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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I received a coupon code from IHI that did not work so I had to pay the $85 despite this being included in my tuition. I reached out to PSI for assistance when I encountered the issue, but never heard back.
I purchased a practice test for $15, under the program info it says PSI practice tests have unlimited access for 12 months. Upon completion of my practice test, I was no longer allowed to re-load it and it ended up being a one-time test which was not specified anywhere except later on in your FAQ's instead of under program info. It didn't help that it took half a day to find the test to begin with, I got an email with a receipt for the $15 test and my real exam confirmation. I couldn't find a specific email showing where my practice material was located, but after a few hours, I was able to find it on my own. I emailed for assistance but unfortunately received a reply 2 days later after I had already taken my exam.
Really frustrating experience
Hi Tyler, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for sharing your experience with us, and we apologize for any frustration and confusion you encountered during the process. Your feedback is essential to us, and we want to ensure that our candidates have a smooth and transparent experience.
To further address your concerns, we want to assure you that once you place your order for a practice test, you should receive a second email containing your access code. We also recommend creating a GMetrix account and redeeming your code to access your practice test fully. For a randomized experience from the full pool of questions, you can follow the steps you mentioned: Click on "Tests" and then select "New Tests."
We are sorry to hear that you experienced delays in receiving assistance via email and that the response arrived after you had taken your exam. Your feedback highlights areas for improvement in our support response times, and we will work to address this issue to provide timely assistance to all our candidates.
We value your satisfaction, and we apologize for any inconvenience caused during your experience. We want to make sure our candidates have a positive and stress-free experience when using our services. We appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to contact us at [email protected]. Our support team is here to assist you promptly.
Thank you for bringing these matters to our attention. We will use your feedback to improve our services and ensure a better experience for all our candidates.
Easy to navigate site with good prices and official materials.
PSI provides convenience and valuable tools and resources to help me pass my national exam.
It is good and easy to navigate the site, but I need to change my login info and have been having trouble doing that.
Hi Travis, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your feedback, and we're glad to hear that you find our site easy to navigate. We apologize for the inconvenience you've experienced while trying to change your login information.
To assist you further with updating your login details, we recommend reaching out to our support team directly at [email protected]. They will be able to guide you through the process and help resolve any issues you may be facing.
If there's anything else we can do to improve your experience or if you have any other questions, please don't hesitate to contact our support team. We are here to ensure you have a smooth and successful experience using our platform.
Thank you for using our services, and we appreciate your feedback.
Easy but think practice should be free if you buy the book
Hi Irene, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for your feedback. We appreciate your input and understand your perspective. We continuously strive to improve our services and offerings based on customer feedback, and your comments are valuable to us.
Regarding the practice materials, we understand your suggestion that they could be made available for free to customers who purchase the book. While we currently offer our study materials at a separate cost, we will take your suggestion into consideration during our ongoing review and improvement processes.
If you have any other questions, concerns, or further feedback, please don't hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure you have a positive experience with our products.
Thank you again for your input, and we look forward to providing you with the best possible service.
I didn't receive the access code by email after purchase -- had to call customer service
This is super expensive for new graduates. I wish it was cheaper!
Hi Lorena, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for your feedback. We appreciate your input and understand your concerns about the pricing. We strive to provide valuable resources and services to our customers, including students like yourself. However, we also acknowledge that affordability is an important factor, especially for students who may not be working.
We regularly review our pricing structure to ensure that it remains fair and competitive. Your feedback will be taken into consideration during these reviews, as we are always looking for ways to improve and make our products more accessible to all users.
If you have any specific suggestions or ideas on how we can make our offerings more affordable for students, we would love to hear them. Feel free to share any thoughts you have via email at [email protected].
In the meantime, if you need any further assistance or have any other questions, please don't hesitate to reach out to us. We are here to support you in your learning journey and ensure you have the best possible experience with our products.
Thank you for choosing our services, and we wish you the best of success in your studies.
Pretty good but, I wish it could be cheaper. This is too expensive for a student who does not work.
Difficult to navigate site. Unclear information. Thought I created an account but is it just an exam event ID? Thought I bought a practice test with unlimited attempts but it seems it only had one attempt.
Hi Josh, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for reaching out to us, and we apologize for the difficulties you encountered while navigating our site and the unclear information provided during the practice test purchase process. We understand your frustration and want to assist you in resolving these issues.
Upon placing your order for the practice test, you should have received a second email containing your access code. To access your practice test, you must create a GMetrix account and redeem your code. This will allow you to start using the practice test and benefit from a randomized experience from the full pool of questions.
To clarify, after creating your GMetrix account and redeeming the access code, you can have a randomized experience from the full pool of questions by following these steps:
Click on "Tests" in the website's navigation menu.
Select "New Tests."
If you believe you have created an account and encounter any difficulties, please ensure you are using the correct login credentials. If you have any uncertainty about your account status or any other questions, please don't hesitate to contact us via email at [email protected]. Our support team is available to assist you and provide further guidance.
