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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was in between two exam practices that I wanted to purchase, so I called customer service from this software and he wasn't much of a help so thank you for your customer service. You guys have a good day in training more. Recommend it.
I have learned and realized why I haven't passed the exams.
Your product support is the worst I've ever experienced in my 59 years of life! You claim to provide service, but you obviously don't care about support.
Hi William, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the negative experience you've had with our product support, and we understand your frustration. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and investigate the specific issues you encountered with our product support, we kindly request that you provide us with your full name and more detailed information about the concern you faced. This will help us understand the situation better and work towards improving our support services.
We deeply regret any inconvenience this may have caused and assure you that we take matters like this seriously. Our goal is to provide excellent support to all our candidates, and we apologize for not meeting your expectations in this instance.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at [email protected]. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our support services.
Steven Press deserves a raise. He was so helpful that I want to spend more money in PSI's bookstore. Invest in good people. Cheers.
On July 19th I purchased the Self Assessment just before scheduling and purchasing my state exam. I never received the Self Assessment confirmation email with download. I spent 2 hours on the phone going back and forth trying to "trouble shoot" why I hadn't received the email and why I couldn't gain access to the product. There was no alternative method available which was surprising. After being transferred around I ended back up with Ken who immediately offered to refund the product vs try to resolve the matter helping me getting access to the product. I explained to Ken I have the exam coming up and this is the only viable option my instructor had recommended. He then transferred me to another person who couldn't resolve who later transferred me back to Ken. After feeling defeated I then told Ken to go ahead and refund me if he could and he laughed saying "you're finally giving up huh". I would love for you all to pull the telephone calls and verify this. My telephone number is *******546.
It took a lot of restraint to stay calm dealing with this level of unprofessionalism and lack of solutions. This morning I decided to repurchase the product using a different email address and it came over immediately. There should be a more efficient / reliable solution for people who experience something as simple as not receiving the product confirmation and download. The $25 fee is worth every penny I'm sure but the time lost I could have been studying and having your employee laugh at me is unforgiveable. In addition I'm going to make sure the school I attended that recommends your product is made aware.
Hi Timothy, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustrating experience you encountered while trying to access your AMP practice test and the lack of satisfactory resolution during your phone call with our representative. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and investigate this matter thoroughly, we kindly request that you provide us with the following information:
- Your full name:
- Your email address used for the initial purchase:
- Any relevant details about the date and time of your purchase and the call with our representative.
Once we have this information, our support team will thoroughly review your concern and the phone call interactions to understand the situation better and take appropriate actions to prevent such incidents in the future.
We deeply regret any unprofessionalism you experienced during your call and assure you that this behavior is not reflective of our standard of service. We take these matters seriously and are committed to providing a respectful and helpful environment for all our candidates.
We sincerely apologize for any inconvenience this may have caused and the time you spent trying to access the practice test. We are actively working on improving our processes to ensure a more efficient and reliable experience for all our users.
If you have any further questions or need additional assistance, please don't hesitate to contact us at [email protected] or by phone at 913-895-4828. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our services.”
Been a lot more harder than what it needs to be, purchasing the practice test
Hi Reasharl, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the difficulties you encountered while trying to purchase the practice test. Your feedback is important to us, and we want to ensure that your concerns are addressed promptly.
To better assist you and understand the specific challenges you faced during the purchasing process, we kindly request that you provide us with more detailed information about the issues you encountered. This will help us identify areas for improvement and ensure a smoother experience for our candidates.
We regret any inconvenience this may have caused and assure you that we are continuously working to enhance our services to provide a more user-friendly and efficient platform.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at [email protected]. Our support team is available to assist you and address any further concerns.
Thank you for taking the time to share your feedback, and we look forward to assisting you further.
I just really hope that questions from the practice tests are the same as the license exam i'm going to take!
I've had to create two accounts to try to access the proper test prep materials. I'm purchasing this one because I'm currently unable to access the one I purchased two days ago.
Hi Mickey, we have sent you a message last July 25,2023. However, we haven't received a response.
