how important it is to receive clear and concise instructions to ensure a smooth experience.
Upon placing your order, a second email containing your access code should have been sent to you. We apologize if this information was not conveyed clearly in our previous communication. To access your practice test, please create a GMetrix account and redeem the code provided in the email.
We appreciate your feedback, as it helps us improve our processes and provide better service to our candidates. Your satisfaction is our priority, and we want to ensure that you have a seamless experience with our products.
If you encounter any further difficulties or require additional assistance, please don't hesitate to contact our support team at [email protected]. We are here to help and ensure that you can access your practice test without any further issues.
Thank you for your understanding, and we look forward to providing you with the support you need.
It charges my credit card twice and the Server for the practice Test is Down this is Hell I hope I pass this test so I never have to go though this again! Do better PSI online!
Hi Erika, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustrating experience you've had with our mobile platform and the issues you encountered with billing and the practice test server. We understand the importance of a smooth and seamless testing experience and sincerely regret any inconvenience caused.
To better assist you and resolve these issues, we kindly request that you provide us with the following information via email at [email protected]:
- Your full name:
- Order number (if available):
- Details of the concerns you faced with the mobile platform, billing, and the practice test server.
Once we receive this information, our support team will investigate the matter thoroughly to understand the cause of the issues and work towards providing a swift resolution.
We apologize for any distress this has caused, and we genuinely appreciate your understanding as we work to improve our services and address these concerns.
Thank you for taking the time to share your feedback, and we assure you that we will strive to do better to enhance your experience with PSI Online.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
I still do not have my order # *******! Where is it?
Hi Walter, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for reaching out to us, and we apologize for the delay in receiving your order confirmation number. We understand the importance of having this information promptly and want to assist you in resolving this matter.
Upon placing your order, you should have received a second email containing your access code. We understand that you are eager to access your practice test, and we sincerely apologize for any inconvenience caused by the delay in receiving your order confirmation number.
To address this issue and ensure you receive your order confirmation number as soon as possible, we kindly request that you contact our support team directly via email at [email protected]. Our team will work diligently to locate your order and provide you with the necessary information, including your order confirmation number.
We apologize for any frustration this has caused and appreciate your patience as we work towards resolving the situation for you.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and ensuring a smooth experience with accessing your practice test.
I received a coupon code from IHI that did not work so I had to pay the $85 despite this being included in my tuition. I reached out to PSI for assistance when I encountered the issue, but never heard back.
Hi Garrett, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the inconvenience you experienced with the coupon code from IHI and the lack of response when you reached out to PSI for assistance. We understand your frustration, and we want to address this matter promptly.
To resolve the issue with the coupon code and any related concerns, we recommend reaching out to our support team directly via email at [email protected] or by contacting us at 866-589-3088. Our dedicated team will investigate the matter and work towards providing you with a satisfactory resolution.
Please include the details of the coupon code you received from IHI in your email or when you call our support hotline. This information will help us better understand the situation and assist you effectively.
We apologize for any delays in our response, and we appreciate your understanding as we work to improve our communication and support processes.
Thank you for bringing this matter to our attention, and we look forward to assisting you and ensuring a smoother experience moving forward.
I purchased a practice test for $15, under the program info it says PSI practice tests have unlimited access for 12 months. Upon completion of my practice test, I was no longer allowed to re-load it and it ended up being a one-time test which was not specified anywhere except later on in your FAQ's instead of under program info. It didn't help that it took half a day to find the test to begin with, I got an email with a receipt for the $15 test and my real exam confirmation. I couldn't find a specific email showing where my practice material was located, but after a few hours, I was able to find it on my own. I emailed for assistance but unfortunately received a reply 2 days later after I had already taken my exam.
Really frustrating experience
Hi Tyler, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for sharing your experience with us, and we apologize for any frustration and confusion you encountered during the process. Your feedback is essential to us, and we want to ensure that our candidates have a smooth and transparent experience.
To further address your concerns, we want to assure you that once you place your order for a practice test, you should receive a second email containing your access code. We also recommend creating a GMetrix account and redeeming your code to access your practice test fully. For a randomized experience from the full pool of questions, you can follow the steps you mentioned: Click on "Tests" and then select "New Tests."
We are sorry to hear that you experienced delays in receiving assistance via email and that the response arrived after you had taken your exam. Your feedback highlights areas for improvement in our support response times, and we will work to address this issue to provide timely assistance to all our candidates.
We value your satisfaction, and we apologize for any inconvenience caused during your experience. We want to make sure our candidates have a positive and stress-free experience when using our services. We appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to contact us at [email protected]. Our support team is here to assist you promptly.
Thank you for bringing these matters to our attention. We will use your feedback to improve our services and ensure a better experience for all our candidates.
Easy to navigate site with good prices and official materials.
PSI provides convenience and valuable tools and resources to help me pass my national exam.
It is good and easy to navigate the site, but I need to change my login info and have been having trouble doing that.
Hi Travis, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your feedback, and we're glad to hear that you find our site easy to navigate. We apologize for the inconvenience you've experienced while trying to change your login information.
To assist you further with updating your login details, we recommend reaching out to our support team directly at [email protected]. They will be able to guide you through the process and help resolve any issues you may be facing.
If there's anything else we can do to improve your experience or if you have any other questions, please don't hesitate to contact our support team. We are here to ensure you have a smooth and successful experience using our platform.
Thank you for using our services, and we appreciate your feedback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jose, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the difficulties you encountered while attempting to purchase our product and the inconvenience caused by the error messages from our system. Your feedback is crucial to us, and we want to ensure that your concerns are addressed promptly.
To better assist you and resolve these issues, we kindly request that you provide us with more specific details about the error messages you encountered and any other difficulties you faced during the purchase process. This information will help us understand the root causes of the problem and work towards finding a resolution.
If you have any screenshots or error codes related to the issues, please include them in your email to [email protected]. This will be beneficial in our investigation and troubleshooting.
We apologize for any frustration this has caused, and we genuinely appreciate your patience as we work to improve our system and provide a more seamless purchasing experience.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you and address your concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.