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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Difficulty accessing first practice test purchased. Hopefully this one will be better.
You have made too much profit off of my education.
Hi Donald, we have sent you a message last August 9,2023. However, we have not received a response.
Thank you for sharing your perspective with us. We understand the importance of the investment you've made in your education, and we take your feedback seriously.
We want to assure you that our goal is to provide valuable and effective services to candidates like you. We continuously strive to improve our offerings and support to ensure that you receive the best possible educational experience.
If there are specific concerns or issues you would like to discuss further, we encourage you to reach out to us via email at [email protected]. Your feedback helps us identify areas for improvement and ensures that we are meeting your expectations.
We appreciate your candid feedback and your dedication to your education. Please know that we are here to assist you and address any concerns you may have.
Thank you for choosing us as your education partner.
So far so good ---We'll see when I get the digital national 1000+ facts copy as well as the book...hopefully the book comes quickly! Thank you
Operator could hardly understand English and consequently could or would not understand what was asked. Result was that the operator read irrelevant information over the phone and after 10 minutes of nonsense the operator asked if I was asking about PSI courses and that the Broker Practice simulation exam I was asking to purchase was not available for the Broker license when I was viewing it on -line.
Hi Paul, we have sent you a message last August 9,2023. However, we have not received a response.
Thank you for bringing your recent interaction with our customer support team to our attention. We apologize for any frustration or confusion you experienced during the conversation.
If you have any further questions, need assistance, or wish to clarify any information, please feel free to contact us directly via email at [email protected]. We are committed to providing you with accurate and helpful support as you navigate our services.
We appreciate your understanding and value your feedback as we strive to enhance the customer experience.
Thank you for your patience.
It's ok wish I didn't have to do all this stuff to get my barber license transferred to Texas
Hi Jonathan, thank you for reaching out to us via private message.
We apologize for any inconvenience you've experienced and appreciate your patience. We understand your concern regarding the refund for the study pack. To assist you further, we kindly request that you provide us with the following information:
Your full name.
Exam confirmation number (if applicable).
Any relevant details regarding your purchase and refund request.
Please send this information via email to [email protected] so that we can investigate the issue.
Thank you for your understanding, and we look forward to assisting you further.
I believe I've already paid for this once maybe I'm wrong but it seems like I've paid for it I think I have it on my record through my banking but regardless I need to get this test done so I'm paying for it again
Hi Dana, we have sent you a message last August 8,2023. However, we have not received a response.
We apologize about the difficulties you experienced while trying to purchase the practice tests.
Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you encounter any further issues or need assistance, please feel free to send us an email at [email protected] and we will do our best to help you.
Okay but not sure if I ordered the right item
The guy on the phone was rude and unhelpful very unprofessional. Went and found information on my own
Hi Kevin, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your interaction with our customer service representative. We understand how important it is to receive professional and helpful assistance, and we're sorry that we fell short of your expectations.
Your feedback is valuable to us, and we will take it into consideration to improve our customer service. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We are here to help and provide the support you need.
Thank you for bringing this to our attention, and we appreciate your understanding.
PSI looks credible and hopes they continues for their reputation..
Easy to get through the website to purchase exam prep.
I paid for practice test already for 20 dollars just to not know how to access it
The process of ordering the Broker Study Pack was quick and easy. I also appreciated the discount code saving $20.
I dont like that i cant see what answers i got wrong
Hi KC, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for sharing your feedback with us regarding the exam experience. We understand your concern about not being able to see the answers you got wrong.
We appreciate your input, as it helps us improve our services and better cater to the needs of our candidates.
If you have any more suggestions or concerns, please feel free to reach out to us at [email protected]. Your input is valuable to us, and we're here to assist you in any way we can.
Thank you for your understanding.
Everything is hard to use and always an issue when purchasing anything.
Hi Gabrielle, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience caused and we will do our best to address your concerns promptly.
Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you require any further assistance, we encourage you to send us an email at [email protected] and we will be happy to help you.
I saw WA RE test was last updated 2016? Seems very old! So I tried to call customer service # to confirm before ordering, but it's Saturday 4pm so no availability.