Thank you for reaching out to us and sharing your concerns regarding the PDF access and purchases. We apologize for any inconvenience you have experienced during this process.
Regarding the PDF access, please note that the PDF may not be printed directly from the website. Instead, you should save the PDF file to your device after it opens. Additionally, it's important to be aware that the download link for the PDF will expire after it has been used for the first time.
We understand that you have encountered difficulties in accessing the proper test prep materials and that you had to create two accounts. We apologize for any confusion or inconvenience this may have caused. Our team is committed to providing a smooth and seamless experience for all candidates, and we will look into the issue to ensure it doesn't recur.
Furthermore, we want to inform you that purchases of PDF products are non-refundable, as stated in our policy. If there are any specific issues or challenges related to accessing the materials you purchased, please don't hesitate to contact our support team at [email protected].
Again, we apologize for any inconvenience you have faced, and we appreciate your understanding. We value your feedback and are continuously working to improve our services for all candidates.
Not clear how to access the free download for the study pack.
I been on waiting for your supervisor for almost 30 min right now and a customer Representative name Ken african american yell at me
Hi Mireya, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the inconvenience you experienced while waiting for our supervisor and the unacceptable behavior you encountered during your interaction with one of our representatives. Your feedback is crucial to us, and we want to address your concerns promptly.
We take matters like this seriously, and we sincerely apologize for any distress caused during your communication with our representative. We assure you that we will investigate the situation thoroughly and take appropriate actions to ensure that this type of behavior does not occur again.
To better assist you and address the issue, we kindly request that you provide us with more details about your interaction, including the name of the representative and any relevant information about the conversation. This will help us identify the individual involved and address the matter appropriately.
Please accept our apologies for any frustration or discomfort you experienced during this interaction. We want to assure you that we are committed to providing a respectful and helpful environment for all our candidates.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at [email protected]. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Unbelievably outdated materials and technology. Terrible.
Hi Laura, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the disappointment you've experienced with our materials and technology. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and understand the specific issues you encountered, we kindly request that you provide us with more detailed information about the outdated materials and technology you found unsatisfactory. Your input will help us identify areas for improvement and make necessary updates to enhance our offerings.
We are committed to providing a better experience for all our candidates, and we regret that we did not meet your expectations in this instance.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email at [email protected]. Our support team is available to assist you and address any further concerns.
Thank you for taking the time to share your feedback, and we look forward to making improvements to enhance your experience with our materials and technology.
Easy to access the information required for testing
Site is always easy to use, and prices are reasonable.
Very informative information concerning Study Pack
Failed the first test try to learn from this packet
$60 is a handsome cost for a spiral bound reference manual, and the $30 shipping seems like you're making money off of the shipping as well.
Hi Randy, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any frustration caused by the pricing of our products and shipping fees.
We understand that the cost of the spiral-bound reference manual may seem significant, and we strive to ensure that our pricing is fair and competitive in the market. However, we appreciate your feedback, and we will review our pricing strategy to see if there are any opportunities for improvement.
Regarding the shipping fees, we aim to provide a reliable and secure delivery service for our products. The shipping cost includes various expenses, such as packaging materials, handling, and logistics, which contribute to ensuring that your manual reaches you in good condition and on time. However, we understand your concern, and we will reevaluate our shipping policies to see if there are any adjustments we can make.
As a customer-centric company, we are continuously working to enhance our offerings and provide a better experience for our users. Your feedback is invaluable in this process, and we appreciate you taking the time to share your thoughts with us.
If you need further assistance, please don't hesitate to contact us via email at [email protected]. Our support team is here to help and address any concerns you may have.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
I paid for my real estate exam. The site glitches and wouldn't let me on. I took screen shots and opened a ticket to get rescheduled.
It's been a month now, PSI keeps saying they're "forwarding my information" but never do anything. I've even tried calling and got the same nonsense. It's absolutely ridiculous. I wish the states didn't allow PSI to monopolies these exams.
