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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Site is not easy to navigate. Search needs better results
Success was achieved in cooperation with the expert. Expertly complete information was provided on several problematic questions, the answer is witty, aimed at reliable sources and rules. From the first time, the approach was professional and not protracted.
This is not the first issue I have had with this testing service. My exam was scheduled for 11 am and I arrived early for it. After going through the check in process with the proctor I was unable to start my exam. They told me to reload the page and it made me restart my check in process. After the third time, a proctor got support in the chat. Support made me download a software where they can access my computer to fix the issue. I allowed them to do this and they said all was fixed. I signed back in and the same issue was happening. I called their technical support number and explained what was going on. By this point, my computer battery was dying while plugged in. 75 minutes later while talking to support, I was in the same spot. Eventually, I said I would like to reschedule the exam and could not even do that. They told me I need to wait 24-48 hours to call back and reschedule. The rescheduling needs to be approved and they want me to pay for it. I was missing work to take this exam and could not, so I will have to miss more time for work. Their technical support could not fix this issue and I hope it does not happen in the future.
Hi Jack, we have sent you a message last August 18,2023. However, we have not received a response.
We apologize for the frustrating experience you had while trying to take your exam. This is not the level of service we strive to provide. Your feedback is valuable to us, and we want to address your concerns as soon as possible.
To further assist you, please provide us with your full name, exam confirmation number, and additional details of the concern. You can send this information via email to [email protected].
We will investigate the issue and work towards a resolution to ensure you have a smoother experience in the future. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter.
If you take the time, you can find out what you need.
Lots of difficulty with log in to complete my course
Hi Jennifer, we have sent you a message last August 17,2023. However, we have not received a response.
We're sorry to hear that you're experiencing difficulties with logging in to complete your course.
For immediate assistance, please don't hesitate to contact our support team at 866-589-3088 or email them at [email protected]. They will be able to provide you with the necessary guidance to resolve your login issues and ensure a smoother experience with our course.
Your satisfaction is important to us, and we're here to help you every step of the way.
I have been trying to use your website to find dates and times for a real estate exam in Kentucky. I took my husband and I two days to navigate your website to finally find dates and times. We are not completely computer ignorant.
Hi Nancy, we have sent you a message last August 16,2023. However, we have not received a response.
We apologize for the difficulties you experienced while trying to navigate our website to find exam dates and times for the Kentucky real estate exam. We understand that user-friendly navigation is crucial, and we appreciate your feedback in highlighting this concern.
For any further assistance or if you encounter any issues in the future, please don't hesitate to reach out to us via email at [email protected]. We're here to help and make your experience as smooth as possible.
The day of test, everything was fine. But the practice exam and online experience was terrible. The first practice exam failed to load for 3 days in a row, and when I sent screenshots to customer service, they never issued a refund or credit. Also, they don't tell you that the practice exam closes within a certain time limit of the test. I saved time to study and finish my practice exam now, but it won't open. This is the second one I purchased, because I failed the first exam (thanks to not having a practice exam the first go round), and here I am going into exam #2 tomorrow with no practice exam. My test is in 12 hours. I could be running questions right now! The problem is that no matter how many times I reach out to customer service, there is no service. No refund...no opening my test back up, or explaining their policy of closing out the exam before (X) hours before the real test. I'm very frustrated with PSI... the whole thing is a scam that you have to put up with if you want the credentials.
Hi Evan, we have sent you a message last August 16,2023. However, we have not received a response.
We apologize for the frustrating experience you've had with our practice exams and online customer service. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is important to us, as it helps us identify areas for improvement.
If you could please provide us with your full name, exam confirmation number, and specific details of the concern you've mentioned, we would be more than happy to look into this matter for you. Kindly send this information via email to [email protected] so that we can investigate and address your concerns promptly.
We genuinely appreciate your understanding and patience. Thank you for bringing this to our attention.
