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PropertyRecord.com

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Amazing Customer service
June 16, 2025

Ashley was absolutely wonderful in resolving with the issue I had at hand. Thank you again Ashley!

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Quick respond
June 16, 2025

I contacted the site to cancel a subscription, and with quick ease and respond it was immediately processed.

Date of experience: June 6, 2025
North Carolina
1 review
1 helpful vote
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I selected details on a single property record for the $1 fee which was charged to my card. I later received a charge for $30 for a "package" which I did not sign up for. I contacted PropertyRecord on their Chat bot and the charge was immediatly reversed - could not ask for better service.

Date of experience: June 6, 2025
Louisiana
1 review
0 helpful votes
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Nicholas was great!
June 15, 2025

I had an issue with my account and Nicholas helped me to get it resolved quickly and efficiently. Thanks Nicholas!

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Mistake rectified
June 15, 2025

I was unaware of something I was signed up for and the customer rep, Kimberly, was an enormous help. Thanks!

Date of experience: June 5, 2025
Ohio
1 review
0 helpful votes
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Refund subscription
June 15, 2025

Shirley was great, she took care of everything and was very fast also. She found my account and provided me information but then got me a refund for the mistake.

Date of experience: June 5, 2025
Florida
1 review
0 helpful votes
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The best chat costumer service
June 15, 2025

Alexander was amazing and patient and resolved everything on the chat costumer service. I was greeted nicely and he was polite and efficient. Thank you

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Excellent customer service
June 15, 2025

I clicked the wrong button and requested documents that I don't need and their customer service quickly reversed the charges to my credit card and helped me close my account.

Date of experience: June 4, 2025
Tennessee
1 review
0 helpful votes
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I messed up
June 14, 2025

While looking for information on some property we own, I inadvertently used a pay service for such things. I thought I was on a county or state site.
When I contacted the customer service, they cancelled the subscription and refunded the charge expeditiously. Much appreciated!

Date of experience: June 4, 2025
Texas
1 review
0 helpful votes
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Property Search
June 14, 2025

I was searching for specific information about my property, which isn't included in the report. Asked for support, and Richard took care of it for me.

Date of experience: June 4, 2025
J V. — PropertyRecord.com Rep
10 months ago

Hello Nathalie,
If there is anything else we can assist with in regard to your account, please reach out to us at [email protected] at your earliest convenience. We are here to help.
The Support Team

Oklahoma
1 review
0 helpful votes
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Took care of my issue right away!
June 14, 2025

I got billed on accident after a cancellation and I was issued a refund asap when I reached out. Thank you, Rachel!

Date of experience: June 4, 2025
Mississippi
1 review
0 helpful votes
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Great customer service!
February 27, 2025

Thank you for the speedy service of refunding a recurring charge I had no intent of agreeing to! A+!

Date of experience: February 17, 2025
Missouri
1 review
0 helpful votes
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Reports
February 27, 2025

Didn't receive any info on property in my vicinity or

Date of experience: February 17, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Willmer,

Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Massachusetts
1 review
0 helpful votes
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I contacted the online chat agent related to the $20 monthly billing on my card. I do not ever recall ordering the service and certainly not for $20 per month. The online agent did a great job and with no questions asked, refunded the past 4 months of charges. Best customer service call I have had in a long time.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Cancel
February 27, 2025

I was unsure why I was receiving a charge. The rep was able to tell me why and cancel the account.

Date of experience: February 17, 2025
Texas
1 review
0 helpful votes
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Property concerns
February 27, 2025

I used the service to check my property in Tennessee, the agents worked well with me on my issues

Date of experience: February 17, 2025
Pennsylvania
1 review
0 helpful votes
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Customer Service
February 27, 2025

I did receive excellent customer service when I had a charge on my credit card that was incorrect. Also, the information on their website was highly inaccurate so I closed my account because I will not be using them again.

Date of experience: February 17, 2025
Texas
1 review
0 helpful votes
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Cancellation
February 27, 2025

Once I realized how to cancel through their chat, it was easy to do so. They also said they were going to refund an additional charge.

Date of experience: February 17, 2025
Georgia
1 review
0 helpful votes
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Review of live chat service
February 27, 2025

The agent was very helpful and fast. Was able to assist and solve issue immediately.

Date of experience: February 17, 2025
Arizona
1 review
0 helpful votes
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Good service
February 27, 2025

Got what I needed. Complete property search.
Thank you

Date of experience: February 17, 2025