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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My card got decline online 3 times. And I tried 2 other cards that got declined. Only my Apple Pay worked.
Some answers directly contradict the book we were given from class
You're company is the worst. Your website sucks. Your customer service is garbage and no one knows a goddamn thing. Every single experience (multiple) has been awful. I don't hate anything as much as I hate PSI…
Over all you sell and have us go elsewhere to use the product and the help center people are hard to understand
Hi Ryan, we have sent you a message last August 4,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced with our product and customer support. Your feedback is invaluable to us as we continuously strive to improve our services.
We're sorry to hear that you've encountered challenges while using our product and that you've found it necessary to seek assistance from outside sources. Our goal is to provide a seamless and comprehensive experience for our users, and we apologize for any discrepancies you've come across.
We understand that clear communication and efficient customer support are crucial aspects of your experience. We're working diligently to address these issues and provide a more streamlined process for our users.
If you require further assistance or have any specific concerns you'd like to discuss, please feel free to reach out to us via email at [email protected]. Your feedback helps us make the necessary improvements to enhance your experience with our product.
Once again, we apologize for any inconvenience you've faced and appreciate your patience and understanding as we work to improve our services.
You lie saying the "add-on" practice test, when you schedule your exam has unlimited attempts. If the add on test was unlimited, then I would not be here purchasing another one.
Your customer service team is rude as $#*!. I spent 3 hrs on the phone yesterday and 1 hr on the phone today trying to fix the bugs in my account to be able to let me FINISH the practice exam.
Ripping up $20 when I purchased the "shill" that was the practice exam add on, would have been a lot more beneficial, cheaper, and easier.
Hi Shanti, we have sent you a message last August 4,2023. However, we have not received a response.
We deeply apologize for any confusion or frustration you've encountered while accessing the practice exam. Our aim is to provide a seamless and positive experience, and we're sorry for falling short in this instance.
Regarding the availability of multiple attempts for the practice test, we apologize for any miscommunication that may have occurred. To access different sets of questions, please follow these steps:
Log in to your account.
Navigate to the "Tests" section.
Look for the option labeled "New Tests."
Click on "New Tests" to access a different set of questions each time.
We understand your concerns regarding the "add-on" practice test that comes with your exam scheduling. We want to ensure that you receive the support and access you deserve. If you continue to face difficulties in accessing the practice test you've paid for, or if you encounter any technical issues, we strongly recommend reaching out to our dedicated support team directly at [email protected]. They are available to assist you further and ensure that you have the necessary access.
We sincerely apologize for any inconvenience you experienced with our customer service team. Your feedback is important to us, and we will address this issue to ensure that all our customers receive respectful and helpful assistance.
We truly value your time and investment in our resources. If there's anything else we can do to assist you or resolve these issues, please don't hesitate to let us know. Your satisfaction is our priority.
Thank you for your understanding and patience.
My test was terminated. I was online proctored, proctor could see the door. There was one question I was having a hard time that I couldn't understand the question. I was in test mode, not rule mode and because I was reading the question to my self barely even a whisper, the stopped it. I really hope anyone with disabilities and difficulties with taking test has to reread a test and their mouth moves and you cancel, there is no lawsuit.
Hi Heather, we have sent you a message last August 4,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your experience regarding your recent online proctored test. I apologize for any frustration or inconvenience you encountered during your exam. Your feedback is valuable to us, and we take it seriously as we continually strive to improve our testing procedures.
I understand that your test was terminated while you were attempting to understand a difficult question. I want to assure you that we are committed to providing a fair and accommodating testing environment for all candidates, including those with disabilities or difficulties. We will review this situation to ensure that appropriate measures are in place to prevent such occurrences in the future.
If you have further information to provide or if you would like to discuss this matter in more detail, please feel free to contact us via email at [email protected]. Your input helps us make improvements and ensure a better testing experience for all candidates.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you faced, and we appreciate your understanding as we work to enhance our processes.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
You left me on hold for an hour! You owe me a refund for this second practice test purchase.
We apologize for the inconvenience you faced with accessing the practice tests.
To address this matter, please contact our support team at [email protected]. They will review your situation.
Congratulations on passing your real test, and we're here to assist you with the resolution you need.
I love the passion behind all the study material. I'm excited to see how it's put together.
Purchased a practice exam and cannot find it using my login. When will I get my refund?
Hi Mitchel, we have sent you a message last August 3,2023. However, we have not received a response.
