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PropertyRecs.com Reviews Summary
PropertyRecs.com has a rating of 4.7 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecs.com most frequently mention customer service, live chat and credit card.
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I accessed the web site for property info. I paid $1 and then $7 for access. Which I was ok with. My bank called me a few days later about a $20 charge on my CC that they thought was fraud, which I confirmed that I approved the smaller amounts but not $20. My bank cancelled my CC and gave me a new one which this website somehow got and they charged me the $20 again, then they charged me $20 for the next month. I contacted them through the chat feature on the website and customer support said the $20 was part of the volume discount package which I NEVER approved. They supposedly are closing my account and refunded my money. If I don't get my refund, I am calling my CC company again.
WHAT A SCAM!
I had no idea I would be charged more money until I got my credit card statement. They said it is a recurring charge at the bottom of what I was on. They did give me a refund and close the account so I'm sure they are used to this Sad they have to do this to make money cause some will never see it
Hi Barbara,
If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Easy to do business with. I cancelled a plan via the chat function. The responses were timely. The chat function was very efficient.
Very Helpful and on top of my questions... Put my mind at ease as i didn't recognize the account activity right away. Thanks again
I ordered a report for one property - the report was thorough and timely and the support has been very responsive.
Chat person, Rachel, responded right away to my questions and gave the information I had sought by contacting propretyrecords.com online and by phone and had not received. She very quickly found and sent me the information I had sought and gave me a confirmation # and told me I would receive a confirmation email soon. Very efficient. I am very grateful for her service.
Quick response to chat. Very efficient handled the issue and resolved with no hassle and quick. Such a refreshing experience.
I needed to cancel my account and Richard was very helpful in that process. My experience was very quick and easy and I got the desired result.
I was billed for $30 and did not sign up for this service. Chat assistance helped me and got my refund.
I got a help for refunding charge immediately. So great service and very nice guy. I just found I was charged $30 that is not my mean. I really don't understand When I do have an account with remain fee.
I needed assistance obtaining a refund for a charge on my account that I didn't authorize or approve.
Was looking for the square footage of my lot to ball park a quote on irrigation and got so much more than I bargained for and all for $1.00
I was looking into renting a home and wanted to know if everything was legit. I be cautious with things and some and just wanted to cover my back
I supposedly open an account in October 24. Have been charged 5 months at $20/month. I don't remember this.
I did thru chat and it was immediately taken care of. I voided the $30 and any further charges without issue
I used property records for one of my college courses, it was very helpful. I have completed my course work and no longer need subscription to property records. I contacted customer service via chat to assist with cancelling subscription. The customer representative assisted with cancelling subscription. The process was easy and hassle free. Thank you.
Anthony was quick to respond and provide the assistance that I needed. He was able to answer my question in a timely manner especially since it was early in the morning.
I got unexpected charges for a subscription or something I'm not even sure what it was but I was sure I did not click anything extra. The customer service person I talked about this issue solved it immediately with no hang ups so thank you Pamela.
Hi France,
If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
I discovered a $20 charge on my account and thought my card was stolen at first, until my fiancé verified it was a legit company. I don't remember ever signing up for a "discounted package" on this site, maybe I paid $1 or something but not a membership. Nor have I ever logged into this account. I chatted with Anthony and he made it super easy to resolve this issue and refund the charges since last August ($180) and closed my account. I never noticed this but I will be more vigilant now.
Very satisfied with the service I was provided Fast, took time to listen and resolved the problem I thought I'd be on the phone for couple of hrs
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Annette,
If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team