On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
System issues (twice) with the online and had to spend over an hour each time and then the staff in the testing location (both times) were late and took forever to get us checked in and able to test...over an hour of waiting around both times.
I had to change my password twicw before I could login. Then I couldn't understand how to submit a course with payment. I am an Unlimited Course Sponsor, so there shouldn't be any payment, But I believe I have to print out something for proof. Terrible experience.
Hi Brian, we have sent you a message last August 23,2023. However, we have not received a response.
We apologize for the inconvenience you've faced while trying to use our platform. It seems there might be some technical issues that need to be addressed.
Please don't hesitate to contact our support team at 866-589-3088 or via email at [email protected]. They will be able to assist you further with resolving the password and payment issues, as well as provide guidance on how to proceed with submitting your course and any necessary documentation.
Your satisfaction is important to us, and we're here to help you navigate through these challenges.
Very convoluted website and difficult to find what i need
Hi Christina, we have sent you a message last August 24,2023. However, we have not received a response.
We apologize for the inconvenience you've faced with our website. We understand that navigating our website can sometimes be challenging.
If you need assistance with finding the information you need or have any questions, please feel free to contact us at 866-589-3088 or email [email protected]. Our support team will be more than happy to assist you in any way they can. Your feedback is valuable, and we're continuously working to improve our website for a better user experience.
The website needs a complete update. It's prolonged, buggy, and hard to use. The spot to book a test must be very big on the front page.
Hi Connor, we have sent you a message last August 23,2023. However, we have not received a response.
Thank you for your feedback regarding our website. We understand your concerns and are continuously working to improve our online platform for a better user experience. We appreciate your suggestions about the booking process and will take them into consideration as we make updates to our website.
If you encounter any specific issues or need further assistance, please feel free to reach out to us via email at [email protected]. Your input is valuable to us as we strive to enhance our services.
I went to the exam center to take my test and they told me I had to reschedule with PSI because something wasn't working with the computers. PSI NEVER REFUNDS me. I have called several times. $225 dollars for an exam isn't cheap. I will not be paying them again to take another exam I would never recommend their services.
Hi Chelsea, we have sent you a message last August 22,2023. However, we have not received a response.
We're sorry to hear about the inconvenience you've faced. It's understandable that you're frustrated by the situation.
To address this issue, I recommend reaching out to [email protected] via email. Explain the situation in detail, including the fact that you were asked to reschedule due to technical issues at the exam center and that you've been trying to get a refund without success. Provide any relevant information such as your full name, exam confirmation number, dates, and any communication you've had with PSI.
While I cannot guarantee the outcome, the customer support team should be able to review your case and assist you further. Your feedback is valuable, and sharing your experience with them will help improve their services. If you have any more questions or need assistance, don't hesitate to ask.
The emails received are not too many, great information regarding test taking and potential helpful tools
It has been difficult getting my payment through. The site kept glitching with an error message. I received a coupon code but it meant nothing. HBAC-A331-WJ81
Hi Jacquetta, we have sent you a message last August 22,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced while trying to make a payment.
To address this issue and provide further assistance, please reach out to our support team at [email protected].
They will be able to help you resolve the payment issue and ensure a smooth process for you.
Ordering for son. The ordering process is quick and easy, but the price of a 2002 addition seems a lot. But parents will do whatever it takes to help their children succeed.
I signed up online and was charged, my account not found, had to request a refund and now I am signing up again.
Hi Christy, we have sent you a message last August 22,2023. However, we have not received a response.
We're sorry to hear about the difficulties you've experienced.
For assistance with your online sign-up issue, please contact [email protected] and for your refund request contact [email protected].
By contacting both [email protected] and [email protected] separately for each issue, you can ensure that your concerns are addressed accurately and efficiently. I hope this helps, and if you have any further questions or need assistance, feel free to reach out
Not sure of the quality of the product, but paying anyway.
Missing links in emails to things i have already purchased, had to repurchase just to take the practice tests -
Hi Shelbie, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for any inconvenience you've experienced with our emails and purchased content. This certainly isn't the experience we aim to provide. Please know that your feedback is important to us and helps us improve our services.
To resolve the issue and ensure you have access to the practice tests you've purchased, please reach out to our support team at [email protected]. They will be able to assist you and make sure you're able to access the content you've already purchased without any further complications.
Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this matter for you.
The online purchase was fine. However, when I had to call customer service to sign up for the test it was a NIGHTMARE. I spoke to 5 different reps over a 3 day period. Each time on the phone for 1 hour or more. It took 45 minutes for them to even find my account using my social security, birthdate, address, etc. Then they told me my email address was wrong and NOBODY could fix it. Which turned out to be a lie. In the end, finally after a week of trying, I got a rep to fix it in your system. It seemed every rep I talked to didn't really understand English or what I was asking or saying.
Hi Leslie, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for the frustrating experience you had while trying to sign up for the test and dealing with our customer service representatives. We understand that this level of service is not up to our standards, and we appreciate your feedback as it helps us improve.