Thank you for reaching out to us. Based on the order number that you have provided we see that you purchased Tennessee Real Estate License Exam Prep-2nd Edition - PDF, please note that this item is not a practice test. Tennessee Real Estate License Exam Prep-2nd Edition is a PDF study guide that you may only access once to download it.
Furthermore, as per the product acknowledgement that you have agreed, this PDF may not be printed, must save the PDF after it opens on a device, that the download link will expire after it is used the first time, and that purchases of PDF products are non-refundable.
Thank you.
The IT department on the phone is incredibly rude and not helpful at all. I spent 2 hours being passed around and had one rep, Ken, provided the most disrespectful customer service I have ever come across, between his poor attitude and his sarcastic responses, that added stress was not needed during this time or preparing for such a major test. I expected better.
Hi SylviAnn, we have sent you a message last August 3,2023. However, we have not received a response.
We sincerely apologize for the negative experience you had while seeking assistance from our IT department. We understand that the quality of customer service you received did not meet your expectations, and we deeply regret any inconvenience and frustration caused during this critical time of test preparation.
Please know that we take matters like this seriously, and your feedback has been forwarded to the appropriate department for immediate review and corrective action. Providing respectful and helpful support to our candidates is of the utmost importance to us, and we will ensure that our representatives are held to the highest standards of professionalism and courtesy.
We are truly sorry for any stress or discomfort caused during your interactions with our IT department, especially when preparing for such a significant test. We are committed to making necessary improvements to our customer service processes to prevent similar situations from happening in the future.
We want to assure you that your concerns are being taken seriously, and we will be conducting further training for our support team to ensure they are better equipped to handle inquiries with the utmost care and empathy.
If there is anything specific you would like to bring to our attention or if you require any further assistance, please do not hesitate to contact us via email at [email protected]. Your satisfaction and success are our top priorities, and we are here to support you in any way we can.
Once again, we apologize for the negative experience you had with our IT department, and we sincerely appreciate your understanding and patience as we work to address and resolve this matter.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive and supportive experience in the future.
Your computers are terrible and need to be updated. Mine froze during the exam and I missed the test by one question
Hi Mason, we have sent you a message last August 3,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your feedback about your recent exam experience. We apologize for any inconvenience you faced due to the technical issues during your exam. We understand how important it is to have a smooth and reliable testing environment, and we sincerely regret that your computer froze, causing you to miss the test by one question.
To assist you further and investigate the matter thoroughly, we kindly request that you provide us with your full name, exam confirmation number, and any additional details regarding the technical difficulties you encountered during the exam. This information will help us identify the root cause of the issue and take appropriate measures to prevent such incidents in the future.
We understand how frustrating it can be to experience technical difficulties during a critical exam, and we want to ensure that your concerns are addressed promptly and effectively. Rest assured, we are committed to providing a reliable and user-friendly testing experience to all our candidates.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and cooperation in providing the necessary information. Our team is dedicated to resolving this matter and providing you with a positive testing experience in the future.
If you have any further questions or require additional assistance, please do not hesitate to contact us at [email protected]. We are here to support you and ensure that you have a successful exam journey.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Sometimes the website seems a little difficult to navigate. This is my second test that I am purchasing because the first test I purchased was a mistake purchase and all tests are non-refundable. It would have been helpful to receive a refund to the test purchased by mistake.
The customer service representatives are not helpful, and I have had no resolution to my problem of accessing the practice exam for this certification. I paid $799 for my exam fees AND the practice test. No one seems to have an answer on how to resolve this. I have been directed to 3 different places. EXTREMELY frustrating
Hi Amy, we have sent you a message last August 3,2023. However, we have not received a response.
We apologize for the frustrating experience you've had with accessing the practice exam for your certification. This is certainly not the level of service we aim to provide, and we understand your frustration.
To better assist you, we kindly request that you provide us with your full name, exam confirmation number, and a detailed explanation of the issues you've encountered. Please send this information to us via email at [email protected]. Our team will investigate the matter thoroughly and work towards finding a resolution for you.
For the practice test, we recommend reaching out to our dedicated support team at 866-589-3088 or via email at [email protected]. They will be able to address your concerns more specifically and provide immediate assistance to resolve the problem.
We understand the importance of having access to the practice test you've paid for, and we are committed to ensuring you get the support you need.
Thank you for bringing this matter to our attention. We truly value your feedback and will do everything we can to rectify the situation promptly.
