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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love the options of choice in assisting with exam prep.
Very easy to use would rather paper to be sent but it is what it is
It took me too long to figure out how to log in and access the test on your website, it was not very clear.
Was very helpful in finding the right product to help with taking the test.
When you search for the NC exam practice tests, it brings up 3 options which are VERY unclear. You think you are getting everything included with the higher option but in fact, you are not. It doesn't even give you practice tests.
Hi Kassady, we have sent you a message last August 30,2023. However, we have not received a response.
We're sorry to hear about the confusion you've encountered while trying to access the practice tests for the NC exam. We understand how important it is for our candidates to have clear and accurate information about the available options.
For assistance and clarification regarding the practice tests, we recommend that you reach out to our support team. You can contact us by calling 866-589-3088 or emailing [email protected]. Our dedicated support team will be more than happy to provide you with the information you need and help you navigate through the available options.
We apologize for any inconvenience this may have caused and appreciate your feedback. We are committed to improving our services and ensuring that our candidates have a seamless and informative experience.
Thank you for bringing this to our attention, and we look forward to assisting you further.
This company is the most unprofessional an unorganized I've ever seen. I rescheduled my test online, and when I showed up to take my exam I was told it had been canceled by PSI for an unknown reason. I then called PSI to get it resolved so that I could take my exam that I drove 2 1/2 hrs to take and they told me they would call me back in 24/48 hrs. Here it is 4 weeks later and they have yet to let me re-schedule my exam. The system won't allow me book my exam and they can't book it over the phone. I keep getting told that I will receive an update in 24-48 hrs. It's been 4 weeks. I'm really disappointed that this company has taken my money and won't allow me to take my exam that I've been preparing months for! Complete waste of my time!
Hi Bre, we have sent you a message last August 30,2023. However, we have not received a response.
We apologize for the frustration and inconvenience you've experienced with our services. We understand how important it is to have a smooth and organized testing process, and we're sorry that we fell short of your expectations.
To assist you further and resolve this issue, we kindly request that you provide us with the following information:
Full Name:
Exam Confirmation Number (if available):
Detailed Description of the Concern:
Please send this information via email to [email protected]. Our team will review your case and work towards finding a solution as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this issue for you.
I always have issues with PSI and their lack of customer service! Can't find a link to original test I paid for and still on hold for over 30 minutes and counting for help. I have just reordered the tests to try to expedite the situation.
Hi Greg, we have sent you a message last August 30,2023. However, we have not received a response.
We apologize for the inconvenience you're facing with accessing your practice test and the difficulties you've encountered with our customer service. We understand your frustration and are here to help resolve this issue for you.
To ensure you can access your practice test as soon as possible, we recommend taking the following steps:
Check Your Email: Make sure you've received the second email containing your access code. This email should provide you with instructions on how to create a GMetrix account and redeem your code.
Redeem Your Code: Follow the instructions in the email to redeem your access code and gain access to the practice test.
Contact GMetrix Support: If you continue to experience difficulties, please reach out to GMetrix support directly at [email protected]. They are equipped to assist you with any technical issues related to accessing your practice test.
If you encounter any further challenges or have additional questions, please don't hesitate to contact us again. We want to ensure you have a smooth experience with our services.
I had paid for the test when I registered. Found out there is no record of the test and now had to pay again for the test and go thru the process of getting a refund for the original test.
Hi Marlena, we have sent you a message last August 27,2023. However, we have not received a response.
We're sorry for the inconvenience you've experienced with your test registration and payment.
To resolve this issue, kindly provide us with your full name, exam confirmation number, and a detailed description of the concern via email at [email protected]. Our team will investigate the situation and assist you.
We understand your frustration and appreciate your patience. If you have any further questions or need assistance, feel free to reach out.
Your salesperson was very helpful and the website was easy to navigate.
The 3rd FREE Simulated Broker Exam does not work properly. I was only able to select my choices for the 1st two sections and the 3rd section would recognize that I made a selection, so I was UNABLE to move forward to finish and get my scores.
Hi Nicole, we have sent you a message last August 28,2023. However, we have not received a response.
We're sorry to hear about the issue you encountered while attempting the 3rd FREE Simulated Broker Exam.
To get this issue resolved, please contact our support team at 866-589-3088 or email [email protected]. They will be able to assist you further.
Your feedback is valuable to us, and we appreciate your patience as we work to address this issue. If you have any more questions or concerns, please don't hesitate to ask.