Your satisfaction is very important to us, and we're committed to addressing and rectifying the issues you faced. If you encounter any further problems or have additional concerns, please don't hesitate to reach out to us at [email protected].
We'll do our best to assist you and ensure a smoother experience moving forward. Your feedback is valued, and we're taking steps to improve our processes and enhance our customer service.
Clearly it states that there is a 30 day use window and it is not true, you can only work with the test one time.
Hi Lyle, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for any confusion regarding the usage window of the practice test.
If you've encountered difficulties using the test within the specified timeframe, please reach out to our support team at 866-589-3088 or email [email protected]. We'll be happy to address your concerns and assist you in finding a suitable solution.
Your feedback is valuable to us, and we aim to provide you with the best possible experience.
I purchased a practice exam when I scheduled my journeyman electrician test but cannot access it.
Hi Noah, we have sent you a message last August 21,2023. However, we have not received a response.
We're sorry to hear that you're experiencing difficulties accessing the practice exam you purchased. We understand the importance of being able to utilize the resources you've paid for.
To address this issue, we recommend contacting our support team at [email protected]. They will be able to assist you in resolving the access problem and ensure that you can use the practice exam in preparation for your journeyman electrician test.
Your satisfaction is important to us, and we're committed to providing the help you need to navigate through any challenges you encounter. Please reach out to our support team, and they will work with you to ensure a smooth experience with the practice exam.
System crashing and being not available on multiple times
Hi Jason, we have sent you a message last August 21,2023. However, we have not received a response.
We're sorry to hear about the difficulties you've encountered with our system. We understand how frustrating it can be when the system crashes or becomes unavailable during crucial moments. Your feedback is valuable to us, and we apologize for any inconvenience this may have caused.
For urgent issues related to an existing book order, please reach out to us at 866-589-3088. Our support team is here to assist you and address your concerns as quickly as possible. Additionally, for any other inquiries or assistance, you can contact us at [email protected].
We appreciate your understanding and patience as we work to improve our systems and provide a better experience for all our customers.
We purchase the cheaper option that had only 25 questions when the test had 85. Crappy to have to buy the more expensive version to try to pass the test.
Hi Lindsay, we have sent you a message last August 21,2023. However, we have not received a response.
We're sorry for any inconvenience you've experienced with the practice test options.
If you have any further concerns or questions, please don't hesitate to reach out to us via email at [email protected]. We're here to assist you.
Working with HPCC and literally spent an hour just trying to figure out how to log in and access this content. I don't know if the anti-intuitive, sloppy organization is on their end or yours, but frankly I'd rather not recertify and take the pay cut than go through this again. The poor user interface isn't worth the hassle.
Hi Hannah, we have sent you a message last August 21,2023. However, we have not received a response.
We're sorry to hear about the difficulties you've faced while trying to access the content and log in. Your feedback is valuable to us, and we apologize for any frustration you've experienced.
We understand that a smooth and user-friendly experience is important, and we're here to help resolve the issue. If you have specific details about the challenges you encountered, please feel free to share them with us. This will assist us in improving our services and addressing any concerns you might have.
If you need further assistance or have any questions, please don't hesitate to reach out to us via email at [email protected].
Your satisfaction is important to us, and we're here to ensure that you have a more positive experience moving forward.
I took a practice exam and can't even review the results of it. The exam is a one attempt, however, does not say anything about not being able to even review your results. I don't understand how the site can charge me $20 for an exam, tell me I will receive the results in 24 hours, and then refuse to give me my results until after my actual exam. Customer service said it wasn't their problem and that it would be escalated and I'd hear back in 48 hours. Too bad my exam is in less than 24 so they took my money and provided no help.
Hi Jonathon, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for the frustration you're facing with accessing the results of your practice exam. Your feedback is important to us, and we're committed to resolving this issue for you.
To assist you effectively, could you please provide us with your full name, exam confirmation number, and any additional details about your concern? You can send this information to us via email at [email protected]. We will investigate the matter and work to provide you with a resolution as soon as possible.
Your satisfaction is our priority, and we'll do our best to ensure a positive experience for you.
I BEEN EMAIL AND ASK FOR A RIGHT MATERIAL FOR TENNESSEE EXAM PREP STATE PORTION BUT EMAIL PREP SUPPORT DID NOT HAVE A CLEAR REPLY.
Hi Rose, we have sent you a message last August 21,2023. However, we have not received a response.
We apologize for any confusion you've experienced with our email support. If you have an urgent issue regarding your book order and need assistance with finding the right material for the Tennessee exam prep state portion, I recommend contacting our customer support at 866-589-3088.
If you have further concerns or questions, please don't hesitate to reach out to us.
Always easy to deal with. Great help to candidates.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard, we have sent you a message last August 24,2023. However, we have not received a response.
We're sorry to hear about the technical issues you encountered while using our online system and the delays you experienced at the testing location. Your feedback is important to us, and we apologize for any inconvenience these issues may have caused.
If you have any further concerns or if you would like us to investigate your situation more thoroughly, please feel free to contact us via email at [email protected]. We appreciate your patience and understanding as we work to improve our services.