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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Horrible. Have to create a second account just for the store.
I registered for the CA Life, Health, Accident/Sickness test for 1:00 after a very long day, it turns out it was 1:00 AM. The confirmation did not say AM or PM it just said 1:00.
Hi Tyler, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention, and I apologize for any confusion caused by the scheduling of your CA Life, Health, Accident/Sickness test.
To better assist you and resolve this matter promptly, kindly provide us with your full name, exam confirmation number, and any additional details regarding the concern. You can send this information via email to [email protected].
We understand the importance of clear communication and will take your feedback into consideration to improve our confirmation emails, ensuring that they specify whether the scheduled time is in the AM or PM.
Once we receive your information, our team will investigate the matter and work to find a suitable solution for your situation. Your satisfaction is our priority, and we want to ensure you have a smooth and successful testing experience.
Thank you for your understanding, and please feel free to reach out to us if you have any further questions or concerns.
Terminology used is not helpful in determining what exams are needed and are not needed
Hi Raymond, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback. We apologize for any confusion caused by the terminology used in our exam descriptions. We understand the importance of providing clear and concise information to our candidates.
Your satisfaction is our priority, and we are committed to continuously improving our services. If you have any other questions or concerns, please don't hesitate to reach out to us via email at [email protected].
I have been trying to access a test I paid for for 2 weeks. Finally was told by someone to request a refund and try again. Hoping this solves the issue.
Hi Matthew, we have sent you a message last August 1,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced in accessing the test you purchased. We understand how frustrating it can be, and we are committed to resolving this issue for you.
Please do not hesitate to reach out to our support team once more via email [email protected]. We are dedicated to ensuring that you have a seamless and successful experience with our services.
Thank you for your patience and understanding. We are here to help you every step of the way, so please don't hesitate to contact us if you need any further assistance.
It was not very user friendly to get to this point.
Hi Linda, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while trying to access our services. We are committed to improving the user experience, and your feedback is invaluable in helping us achieve that goal.
Should you need further assistance or encounter any issues, please don't hesitate to contact our dedicated support team at 866-589-3088 or via email at [email protected]. We are here to help and ensure you have a smooth experience throughout your journey with us.
Once again, we appreciate your feedback and hope to provide you with a more seamless experience in the future.
I just took the State Part of my Real Estate Broker Exam and I passed. I hope to learn everything I can learn so I can pass the National Part of my exam Yeahoo!
When purchasing my Life Exam, I was asked if I wanted to add Life Practice Testing for $15. I added it because I had previously purchased it for my last exam, Health & Sickness. When I went to launch the practice exam I realized it was only a one time exam. I feel this is a wrong deceitful way to trick someone into adding more charges. I was under the impression that I would get access to the same type of practice I purchased the first time. No where did it say I was purchasing a one time exam. I don't think anybody in their right mind would pay $15 for ONE exam when you can pay $30 for an entire practice guide with unlimited tries and customized tests. The exam is already costly and you shouldn't trick your users into paying more for something that is misrepresented. I now have to pay another $30 for the REAL practice test.
Hi Emily, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback. Upon checking here, we've confirmed that you purchased a CA Life Insurance Practice Test.
As states in the product description, once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
We highly suggest to check your spam/junk folder.
If you can't find the 2nd email email containing the access code, please reach out to us via email at [email protected] and we'll be happy to assist you.
Good check out experience. Hopefully the practice questions are just as helpful. LOL
I failed so I hope this one is accurate the aware2 pass did nothing for me
It's fine. A little confused as to whether you offer a class.
Should send to me the Binder, Book or document for my permanent study information for my back up
Hi Dien, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for reaching out to us. We understand the importance of having reliable study materials for your preparation. However, as an exam services provider, we do not directly offer physical study materials such as binders, books, or documents for purchase or shipping.
For your study needs, we recommend checking the official resources or materials provided by the exam sponsor or relevant educational institutions. These sources often offer comprehensive study guides, practice materials, and textbooks tailored to the specific exam you are preparing for.
If you are looking for additional resources or have specific questions about study materials related to your exam, please feel free to email us at [email protected]. We will do our best to guide you to the appropriate resources or provide any available digital study aids.
We wish you the best of luck with your exam preparation, and if you have any further inquiries or require further assistance, please don't hesitate to contact us.
Pretty helpful but felt like I already made an account so was a bit confused about creating a new sign in.
Your orders do not deliver. Downloads and codes are not being sent. Customer service SUCKS! Eternal hold times. Only thing they offer to do- is to refund my money. WELL... REFUNDING MY MONEY IS NOT GOING TO HELP ME PASS THE TEST NOW IS IT? DELIVER WHAT YOU SELL AND WHAT I PAY FOR!
Hi Michael, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the inconvenience you experienced while trying to access your purchased products and the issues you encountered during the actual online exam. Your feedback is crucial to us, and we want to address your concerns promptly.
Regarding the purchased products, we regret any difficulties you faced in accessing them. We want to assure you that once you place your order, you should receive a second email containing your access code. If you have not received this email, we kindly request that you check your spam or junk folders as it might have been redirected there. If you still cannot find the email, please contact us at [email protected], and our support team will assist you in redeeming your access code.