Hi Wendy, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for your inquiry regarding the Washington Real Estate (WA RE) test. We understand your concern about the test's last update date and the availability of customer service.
We apologize for any inconvenience this may have caused. The test's last update date does play a role in its relevance, and we appreciate your attention to this detail. To ensure you have the most accurate and up-to-date information, we recommend reaching out to our customer service team during regular business hours. You can contact them at [email protected].
Thank you for your patience and understanding.
I wish the process was more straight forward, explained the process for certification from start to finish.
Hi Thomas, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for sharing your feedback with us. We appreciate your perspective and understand the importance of having a clear and straightforward process for certification.
We acknowledge that a well-explained and easy-to-follow process is crucial in ensuring a positive experience for our candidates. We apologize for any confusion you may have encountered along the way.
In the meantime, if you have any questions or need assistance at any step of the process, please don't hesitate to reach out to us via email at [email protected]. Our dedicated team is here to provide you with the information and support you need to navigate the process smoothly.
Thank you for your patience and for giving us the opportunity to improve.
I am purchasing this for the second time because I did not receive a link to the practice test from my first purchase. No one is available to assist, your site does not include clear instructions on how to access the practice test.
Hi Staci, we have sent you a message last August 8,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience caused and we will do our best to address your concerns promptly.
Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you require any further assistance, we encourage you to send us an email at [email protected] and we will be happy to help you.
Poor customer service they don't want to help customers/ wasting our money and time/ I don't want to talk to them again
Hi Christeena, we have sent you a message last August 8,2023. However, we have not received a response.
We're sorry to hear about your negative experience with our customer service. We understand that efficient and helpful customer support is crucial, and we apologize for any inconvenience you've faced.
Your feedback is important to us, and we want to assure you that we take such matters seriously. We apologize for not meeting your expectations and for any frustration this situation has caused.
If you have any specific concerns or issues that you would like to discuss further, please feel free to reach out to us at [email protected]. We value your feedback and would like to work towards resolving any outstanding matters to your satisfaction.
However, if you've decided not to contact us again, we respect your decision. If you change your mind in the future or have any questions, please know that we're here to assist you.
Thank you for taking the time to share your thoughts, and we appreciate the opportunity to learn and improve from your feedback.
Y'all charge so much for different items that could be one and not for all
States
Hi Anais, we have sent you a message last August 4,2023. However, we have not received a response.
Thank you for sharing your feedback with us. We understand that cost considerations are important to our candidates, and we apologize for any inconvenience or frustration you may have experienced regarding our pricing structure.
We strive to provide a range of offerings that cater to candidates' diverse needs and requirements across different states and regions. However, we understand that having a more streamlined and consistent pricing approach would be beneficial.
Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services and offerings. If you have any further questions or concerns, please feel free to reach out to us via email at [email protected]. We're here to assist you in any way we can.
Thank you for your understanding and for taking the time to share your thoughts with us.
I feel it would be better if the test prep was online like the dmv practice test.
2nd time I ordered this test. I did not receive the test prep that I paid for when I signed up for my exam.
Hi Kelli, we have sent you a message last August 4,2023. However, we have not received a response.
We apologize for any inconvenience you've experienced with your test prep materials. We understand the importance of receiving the materials you paid for in a timely and efficient manner.
When you place an order for test prep materials, you should receive a second email containing your access code. This code is used to create a GMetrix account and access your practice test. If you did not receive this email or are facing difficulties accessing the test prep, we recommend contacting our support team at [email protected]. They will be able to assist you in resolving the issue and ensuring you have the necessary access.
We apologize for any frustration this may have caused and appreciate your patience. Your success is important to us, and we're here to help you every step of the way.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're committed to ensuring you have a positive experience with our services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, we have sent you a message last August 9,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced with accessing your first practice test.
If you encounter any difficulties with the practice test you've recently purchased, we recommend contacting our support team at 866-589-3088 or emailing [email protected]. They will be more than happy to assist you and ensure that you can access the test without any issues.
We appreciate your patience and understanding, and we're here to ensure that your experience with our practice tests is as smooth and productive as possible. If you have any further questions or concerns, please don't hesitate to reach out.