Regarding the number of attempts for the practice test, we apologize for any confusion. If you believed you purchased a practice test with unlimited attempts but only had one attempt, we will investigate the issue further to determine the cause of the discrepancy and rectify the situation accordingly.
Your feedback is essential to us, and we appreciate you bringing these matters to our attention. We are committed to providing a more user-friendly and transparent experience for all our candidates.
Thank you for your patience and understanding as we work towards resolving these issues for you. We look forward to assisting you further and ensuring a smooth experience with our practice tests.
I had issues logging in for my testing yesterday and lost my $100 bucks because of it, still have heard nothing back after emailing about it. In 2023 these things do not need to be happening. The UX/UI of the website is like something you would expect in 2010 made by a high schooler.
Hi Stephanie, we have sent you a message last July 26,2023. However, we have not received a response.
We apologize for the inconvenience you experienced while trying to log in for your testing and for the delay in getting back to you. We understand the frustration this has caused, and we are committed to resolving this issue for you as soon as possible.
To assist you further, could you please provide us with your full name, exam confirmation number, and any other relevant details about the incident? This will help us investigate the matter thoroughly and ensure a prompt resolution.
Please send the information to us via email at [email protected], and our team will prioritize your case to ensure it is addressed without any further delay.
Once again, we apologize for the inconvenience, and we appreciate your patience. Rest assured, we will do everything in our power to rectify the situation and ensure a smoother experience moving forward.
Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.
The website is user friendly but the customer service via phone was not helpful unfortunately.
Your Website is super glitchy. It would erase my informaiton half way through filling it out, or jump to a different section in the middle of typing.
Hi Caitlin, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for bringing this matter to our attention, and we apologize for the inconvenience you've experienced with our website while accessing the practice exam. We understand your frustration and want to assure you that we take your feedback seriously.
After successfully placing your order for the practice exam, you should receive an email from [email protected] with specific instructions on how to access and complete the practice exam. Depending on your email settings and provider, it could take up to one hour to receive the email.
If you haven't received the email within one hour, we recommend checking your spam and/or junk email folders, as it might have been filtered there by mistake. If you still can't locate the email, please notify our web test support team at 913-895-4828 for further assistance.
Regarding the glitches you encountered on our website, we sincerely apologize for the inconvenience caused. We understand the importance of providing a smooth and seamless user experience, and we regret that our website fell short of your expectations.
To better understand and address the issues you faced, we kindly request that you provide us with more specific details about the glitches you encountered. Any additional information you can provide will be valuable in helping us identify and resolve the problem.
Thank you for taking the time to share your feedback, and we look forward to making the necessary improvements to enhance your experience with our website and practice exam.
It is not clear what a sponsor is for. It is not easy enough to find tests or locations. Nav needs work.
Hi Patrick, we have sent you a message last July 25,2023. However, we haven't received a response.
Thank you for your feedback regarding our website and navigation. We apologize for any confusion you experienced while trying to find tests or locations and understand the frustration it may have caused.
To address your concerns, we recommend visiting the following website: https://www.psiexams.com/en-gb/test-sponsors/. This page provides more information about test sponsors and their role in the testing process. Understanding the role of a sponsor can provide valuable context and clarity regarding your examination.
For any further questions or assistance about test sponsor, please feel free to reach out to our support team via the following link: https://www.psiexams.com/en-gb/contact-psi/support/.
Your feedback is essential to us, and we are committed to continuously improving our services. We value your satisfaction and want to ensure that our website is user-friendly and informative.
Thank you for sharing your thoughts with us. We look forward to assisting you further and ensuring a more seamless experience in the future.
If you need further assistance, please don't hesitate to contact us via email at [email protected].
Easy to navigate and find what you are looking for.
Purchased practice tests several times, none of which I can access
Hi Joed, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced with accessing your purchased practice tests. We understand how frustrating this situation can be, and we're here to assist you.
After you've placed your order for practice tests, in addition to your order confirmation, you should receive a second email from PSI Online Store Support. This email will contain your GMetrix access code and instructions for accessing your practice test.
If you haven't received the second email with the access code and instructions, we recommend checking your spam or junk folders, as sometimes emails can be routed there by mistake. If you still can't locate the email, please ensure that the email address associated with your order is correct.
To resolve this matter promptly, we kindly request that you contact us via email at [email protected] and provide us with the following information:
Your full name:
Order confirmation number (if available):
The email address used for the order:
Any relevant details about the practice tests you purchased but couldn't access.
Once we receive this information, our support team will investigate the issue and ensure that you gain access to your purchased practice tests.
We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve the situation for you.
Thank you for reaching out to us, and we look forward to assisting you further.
