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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to purchase through online. I like that I can study on my laptop or on the go with my phone,
I bought a practice test, it does not work. I have been on hold for 16 minutes now. I have had similar problems before.
A little confusing finding the self-examination, from the credentials page, but I got it.
I ordered this test. Never took it. Lost access to it. Then spoke with customer service and was supposed to at least hear back about whether I would get access again and never did. I will always tell people to avoid this site and service. Unless i get a refund I will recommend every person i know who is considering using this service to steer clear.
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on February 5,2024.
To ensure that we resolve this matter promptly, we kindly ask you to reach out to our support team at 866-589-3088 or email [email protected].
Thank you for bringing this matter to our attention.
If there are valid reasons for the $75/practice test attempt sticker price, I'd love to hear them. Otherwise, this feels like gouging.
Thank you for bringing your concerns about the pricing of our practice tests to our attention. We understand your frustration and would like to address your inquiry regarding the pricing structure. We did attempt to contact you in response to your issue on February 5,2024.
Our practice test pricing reflects various factors, including the development, maintenance, and administration of high-quality practice materials. These materials are designed to closely simulate the actual exam experience, providing candidates with valuable preparation and assessment opportunities.
Additionally, the pricing also accounts for the ongoing research and updates required to ensure that our practice tests remain relevant and effective in helping candidates achieve their certification goals.
We value your feedback and understand the importance of offering fair and accessible pricing for our products. If you have any specific concerns, we encourage you to reach out to our support team at 866-589-3088 or email [email protected].
Thank you for your understanding.
It would be helpful to see a few pages of content.
Check out was really rough. It took me 3 times to get to the point I could enter in my credit card information.
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during the checkout process and we did attempt to contact you in response to your issue on February 3,2024.
If you have any further concerns or require assistance, please don't hesitate to contact us at [email protected]. We are here to help.
Some questions are not appropriately placed, e.g. It says in the previous patient, and there is no related previous question!
Representatives don't have any information about your products
We apologize for the inconvenience you've encountered with our representatives we did attempt to contact you in response to your issue on February 2,2024.
To ensure you receive accurate and helpful information about our products, please don't hesitate to contact us directly at 866-589-3088 or via email at [email protected].
We appreciate your patience and understanding. Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.
My beauty school is very unfortunately unprofessional, unorganized and once I completed my hours, they didn't want to help prepare me to take my state board test. No worries though, the folks at PSI got my back! Thank you!
The website is incredibly difficult to navigate. The correct information is buried only the technologically advanced have a chance of finding it!
Thank you for reaching out to us and expressing your concerns. We apologize for any inconvenience this may have caused you. We did attempt to contact you in response to your issue on Feb. 2,2024.
To assist you further and address any specific issues you encountered while navigating our website, we encourage you to contact our support team at [email protected].
We appreciate your patience and understanding. If you have any additional feedback or questions, please do not hesitate to reach out to us.
Thank you for your support and cooperation.
Had to cancel this order last time. Hopefully it works this time
Thank you for reaching out to us. We apologize for the inconvenience you experienced. We did attempt to contact you in response to your issue on February 2,2024.
To ensure a smoother experience this time, we recommend contacting our support team directly at [email protected].
Thank you for your patience and understanding. We look forward to assisting you with your order.
It was fast and quick to purchase the items I needed
Every time I call psi for assistance they send the call to another country for someone who knows as much as I know or less. I failed the Virginia salesperson state portion 2 times now with no help from psi. I've paid a total of $141.15 including this test plus another $60 more to take it again. Thanks for nothing!
We regret to hear about the challenges you've faced and we did attempt to contact you in response to your issue on February 2,2024.
To assist you effectively, could you please provide us with your full name, exam confirmation number, and detailed concerns via email at [email protected]?
Thank you for your patience and cooperation.
Website has not worked and I've had to rebuy this 2 times now and have spent several hours on the phone with customer service
We're sorry to hear about the challenges you've faced and we did attempt to contact you in response to your issue on January 30,2024.
Rest assured, our team at [email protected] is dedicated to assisting you with any issues you're facing regarding your purchases and website access.
Thank you for bringing this matter to our attention.
Would be helpful to have some verbal guidance to help navigate this process.
The code I was given kept saying it was invalid. I called for help from support and never received any assistance. I finally logged out of my account and then logged back in, problem fixed. WHY COULDN'T YOU GUYS TELL ME the answer was so simple!?
Thank you for reaching out to us regarding the issue you encountered and we did attempt to contact you in response to your issue on January 30,2024.
If you encounter any further difficulties or have any other questions, please do not hesitate to reach out to us at [email protected].
Thank you for bringing this matter to our attention, and we appreciate your understanding.
After my first login, I was not able to login with the same password. So I have been trying to get a recovery password for 24 hours and the password they send me doesn't let me to login. So they said they will reset account in 24 hours. So just to get a new password it takes me more than 48 hours and I was planning to schedule an exam but because of this issue I can't schedule it.
On the other hand, getting access to an exam takes too long, its a stressful process just before starting to your exam.
One more thing. First available exam schedules are usually 3 days further.(and it was just midnight! I had to take it at 2:00 am!) So you are not able to take an exam in less than 24 hours or even 48 hours.
Thank you for reaching out to us, and we apologize for the difficulties you've experienced. We did attempt to contact you in response to your issue on January 28,2024.
To address your concerns and ensure that your account issues are resolved promptly, please provide us with your full name, exam confirmation number, and detailed information about your concern via email at [email protected].
Thank you for bringing these matters to our attention, and we appreciate your patience as we work to address your concerns.
We (me and the owner of the company I work for) have called PSI 3 times and asked what materials or book(s) I need to study in order to pass the Michigan Electrology Instructor's exam. No one person we spoke with at PSI could answer that very simple question and we requested a manager call us and we never recieved a call. The only reason we were able to find the study packet we purchased was because someone from the State of Michigan took pity on us and helped us find the link. This is completely unacceptable and psi should be fired as the exam company that states use for something as important as professional licensing exam prep.
Thank you for reaching out to us, and we apologize for the frustration and inconvenience you've experienced. We did attempt to contact you in response to your issue on January 26,2024.
To assist you further and ensure that you have the necessary materials to prepare for your exam, please contact our support team at 866-589-3088 or email us at [email protected].
Thank you for bringing this matter to our attention, and we appreciate your patience.
I tapped the link provided doc did not download. Called customer support 3 times (still on the phone with them) and no one is willing to help. I just get transferred around in circles.
Thank you for reaching out. We're sorry to hear about the issue you're experiencing with downloading the PDF. We see that you purchased Virginia Real Estate License Exam Prep - 1st Edition - PDF. However, as stated in the acknowledgement, it's important to save the PDF after it opens on your device, as it may not be available for download after the initial opening.
For any immediate assistance, please contact our support team at 866-589-3088 or via email at [email protected].
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us, and we apologize for the inconvenience. We did attempt to contact you in response to your issue on February 5,2024.
Our team at [email protected] is dedicated to helping customers like you with any technical difficulties or issues they encounter.