I think this program will help me and so far I think it's fantastic
Hi Victor, we have sent you a message last August 28,2023. However, we have not received a response.
We're sorry to hear that you encountered difficulties while trying to create an account. For assistance with this issue, please reach out to [email protected]. They should be able to provide you with the necessary guidance and help you resolve the problem you faced during the account creation process. If you have any further questions or concerns, feel free to ask. Your satisfaction is important to us.
Cumbersome, not clear, seems more like a for profit business than a public service.
Hi Shelley, we have sent you a message last August 28,2023. However, we have not received a response.
We apologize for any inconvenience you may have experienced with our services. We value your feedback and are committed to improving our processes to provide a better experience for our candidates. If you have specific concerns or suggestions for improvement, please feel free to share them with us via email at [email protected].
Your input is important to us, and we strive to make our services more user-friendly and transparent. If there's anything specific you would like to address or if you need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with us is as smooth as possible.
This isn't necessarily your fault but it is difficult to follow the states guidelines just to get approved to take the test...you could definitely streamline this process like not having to mail in any paperwork and waiting for a response through the mail...it would be beneficial just to send everything to you...just a thought
Hi David, we have sent you a message last August 28,2023. However, we have not received a response.
Thank you for your feedback and suggestion. We understand that navigating the approval process for the test can sometimes be challenging due to state guidelines and requirements. We appreciate your input on streamlining the process to make it more convenient for candidates.
Your feedback is important to us as we continuously work to improve our processes and provide a better experience for our candidates. If you have any further concerns or suggestions, please don't hesitate to share them with us. For specific inquiries or assistance, please provide your full name, email address, and the details of your concern via email at [email protected]. We're here to assist you and make your experience with us as seamless as possible.
This has complete descriptions on what we are buying
There is a lot of issues trying to login into the account. I ave an account with the testing center but everytime i login into the store it does not let me.
Hi Maria, we have sent you a message last August 28,2023. However, we have not received a response.
We apologize for the inconvenience you're facing while trying to log in to your account on the store. To address this issue, we recommend contacting our support team directly at [email protected]. They will be able to assist you in resolving the login problem and ensuring that you can access your account without any further issues.
Please provide them with your account details and a description of the problem you're encountering, so they can assist you in the most efficient way possible. We appreciate your patience and understanding as we work to resolve this matter for you.
Login and password is extremely difficult between the two sites
Hi Mark, we have sent you a message last August 25,2023. However, we have not received a response.
We're sorry to hear that you've been facing difficulties with your login and password across our platforms. Your experience is important to us, and we want to ensure that you have a smooth and user-friendly experience.
For assistance with your login and password issues, please don't hesitate to reach out to our support team at 866-589-3088 or via email at [email protected]. They will be able to provide you with the guidance and help you need to resolve these issues and access your account.
Thank you for your understanding as we work to address this matter.
I have to navigate on my own, my experienced was great
Pague 2 veces para practicar el examen y después no puedo entrar a estudiar y el personal no responde mala experiencia tengo
Hi Maria, we have sent you a message last August 24,2023. However, we have not received a response.
We're sorry to hear about your experience.
To address the issue, I recommend contacting [email protected] for assistance. They will be able to help you resolve the problem with accessing your practice test after making the payment.
It's important to have a seamless experience when preparing for your exam, and their support team should be able to assist you with getting access to the materials you paid for.
It was a bit difficult to understand the agent(s) on the phone.
Hi Laneece, we have sent you a message last August 24,2023. However, we have not received a response.
We apologize if you had difficulty understanding our agents during your recent interaction. Your feedback is valuable to us, and we'll work to ensure clearer communication in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us via email at [email protected]. We're here to help and provide the assistance you need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Casey, we have sent you a message last August 31,2023. However, we have not received a response.
Thank you for sharing your feedback with us regarding the login and test access process on our website. We apologize for any confusion or difficulty you experienced while trying to access the test.
We understand the importance of providing a user-friendly experience for our candidates, and we appreciate your input in helping us identify areas for improvement. Your feedback will be valuable as we work towards enhancing the clarity and usability of our website to ensure a smoother process for all users.
If you have any further questions or encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. You can contact us at 866-589-3088 or via email at [email protected]. We're here to help and ensure your testing experience is as seamless as possible.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we strive to make necessary improvements.