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PropertyRecs.com Reviews Summary
PropertyRecs.com has a rating of 4.7 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecs.com most frequently mention customer service, live chat and credit card.
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I interacted with Andy Wright #711, a Customer Service Representative, regarding a recurring monthly charge, and requested to have the account closed and monthly fee refunded. He provided excellent service -- promptly replying to my email and refunding the charge at issue.
If you're looking for detailed, well-structured, and insightful property reports, Propertyrecs is an outstanding choice. Their commitment to excellence and depth in analysis makes them a reliable partner in navigating the complexities of the property market.
It took less than 3 minutes to get my issue resolved. Thank you!
Every month money was taken out of my account. So I looked up the website, spoke with Shirley and she took care of that in two seconds!
The information I received on the property I was looking at was very complete,although all I was really looking for was a plot plan. So I paid for nothing.
Straight and to the point. Very easy to work with.
Thomas helped me void a payment that I thought I had cancelled. I really appreciate it. Thanks!
Found I was getting charged every month for the volume plan. I thought I had only signed up for the $1 option for a certain address. Chat person was very helpful in canceling my account and arranged refunding the money paid for the volume plan. Thanks for your help in fixing this!
In August 2024 I purchased a $1 one-time report for an address to begin handling the estate of my father who died the previous month.
Subsequently Propertyrec.com began billing me $20 per month on August 23,2024 and then monthly until February 2025 when I received a fraud alert from the bank. Apparently I was signed up for a $20 monthly volume discount for which the user interface at PropertyRecs.com does not disclose when purchasing a single report for the reasonable $1 fee.
I did not wittingly sign up for a monthly subscription.
When I discovered the fraudulent charges in February 2025 and requested a refund of the overcharges for August 2024 through January 2025, the customer service representative on the chat was very responsive. Sarah refunded the fraudulently charged $120 immediately and confirmed my account was closed. She even provided the confirmation number. The customer service was excellent and prompt. It made me conclude this is a common experience they will address when requested.
Quick and to the point. Very helpful. Glad they were able to help me with my issue.
Very nice and effective. They answered my questions
Finding my property report was simple and, afterwards, Donna helped me close my account efficiently.
I was charged $20 that I didn't think I had even signed up for. But they were prompt to respond and help me with the issue. Problem resolved.
Very fast response with the information I needed. Thanks!
Because I did not read all the fine print I was charged $20.00 eight days after my first payment, but one text message to Propertyrecs.com resolved the problem.
The staff was very knowledgeable and eager to assist me.
Very helpful and accurate information. You do need to cancel the subscription if you don't want to pay the $20
Debrah was very helpful and was able to help in less than 2 minutes of answering all my questions and crediting my account.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team