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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm really upset with your website and the lack of proper instructions when signing up for practice test.
This site it terrible for naviation. I already paid 49.99 + 29.99 for other products but they wont' show up and since they are digital, I can't get my $ back. This site is a scam!
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced. We did attempt to contact you in response to your issue on February 20,2024.
To address your concerns and resolve the issues you encountered with your purchased products, please contact our support team at [email protected].
Thank you for your patience and understanding. 2nd reply via Resolution tab We apologize for any inconvenience this may have caused.
To address the double charge and request a refund for the additional test packages, we kindly ask you to contact our support team via email at [email protected]. Please provide them with the details of your purchases, including the order numbers or any relevant information.
We appreciate your understanding.
Taking too long to schedule exams, no many options for language to take exams
Thank you for reaching out to us regarding your concerns. We apologize for any inconvenience you may have experienced in this regard. We did attempt to contact you in response to your issue on February 20,2024.
To address your concerns and assist you further, we kindly ask you to contact us via email at [email protected]. Please provide us with your full name, exam confirmation number, and details of your concern. This will help us better understand your situation.
We look forward to assisting you promptly.
At first when Ohio switched to you it seemed confusing, but now i like you so much better then Prometric. Also, thank you so much for always answering my questions.
You just took OH Insurance over and it was confusing at first, but i am getting it now and i like your process!
A little hard to see what books i need but im working thru it
$24 to ship one $47 book is outrageous. There isn't even options to pick up at any test sites.
Thank you for reaching out to us and expressing your concerns. We apologize for any inconvenience or frustration caused. We did attempt to contact you in response to your issue on February 16,2024.
To address your concerns and explore potential alternatives, we recommend contacting our support team directly at [email protected].
We appreciate your understanding.
The worst experience
I purchased the broker and I have a life insurance practice test
Thank you for reaching out to us regarding your recent experience with our app. We apologize for any inconvenience or frustration you may have encountered. We did attempt to contact you in response to your issue on February 15,2024.
To address your concerns and provide you with the assistance you need, we recommend contacting our support team directly at [email protected].
Our team will be happy to assist you further, address any issues you may be experiencing with the app.
Absolutely terrible service nobody knows how to resolve in issue
Thank you for reaching out to us regarding your concerns. We apologize for any inconvenience or frustration. We did attempt to contact you in response to your issue on February 12,2024.
To address your concerns and explore potential alternatives, we recommend contacting our support team directly at [email protected].
Products were confusing and I had questions so I called the toll free number, waited for 15 minutes with no response so I hung up.
We apologize for the inconvenience you're experiencing with accessing the practice tests and we did attempt to contact you in response to your issue on February 15,2024.
To assist you further and resolve this issue promptly, we recommend contacting our support team via email at [email protected].
Please provide them with details regarding your purchase and the specific difficulties you're encountering with accessing the practice tests.
We look forward to assisting you promptly.
Very difficult to figure out what exam I must take.
Thank you for reaching out to us regarding the difficulty you encountered. We apologize for any confusion or frustration you may have experienced. We did attempt to contact you in response to your issue on February 15,2024.
To assist you in identifying the exam that best suits your needs and qualifications, we recommend contacting our support team at 866-589-3088 or via email at [email protected].
Thank you for bringing this matter to our attention, and please do not hesitate to reach out if you have any further questions or concerns.
Pretty straightforward process. The test prep sounds comprehensive and tailored for my needs.
Confusing. Why is it necessary to have 2 accounts, one for the test registration, and another for the store?
Thank you for reaching out to us with your concern. We apologize for any inconvenience this may have caused. We did attempt to contact you in response to your issue on February 20,2024.
If you require further assistance or have any additional questions, please feel free to contact us at [email protected]. Our team will be more than happy to assist you and address any concerns you may have.
We appreciate your understanding.
I tried to find testing centers in Mi as I have limited transportation Options It simply says visit our web site for locations. After half an hour I gave up. Do you need help in web development Instead of visit site, include a hyper link HELLLOOOOOOOOOOOOOO
Thank you for reaching out to us and sharing your experience. We apologize for the frustration you encountered.
To assist you in finding testing centers in Michigan and address any other concerns you may have, please send us an email at [email protected]. Kindly provide your full name, exam confirmation number, and details of your concern. Our team will promptly assist you and ensure that you have the necessary information for your exam.