The communication and preparation to take a test doe NOT exist! PSI doesn't send you any confirmation or link to login to take a test. Also, there is NONE explanation what type of the computer you can use - we had to call them multiply times to get any information about it. Very poor communication and no manager or supervisor to even talk to. It should be reported to the state and commissioner as it is not professionally working company. Very disappointed
Hi Karen, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for reaching out to us, and we apologize for the issues you encountered with the communication and preparation process for taking your test with PSI. We understand your frustration, and we're here to assist you.
To address your concerns effectively, we kindly request that you provide us with the following information via email at [email protected]:
Your full name:
Exam Confirmation Number (if available):
A detailed description of the issues you faced regarding the lack of communication, confirmation, and login information for the test.
Any specific instances where you had difficulties obtaining information about the type of computer required.
Once we receive this information, our support team will thoroughly investigate the matter and work to improve the communication and preparation process to avoid such issues in the future.
Your feedback is crucial to us, and we appreciate you sharing your experience. We take your concerns seriously and will take appropriate steps to address them.
If you need further assistance or have any other questions, please don't hesitate to contact us via email. Our support team is available to help and provide any necessary information.
Thank you for bringing this matter to our attention, and we look forward to resolving the situation for you.
Site would not take my business card for payment. Also, the login into the psionlinestore.com has asked me to change my password at least 15 times.
Hi David, we sent you a message last July 24,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your experience. We apologize for any inconvenience you encountered while using our website for payment and accessing the Psionlinestore.com.
Regarding the payment issue with your business card, we recommend checking that the card details are entered correctly, including the card number, expiration date, and security code. If the issue persists, please try using a different payment method or contact your bank to ensure there are no restrictions on your card for online transactions.
Regarding the frequent password change requests on Psionlinestore.com, we apologize for any inconvenience this has caused. We recommend ensuring that your password meets the required security criteria and doesn't match any previously used passwords. Additionally, try clearing your browser cache and cookies, as this may help resolve any technical issues related to password changes.
If you continue to experience difficulties or have any further questions, please don't hesitate to contact us via email at [email protected]. Our support team will be happy to assist you and address any concerns you may have.
Thank you for bringing these matters to our attention, and we appreciate your understanding as we work to improve our services.
The search feature for getting to the SC exam scheduling was indirect and required going to the questions for resolution. Then I get mostly an attempt to sell me more stuff. It is just not reasonable and leaves a rather unsavory impression for a professional, state-required process.
Hi James, we have sent you a message last July 24,2023. However, we have not received a response.
Thank you for bringing this matter to our attention, and we apologize for the inconvenience you experienced with our exam scheduling process. We understand the importance of providing a seamless and straightforward experience for all our users.
To address your concern properly, we kindly request that you provide us with the following information via email at [email protected]:
Your full name:
Exam confirmation number (if available):
A detailed description of the issues you encountered with the search feature and exam scheduling process.
Any specific instances where you felt there were attempts to sell additional products.
Once we receive this information, our team will thoroughly investigate the matter to understand the root cause of the issue and work towards improvements.
Your feedback is essential to us, and we appreciate you sharing your thoughts. Our aim is to provide a professional and user-friendly experience for all candidates, and your input will help us identify areas for enhancement.
Thank you for your patience and understanding. We will be in touch with you via email to provide updates and address your concerns.
So far the process was quick and easy. Look fwd to seeing how the rest of it goes.
Enethical procters are sitting at PSI, they want your money and don't allow you to complete you exam, if they have any personal work they will end the session and make you failed.
Its always better take prometric center based exam.
I never waste my time for giveing reviews, but this people behaved unethical in my exam.
All 5 star ratings are paid reviews
Hi Venkataramana, we have sent you a message last July 19,2023. However, we have not received a response.
Thank you for bringing this matter to our attention, and we apologize for the negative experience you had during your exam. We take such feedback seriously as we strive to ensure a fair and ethical testing environment for all candidates.
To address this issue, we kindly request that you provide us with specific details regarding the incident and the proctors involved. Please send us an email at [email protected], explaining the situation in detail so that we can thoroughly investigate the matter.
We understand the frustration this has caused you, and we assure you that we will take appropriate actions to address the situation and prevent such occurrences in the future.
Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We apologize for any inconvenience caused and thank you for bringing this to our attention.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Garrett, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the inconvenience you experienced with the coupon code from IHI and the lack of response when you reached out to PSI for assistance. We understand your frustration, and we want to address this matter promptly.
To resolve the issue with the coupon code and any related concerns, we recommend reaching out to our support team directly via email at [email protected] or by contacting us at 866-589-3088. Our dedicated team will investigate the matter and work towards providing you with a satisfactory resolution.
Please include the details of the coupon code you received from IHI in your email or when you call our support hotline. This information will help us better understand the situation and assist you effectively.
We apologize for any delays in our response, and we appreciate your understanding as we work to improve our communication and support processes.
Thank you for bringing this matter to our attention, and we look forward to assisting you and ensuring a smoother experience moving forward.