This is the most un-friendly to the customer website that I have experienced in the last few years. It is clear it was written by IT folks and not reviewed by customers. It is absolutely awful. Difficult to navigate, unclear, and a pain. When a customer types in the State, and the test the website should take him or her to the correct webpage. Instead the website takes the "customer" to a list of irrelevant items.
Hi Michael, we have sent you a message last August 16,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced while trying to get assistance with your study guide order and questions about the Brokers Exam. Your feedback is important to us, and I'm sorry for any frustration caused by the phone connection and the delay in getting the help you need.
If you have concerns about your order or if you need clarification about the study material, please feel free to contact our support team via call 866-589-3088 or email at [email protected]. They will be able to assist you promptly and ensure that your questions are addressed accurately.
We appreciate your patience and understanding as we work to improve our customer service experience. If you have any further questions or require assistance, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward.
Trying to get help via the phone number provided to make sure that I am ordering the correct study guide and I have other questions about different states for the Brokers Exam. First person could not help me (bad connect and hard to understand) and transferred me to someone else to assist me. Still on hold over 15 minutes with a bad connection. I hope I ordered the correct material as I would not want to be double charged if I did not.
Hi Michelle, we have sent you a message last August 15,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced while trying to get assistance with your study guide order and questions about the Brokers Exam. Your feedback is important to us, and I'm sorry for any frustration caused by the phone connection and the delay in getting the help you need.
If you have concerns about your order or if you need clarification about the study material, please feel free to contact our support team via call 866-589-3088 or email at [email protected]. They will be able to assist you promptly and ensure that your questions are addressed accurately.
We appreciate your patience and understanding as we work to improve our customer service experience. If you have any further questions or require assistance, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward.
I was holding on the phone for someone to explain the 2 products and got transferred to 3 different people and finally left on hold for 15 minutes... finally hung up
I am looking for Colorado real estate stuff specific and when I type in Colorado real estate other stuff not pertaining to Colorado comes up, would be nice if only Colorado information that I needed would come up only.
Hi Megan, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you've encountered while searching for Colorado-specific real estate materials on our website.
We understand the importance of finding the right information efficiently. To address this issue and ensure that you are able to access Colorado-specific materials, we recommend reaching out to our support team at [email protected]. They will be able to assist you in finding the specific resources you need for your Colorado real estate needs.
Your feedback is valuable as we continue to improve our website's search functionality. We appreciate your understanding and patience as we work to enhance your experience.
Website is unclear. The emailed information I received did not resolve my problem
Hi Edward, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for reaching out to us and sharing your experience. We apologize for any confusion or inconvenience you've encountered with our website and the information provided via email.
To address your concern more effectively, we recommend contacting our dedicated support team at 866-589-3088 or by emailing [email protected]. They will be able to provide you with personalized assistance and help you navigate through any issues you are facing.
Your feedback is important to us, and we strive to improve our services based on customer input. If you have any further questions or need additional assistance, please don't hesitate to reach out to the provided contact information.
Could not input my address to sign up without hitting left mouse after each letter also could not return to the order page after placing items in cart
Hi Hallie, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for bringing this issue to our attention. We apologize for any inconvenience you've experienced while trying to sign up and navigate our website.
To better assist you with the address input and navigating back to the order page, please don't hesitate to reach out to our support team. They will be able to provide you with guidance and troubleshoot any technical issues you encountered. You can contact our support team by calling 866-589-3088 or emailing [email protected].
Paid for my exam gave me a error message wouldnt let me do it no money back its all a scam ive put over 100 bucks in to a business who wants to hire me to get to the exam see and error message messaged psi to get no response, wasted time away from my kids and family and now cant even pay for my meds this month all a scam unreal.
Hi Amber, we have sent you a message last August 14,2023. However, we have not received a response.
We're truly sorry to hear about the frustration you've encountered during your exam process. Your experience is not reflective of the standard we strive to maintain. We apologize for any inconvenience you've faced.