We look forward to assisting you further.
Please save your money and NEVER use this service if possible. The website is utterly awful. When searching for an Indiana real estate exam (broker) NOTHING appears more than 80% of the time. You have to do a scavenger hunt throughout the internet to find a link that will take you to the booking if you can EVEN manage to do that. If the exam does appear their LACK of quality editing and care for consumers shows immensely because underneath the exam name (Indiana Licensure Exam) it has the category Baber and Cosemetology.
Additionally, I scheduled an exam and the website said that my test had been booked. I showed up at the testing site and guess what... there was no exam waiting there for me to take. The test proctor added that this happened to multiple other people on the same day who received confirmation codes.
THIS SERVICE IS HORRENDOUS!
Thank you for reaching out to us and expressing your concerns. We sincerely apologize for the frustrating experience you encountered.
To address your concerns and rectify the situation, we kindly ask you to provide us with your full name, exam confirmation number, and details of your experience via email at [email protected].
It's really hard to figure out exactly what I ordered before. There are two self examinations and my first one doesn't say whether it's A or B.
Thank you for reaching out to us regarding your recent order. We apologize for any confusion you may be experiencing. We did attempt to contact you in response to your issue on February 13,2024.
To assist you in identifying the self-examinations you have ordered and clarifying any uncertainties, we recommend contacting our support team at [email protected].
Please do not hesitate to reach out if you have any further questions or concerns.
Its very hard to find my practice test and be able to go back over them at a later date. If I paid for those test they should be avaible for me to review my answers.
Thank you for reaching out to us regarding your experience. We apologize for any inconvenience you've encountered. We did attempt to contact you in response to your issue on February 13,2024.
To assist you with accessing and reviewing your practice tests at a later date, we recommend contacting our support team at [email protected].
Please feel free to reach out if you have any further questions or concerns.
I purchased this practice test when I scheduled my test but have not been able to access it so I am trying again.
Thank you for reaching out to us regarding your recent purchase of the practice test. We apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on February 12,2024.
To assist you further and ensure that you can access the practice test you purchased, we recommend contacting our support team at [email protected].
Please do not hesitate to reach out if you have any further questions or concerns.
If I could give a worse than one star review I would. As a disabled person on the spectrum, this was the most horrible testing experience I have had in my life. It started with a system failure on PSI's end (which they admitted to) where I was unable to take the test. The waved the fee for the test but made me pay the following. In the end, I lost 54 dollars and 2 full days of work for this exam. Which I was only able to take once. I had accounted that I would need to take at least one day off, two maximum to pass the full exam. But did not account for the loss of and extra day of work which is financially harmful for me. All of this on top of being disabled, this was the worst service I have ever received from any company. Additionally, I was under the impression if I left the exam to use the bathroomwhile in the state/final portion, I would lose the national exam portion I had completed before (while still under great stress, still passed.) I would have been willing to sacrifice the second half so I could relieve myself, but it was made to seem I would lose the entirety of my work prior. After completing both portions of the exam, shaking and crying, I was "forced" to complete a survey of the company or else I had to forfeit my entire exam. I asked if I could be excused after completing the exam while sitting in my own urine, and was told I must complete the survey to be finished. Inhumane, distressing, and one of the most embarrasing and cruel encounters I have faced.
We are deeply sorry to hear about the distressing experience you encountered during your recent testing session and we did attempt to contact you in response to your issue on February 12,2024.
To address your concerns and provide you with the support and assistance you need, we kindly ask you to contact us via email at [email protected]. Please provide us with your full name, exam confirmation number, and detailed description of your concerns and experiences during the testing session.
Thank you for bringing this matter to our attention, and we look forward to assisting you.
Although I haven't read the material I bought, the buying process was very easy and seemed secure.
When did we start getting taxed for buying practice questions? This is not fair. People are struggling to pay the exam fees, and also to buy practice questions, and now we're being taxed.
Thank you for reaching out to us regarding your recent experience and we did attempt to contact you in response to your issue on February 12,2024.
To address your specific concerns and provide further assistance, we recommend reaching out to our support team at [email protected].
Thank you for your understanding and patience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us and sharing your feedback. We apologize for any frustration or inconvenience you experienced. We did attempt to contact you in response to your issue on February 20,2024.
To address your concerns and provide you with the assistance you need, we encourage you to contact our support team at [email protected].
Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.