If I could give a zero star review I would. I am very disappointed in your system the people working at your psi testing location and your customer support. It is all awful and not thought out. Zero points of communication and no help whatsoever. We drove hours to Denver to take this test. We we got there we were told it was the wrong time. They did nothing to help us besides give us a phone number that doesn't work. Then we finally did find a number online to call and it was no help either. We just want to take the test but now we have to wait and reschedule. Drive all the way home from Denver and then find time to make another trip. Highly highly highly disappointed in everything. Would really appreciate if someone could reach out to this review and offer help. Because nobody else wants to or cares to help. So disappointed. I also want a refund for my first test that I already purchased. Do not want to pay the fee again.
Hi Graham, we have sent you a message last August 3,2023. However, we have not received a response.
We are truly sorry to hear about the negative experience you had with our system, testing location, and customer support. This is not the level of service we strive to provide, and we apologize for any inconvenience caused.
To better assist you, we kindly request that you provide us with your full name, exam confirmation number, and detailed information about the specific issues you encountered. Please send this information to us via email at [email protected], and we will do our best to address your concerns promptly.
We understand the frustration of having to go through such difficulties and want to assure you that we value your feedback.
Once again, we apologize for the inconvenience and appreciate your understanding. Please reach out to us with the requested details so we can take appropriate action and provide the assistance you deserve.
Every-time I have to get help from PSI I am on the phone for inordinate amounts of time. I run into inconsistencies in answers from reps on the phone about my legal name change, about practice tests and so on. It's like I'm choosing to slam my head against a wall over and over again each time I have to call you guys.
Your website is very difficult to navigate. I've tried signing in over and over again and no luck. I've had to change my password at least t3 different times.
Hi Jena, we have sent you a message last August 1,2023. However, we have not received a response.
Thank you for reaching out to us, and we apologize for the inconvenience you've experienced while trying to access your AMP practice test.
We understand how frustrating it can be to encounter difficulties with website navigation and login issues. Please rest assured that we are here to assist you in resolving these matters promptly.
To address the login problem and ensure a smoother experience, we recommend trying the following steps:
-Clear your browser's cache and cookies before attempting to log in again.
-Double-check that you are using the correct login credentials, including your username and password.
-If you continue to encounter difficulties, please try resetting your password again, ensuring you create a strong and memorable password.
If you are still unable to access your practice test, kindly contact our support team at [email protected] or by phone at 913-895-4828. Our dedicated team will be more than happy to assist you and ensure that you can access your practice materials without any further issues.
We apologize for any inconvenience this has caused and appreciate your patience. We value your feedback and will continue to work towards improving our website's navigation to provide a more user-friendly experience for all our candidates.
If there is anything else we can do to help, please don't hesitate to reach out. We are here to ensure you have a successful and stress-free testing experience.
This company just wants any money they can get, even when it hurts people along the way.
Hi Sarah, we have sent you a message last August 1,2023. However, we have not received a response.
We are sorry to hear that you feel this way about our company. Our primary goal is to provide high-quality services and support to our customers throughout their exam preparation journey. We apologize if you've encountered any issues or frustrations along the way.
Your feedback is essential to us, and we take it seriously. We strive to continuously improve our processes and ensure a positive experience for all our candidates. If there is a specific concern or problem you would like to address, please don't hesitate to reach out to us at [email protected]. Your input helps us identify areas for improvement and better serve our candidates in the future.
We are committed to providing transparent and reliable services to our customers, and your satisfaction is of utmost importance to us. If there is anything specific we can assist you with or any questions you may have, please do not hesitate to contact us. We are here to help and ensure you have a smooth and successful exam preparation experience.
Thank you for sharing your thoughts with us, and we hope to have the opportunity to make things right for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joey, we have sent you a message last August 4,2023. However, we have not received a response.
We apologize for the inconvenience you faced while trying to make a payment on our platform. We understand that encountering payment issues can be frustrating, and we're here to assist you in resolving this matter.
It's unfortunate that your cards were declined multiple times. While we're glad to hear that your Apple Pay was successful, we understand that having other payment methods work seamlessly is crucial.
To help us address this issue and ensure a smoother payment process for you in the future, we kindly request that you reach out to our support team at [email protected]. They will be able to investigate the matter further, provide guidance on possible solutions, and assist you in resolving the payment issue.
We appreciate your understanding and patience as we work to address this matter. Please don't hesitate to contact our support team for any further assistance you may require.