Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PropertyRecord.com

PropertyRecord.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
How would you rate PropertyRecord.com?
grey stargrey stargrey stargrey stargrey star

PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Patrick B.
Unfollow Patrick B.
Share Review
Report Review

Excellent Customer Service
June 18, 2025

I contacted PropertyRecord.com and my questions were addressed and resolved within minutes. On a Sunday as well! Great site with great information. Thank you!

Date of experience: June 8, 2025
Wisconsin
1 review
0 helpful votes
Follow Darrellynn M.
Unfollow Darrellynn M.
Share Review
Report Review

Easy Refund
June 18, 2025

I was unable to obtain the documents needed through this company, and they were accessible and made a return of funds super easy.

Date of experience: June 8, 2025
Illinois
1 review
0 helpful votes
Follow LaShawn J.
Unfollow LaShawn J.
Share Review
Report Review

I need some special information to help me complete a project I was working on. Fast, easy and risk free

Date of experience: June 8, 2025
New York
1 review
0 helpful votes
Follow Les P.
Unfollow Les P.
Share Review
Report Review

Fast and great help
June 17, 2025

There was a misunderstanding on my account and it was fixed right away. Honest company.
I would recommend this company

Date of experience: June 7, 2025
Michigan
1 review
0 helpful votes
Follow Joyce W.
Unfollow Joyce W.
Share Review
Report Review

Canceled service
June 17, 2025

Agent was professional, kind and efficient. My account was canceled within minutes of the agent learning what I wanted.

Date of experience: June 7, 2025
Texas
1 review
0 helpful votes
Follow Alisa A.
Unfollow Alisa A.
Share Review
Report Review

Efficient to work with
June 17, 2025

It was great working with you and took less than 30 seconds to get when I needed done. Thank you so much.

Date of experience: June 7, 2025
California
1 review
0 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Share Review
Report Review

Amazing Customer service
June 16, 2025

Ashley was absolutely wonderful in resolving with the issue I had at hand. Thank you again Ashley!

Date of experience: June 6, 2025
California
1 review
0 helpful votes
Follow Ruby U.
Unfollow Ruby U.
Share Review
Report Review

Quick respond
June 16, 2025

I contacted the site to cancel a subscription, and with quick ease and respond it was immediately processed.

Date of experience: June 6, 2025
North Carolina
1 review
1 helpful vote
Follow Joe M.
Unfollow Joe M.
Share Review
Report Review

I selected details on a single property record for the $1 fee which was charged to my card. I later received a charge for $30 for a "package" which I did not sign up for. I contacted PropertyRecord on their Chat bot and the charge was immediatly reversed - could not ask for better service.

Date of experience: June 6, 2025
Louisiana
1 review
0 helpful votes
Follow Bray B.
Unfollow Bray B.
Share Review
Report Review

Nicholas was great!
June 15, 2025

I had an issue with my account and Nicholas helped me to get it resolved quickly and efficiently. Thanks Nicholas!

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
Follow Sunni B.
Unfollow Sunni B.
Share Review
Report Review

Mistake rectified
June 15, 2025

I was unaware of something I was signed up for and the customer rep, Kimberly, was an enormous help. Thanks!

Date of experience: June 5, 2025
Ohio
1 review
0 helpful votes
Follow Bryan V.
Unfollow Bryan V.
Share Review
Report Review

Refund subscription
June 15, 2025

Shirley was great, she took care of everything and was very fast also. She found my account and provided me information but then got me a refund for the mistake.

Date of experience: June 5, 2025
Florida
1 review
0 helpful votes
Follow Tom C.
Unfollow Tom C.
Share Review
Report Review

The best chat costumer service
June 15, 2025

Alexander was amazing and patient and resolved everything on the chat costumer service. I was greeted nicely and he was polite and efficient. Thank you

Date of experience: June 5, 2025
California
1 review
0 helpful votes
Follow Ron M.
Unfollow Ron M.
Share Review
Report Review

Excellent customer service
June 15, 2025

I clicked the wrong button and requested documents that I don't need and their customer service quickly reversed the charges to my credit card and helped me close my account.

Date of experience: June 4, 2025
Tennessee
1 review
0 helpful votes
Follow William P.
Unfollow William P.
Share Review
Report Review

I messed up
June 14, 2025

While looking for information on some property we own, I inadvertently used a pay service for such things. I thought I was on a county or state site.
When I contacted the customer service, they cancelled the subscription and refunded the charge expeditiously. Much appreciated!

Date of experience: June 4, 2025
Texas
1 review
0 helpful votes
Follow Nathalie F.
Unfollow Nathalie F.
Share Review
Report Review

Property Search
June 14, 2025

I was searching for specific information about my property, which isn't included in the report. Asked for support, and Richard took care of it for me.

Date of experience: June 4, 2025
J V. — PropertyRecord.com Rep
10 months ago

Hello Nathalie,
If there is anything else we can assist with in regard to your account, please reach out to us at [email protected] at your earliest convenience. We are here to help.
The Support Team

Oklahoma
1 review
0 helpful votes
Follow Olivia S.
Unfollow Olivia S.
Share Review
Report Review

Took care of my issue right away!
June 14, 2025

I got billed on accident after a cancellation and I was issued a refund asap when I reached out. Thank you, Rachel!

Date of experience: June 4, 2025
Mississippi
1 review
0 helpful votes
Follow Zachary L.
Unfollow Zachary L.
Share Review
Report Review

Great customer service!
February 27, 2025

Thank you for the speedy service of refunding a recurring charge I had no intent of agreeing to! A+!

Date of experience: February 17, 2025
Missouri
1 review
0 helpful votes
Follow Willmer V.
Unfollow Willmer V.
Share Review
Report Review

Reports
February 27, 2025

Didn't receive any info on property in my vicinity or

Date of experience: February 17, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Willmer,

Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Massachusetts
1 review
0 helpful votes
Follow Barry Z.
Unfollow Barry Z.
Share Review
Report Review

I contacted the online chat agent related to the $20 monthly billing on my card. I do not ever recall ordering the service and certainly not for $20 per month. The online agent did a great job and with no questions asked, refunded the past 4 months of charges. Best customer service call I have had in a long time.

Date of experience: February 17, 2025