Hi Alex, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustrating experience you've had with our services, and we understand your concerns regarding the issues you encountered while attempting to take your real estate exam. Your feedback is essential to us, and we want to address your concerns promptly.
To better assist you and investigate this matter thoroughly, we kindly request that you provide us with the following information via email at [email protected]:
Your full name:
Any relevant details about the real estate exam you paid for.
The ticket number or any reference number related to your previous communication with us.
Any screen shots or documentation you have regarding the site glitches and the issue you faced.
Once we receive this information, our support team will thoroughly review your case and work towards finding a resolution. We apologize for any delays in our response and for not meeting your expectations thus far.
We want to assure you that we take these concerns seriously and are committed to providing a satisfactory resolution to the situation. We understand the importance of timely access to the real estate exam and sincerely apologize for any inconvenience this has caused.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and addressing your concerns.
Logging in was hard and required going out and coming back in.
Hi Marian, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced while attempting to log in to our system.
To provide you with the best assistance and resolve the login issue, we recommend reaching out to our dedicated support team. You can contact them either by calling 866-589-3088 or sending an email to [email protected].
Our support team is well-equipped to handle login-related problems and will work diligently to assist you in resolving the issue. They can guide you through the process step-by-step and ensure a smooth login experience.
We value your feedback, and it is crucial for us to improve our services. If you have any further questions or encounter any other difficulties, please do not hesitate to reach out to our support team for prompt assistance.
Thank you for choosing our services, and we are committed to ensuring your satisfaction.
The 2 different sites for practice's test and actual test are redundant, I had to repurchase this practice test since it expired before I could use it. I've also had to reset the password several times and I am unable to purchase the test I need without having to call in.
Hi Joseph, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for reaching out to us and for providing feedback on your experience with our practice tests. We apologize for any inconvenience you encountered during the process and understand your frustration with the redundancy and difficulty in accessing the test.
To clarify, once you place your order for a practice test, you should receive a second email containing your access code. If you encounter any issues with redeeming your access code or creating a GMetrix account, please don't hesitate to contact our support team at 866-589-3088 or via email at [email protected]. Our team is here to assist you and ensure a smooth experience with our practice tests.
We understand that the presence of two different sites for practice tests and the actual test may be confusing and inconvenient. We apologize for this and will take your feedback into consideration as we work towards improving the user experience.
Thank you for your understanding, and we look forward to providing you with a better experience moving forward.
I've been trying to get my practice test to come up for an hour now. I've called for 20 minutes and no one answers. Very frustrating!
Hi Billy, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the frustration you've experienced while trying to access your practice test and the difficulty in reaching our support team. Your feedback is crucial to us, and we want to address your concerns promptly.
To assist you and resolve this issue, we kindly request that you provide us with the following information via email at [email protected]:
- Your full name:
- Any relevant details about the practice test you are attempting to access.
-Any error messages or issues you encountered while trying to access the practice test.
Once we receive this information, our support team will investigate the matter and work towards providing a swift resolution. We understand the importance of timely access to the practice test and sincerely apologize for any inconvenience this has caused.
Regarding the difficulty in reaching our support team, we are currently experiencing a higher volume of inquiries, and we regret any delays in response. Rest assured, we are working to address the issue and ensure that our support team is more readily available to assist you.
We appreciate your patience and understanding as we work to improve our services and provide a better experience for all our candidates.
Thank you for bringing this matter to our attention, and we look forward to assisting you further with accessing your practice test.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Valerie, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for reaching out to us, and we appreciate your positive feedback about our customer service. We're delighted to hear that you found our service satisfactory and that you received assistance when needed.
Your kind words motivate us to continue striving for excellence in providing the best possible support to our valued customers. We are committed to delivering a seamless experience and helping you make the right choices for your exam preparation.
If you have any further questions or need assistance in the future, please don't hesitate to contact us via email at [email protected]. We are here to support you throughout your exam journey and ensure you have a successful experience.
Once again, thank you for your recommendation, and we wish you the best of luck with your exam preparation. Have a great day!