In order to assist you further and investigate the issue you encountered, we kindly request that you provide us with your full name, exam confirmation number, and specific details of the concern you faced. You can send this information via email to [email protected].
We understand the importance of resolving this matter and are committed to addressing your concerns. Please know that we take your feedback seriously and will work to ensure that your issue is properly addressed.
Thank you for reaching out, and we appreciate your understanding.
Practice tests didn't explain the answers, PSI lost my tests scores, no management, poor communication. Literally the worst.
Hi Rayne, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for sharing your feedback with us. We're sorry to hear about your negative experience with the practice tests and the issues you've encountered with PSI.
To assist you further and address your concerns, we kindly request that you provide us with your full name, exam confirmation number, and more details about the specific issues you faced. Please send this information via email to [email protected], and our team will investigate your case and work to resolve any problems you've encountered.
We understand the importance of clear communication and reliable service, and we apologize for any inconvenience you've experienced. Your feedback helps us identify areas for improvement, and we're committed to ensuring a better experience for all our candidates.
Thank you for reaching out, and we look forward to assisting you in resolving these matters.
Practice tests didn't explain the answers, PSI lost my tests scores, no management, poor communication. Literally the worst.
My PSI account advised me to get a practice test $19.00 something cents. I finished that one, and then under my account it had "more products"...the only options were the same 134 question test. I assumed it would be a set of different questions since I was paying an additional 20 dollars and it was being offered again. It was the same set of questions. So I had to make a whole other account for the PSI store in order to see the other practice test options. Not a very clear set up...id like to get my $20 dollars back from my second purchase.
Hi Megan, we have sent you a message last August 14,2023. However, we have not received a response.
We appreciate your concerns about the number of questions available in the test. Each of your unlimited practice test attempt includes 85 randomly-selected questions from a pool of 534 items based on actual test objectives and common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you again for your feedback. If you need further assistance, please don't hesitate to contact us via email at [email protected].
I would like to have known that these resources were available sooner. I really had to dig for a written manual.
Its was easy to pick up what i need to be ready for my next exam
The instructions sent are horrible and unclear and then won't make any exceptions.
Hi Lakeeta, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for reaching out and sharing your concerns regarding the instructions you received. We apologize for any confusion or frustration you've experienced.
Clear and concise instructions are essential to ensuring a smooth experience for our candidates, and we are sorry to hear that the instructions you received fell short of your expectations.
Please know that we take your feedback seriously and are committed to improving the clarity of our instructions. We value your input, as it helps us enhance our processes and provide a better overall experience.
If you require further assistance, have questions, or encounter any issues, please feel free to contact us via email at [email protected]. Our team is here to help and address any concerns you may have.
Thank you for your understanding and patience as we work to provide better guidance for our candidates.
Not so good! When I called the customer service center and the lady I spoke with couldn't answer any of my questions about where I can take my SC Real Estate Salesperson exam. But she was very friendly although I couldn't understand her when she was speaking to me since her accent was so thick.
Hi Samantha, we have sent you a message last August 14,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while seeking information about scheduling your SC Real Estate Salesperson exam. We understand the importance of clear communication and accurate assistance.
Your feedback is valuable to us, and we're sorry for any difficulty you faced due to language barriers during the call. We strive to ensure that our customer service representatives are able to effectively assist all candidates. We appreciate your understanding of the representative's attempt to provide friendly service despite the language challenge.
For a more efficient and accurate way to schedule your test appointments, we recommend using our online scheduling website at https://test-takers.psiexams.com/. This platform is designed to provide you with the necessary information and options for exam scheduling.
Thank you for your feedback and understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gabrielle, we have sent you a message last August 18,2023. However, we have not received a response.
We appreciate your feedback regarding our website and search functionality. We understand the importance of providing a user-friendly experience and accurate search results for our candidates.
If you encounter any difficulties while navigating our site or have suggestions for improvement, please feel free to contact our support team at [email protected].
Your input helps us enhance our platform and ensure a more seamless experience for all users. We're here to assist you and address any concerns you may have.