Regarding the actual online exam, we are sorry for any confusion you experienced regarding the test certificate requirement. We understand the importance of clear instructions and will work to ensure that candidates are well-informed about the exam process to prevent such issues in the future.
We sincerely apologize for the difficulties you encountered during your call with our support team. We are actively working to improve our call handling and reduce wait times to provide better assistance to all our candidates.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to address your concerns and provide the necessary guidance.
We appreciate your feedback and regret any inconvenience you've faced. We value your experience with our services and aim to make improvements based on your input.
Thank you for bringing this matter to our attention, and we hope to regain your confidence in our products and services.
The products purchased are not accessible. The actual exam (online version) does not give clear directions about having the test certificate available. This caused me to waste $55 and my scheduled appointment. Will be leaving negative feedback. Also, was on hold for 30 minutes and was disconnected.
I did not receive help for the last test purchased. I would like a refund.
Hi Cody, we have sent you a message last July 26,2023. However, we have not received a response.
We apologize for the inconvenience you experienced with your recent test purchase. We understand how frustrating it can be not to receive the necessary support when encountering issues.
To assist you further, we kindly request that you provide us with your full name, order number, and any details regarding the concerns you faced. Please send this information to us via email at [email protected], or contact us at 866-589-3088 and we will prioritize resolving your issue promptly.
Our team is committed to providing excellent customer support, and we want to ensure that your concerns are addressed and resolved to your satisfaction. Your feedback is essential in helping us improve our services, and we apologize for any inconvenience this may have caused you.
Thank you for your understanding, and we look forward to resolving this matter for you.
System was too hard to navigate and customer support did not provide assistance.
Hi Natausha, we have sent you a message last July 26,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced while navigating our system, and we're sorry to hear that our customer support did not meet your expectations.
We are constantly working to improve the user experience of our platform and provide the best possible support to our customers. Your feedback is invaluable to us, as it helps us identify areas that need improvement.
If you encounter any specific issues or have further questions, please don't hesitate to reach out to our support team at [email protected]. We want to ensure that you have a smooth and successful experience with our services.
Thank you for your understanding, and we appreciate your feedback. We are committed to addressing the concerns you've raised and providing a better experience in the future.
I think I paid for a practice test when booking the exam and here I am buying another one...
Hi Raymond, thank you for clarifying, and we appreciate your feedback by replying to our private message to you.
It sounds like there might have been a misunderstanding or a technical glitch related to the $10 practice exam option.
We apologize for any confusion caused. If you believe you've been charged for a service you didn't receive, or if you have any further questions about the charges, please reach out to us via email at [email protected].
Our team will be happy to assist you and ensure that any concerns are addressed appropriately.
Remote test w/live proctor on a Saturday, followed all instructions provided on website and additional requests by proctor via live typed chats. Halfway through 1st exam, proctor asked what calculator I was utilizing for the math related questions and before I could respond, my exam was discontinued. I called customer support, was transferred several times, could NOT understand the individuals I spoke to, English is not the primary language of any individual at PSI. I was told an investigation would be escalated and I'd recieve a followup email, which I never received. Called back on Monday, was transferred 5 separate times, still not one individual with English as primary language, nothing but pre-written responses and not one time did I receive any resolutions or answers to my issue. PSI simply wants to charge for another exam time and make the whole entire process so frustrating and exasperating that get tired of the run around and simply pay for another exam. There is NO customer support, there is NO one that will assist NO answers to concerns and NO resolution to issues.
Hi Shellee, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the extremely frustrating experience you encountered during your remote test with live proctoring. Your feedback is crucial to us, and we want to address your concerns promptly.
To better assist you and investigate the issues you faced, we kindly request that you provide us with the following information via email at [email protected]:
- Your full name:
- Exam confirmation number (if available):
- Any specific details about the incident with the proctor, the discontinuation of your exam, and the lack of resolution from our customer support.
Once we have this information, our support team will thoroughly review your concern and work towards finding a resolution. We want to ensure that incidents like this are thoroughly investigated and prevent similar occurrences in the future.
We sincerely apologize for the lack of proper customer support and the difficulties you faced while trying to get assistance. We understand the importance of clear communication and effective support, and we regret that we fell short of meeting your expectations.
If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to assist you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further and regaining your trust in our services.
Just absolutely great. Very easy to learn from. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matt, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for your feedback, and I apologize for any inconvenience you experienced while using our services.
We understand that having to create a separate account for the store can be frustrating, and we apologize for the inconvenience it may have caused. Our team is continuously working to improve the user experience, and your feedback will be taken into consideration as we make necessary improvements.
If you encounter any issues or require further assistance with your account or any other matter, please do not hesitate to contact us via email at [email protected]. Our dedicated customer support team is here to assist you and ensure that you have a smoother experience moving forward.
We value your input and strive to provide the best possible service to all our candidates. Your satisfaction is important to us, and we are committed to resolving any concerns you may have.
Thank you for bringing this to our attention, and we appreciate your understanding.