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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
PropertyRecord.com Reviews Summary
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
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Once I realized how to cancel through their chat, it was easy to do so. They also said they were going to refund an additional charge.
The agent was very helpful and fast. Was able to assist and solve issue immediately.
Received information in a timely manner. Dealing with their support staff has been nothing but professional. I can recommend this service.
When I generated a detailed report for a property I was investigating the legal documents I was interested in did not appear. Coincidentally, I received a follow-up email from the Support Team asking if the report was acceptable. I responded with the details of what I was looking for and they responded immediately with the email for their Research Team. Unfortunately, time constraints with local government officials mandated I obtain the documents from other local resources. I contacted Customer Service regarding this situation and they promptly refunded my payment. What a great Team! Not many companies provide this level of Customer Service. I highly recommend them and will consider them first for my future needs.
I ordered a report and paid the $1 fee then got a charge for $20. Shirley took care of it and submitted for a refund. She was great! 5 stars for Shirley
Getting an unknown fee charged to me NOT so great!
I used this website to look up my property. I was able to see property lines I was desiring, as well as criminal records and other extensive information I found helpful. There was a situation with me being charged some sort of other fee. But the representative was available, speedy, kind and great. I would recommend this website
Quick response. Asked for cancelation of subscription due to no longer needed. Csa completed in matter of seconds. I wish all company's response was this fast.
I requested info for what I believed to be a one time purchase and just discovered I've been being billed that charge monthly.
I went to your website requested a chat c
Gave the info and was done in less than a minute!
Was the best messaging service over ever experienced and was so simple to use.
The lady helped us understand a payment on our credit card account….
Misplaced our county tax information. Made request via the live chat...request sent over and answered in less than 24 hours. Super!
I thought I was buying a one time report and ended up getting a $20 per month recurring charge. Could have been my error but not sure. They cancelled as soon as I discovered it. Information was good though.
Needed to cancel our subscription and the sales person was very cooperative.
I had an issue with a charge. I was able to get a hold of someone very quickly via chat who helped me resolve the issue.
PropertyRecord.com was not only fast but fair.
I ordered documents for the first time and was confused by the process –– no fault of the site –– and when I called the service, I got a person within 20 seconds and was refunded for a document I received elsewhere.
If I need further records in the future, PropertyRecords.com will be my one-stop shop.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team