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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
PropertyRecord.com Reviews Summary
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
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I was having difficulty getting to my tax statement on line. The support staff resolved my problem and provided what I needed in a very short time. Thank you Jeremy, Andy and Sara!
I was given the impression I was paying for one search. However, my credit card was charged monthly at the rate of $20 per month. Not at all happy with that. I've signed onto the website to cancel an account I didn't realize I'd signed up for, and the 'chat bot' says my account is now closed and there will be no further charges. Would have been good to have a refund. Will check back in a month to ensure it has indeed been cancelled. Also, the information I was looking up was pretty basic. Unlikely to use such a service again.
Hi Debra,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
I was happily amazed that you all contacted to after my less than successful attempt to get my property tax form from the HO CO web site. And you followed thru and emailed me the form I needed. Just amazed. Thank you!
Heather in the chat was friendly and helpful! She didn't try to convince me to continue with a service I don't need!
David was my rep and he was absolutely fantastic in assisting me! Very knowledgeable and nice and happy to assist my request in a timely fashion
I found them to be extremely quick in responding to communication and just as prompt when helping me deal with an issue. I found the customer service to be far superior to most companies I've dealt with recently.
Anthony helped me understand why i was charged. Then he gave a refund which made things better. 100% will use properly records again. Great guy
Answers are not immediate via chat. Any extra information not given has to be requested to a data specialist who emails you data or instructions to get the information. Downloading documents are not able to be opened without being the account holder
The agent through chat was amazing and understood our issues. Raymond was able to cancel the request instantly. The chat service is awesome for weekend issues.
I requested some information on how to remove some inaccurate information in our property records regarding previous residents. The agent was helpful and respectful. Thanks for great customer service.
I was on the live chat for a min and Donna canceled my subscription in seconds. That was the fastest cancellation I have ever encountered
I was being charged $20 for something that I was not aware, ad d I got the amount refunded and account closed within few seconds of reaching out to live agent.
I must say, this service provides adequate results and excellent customer service! I was able to receive the materials I came for very efficiently!
I was looking for info on a property and ordered the $1 report. A couple days later they charged my credit card $30, then 6 days later charged another $30. I called and they said they'd refund my latest $30 not the first $30. Complete scam do not use!
Hi Russell,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Wow! When I went to look at my first property, I had a lot of questions about the property and decided to give Property Records a try. They answered all of my questions and gave me a sense of security. The reports are both professional and detailed. Their customer service is second to none and I was very impressed with their response time. Now, I will use Property Records in the future whenever I go to look at property.
I wanted to express my gratitude for the exceptional service I received. Your professionalism and quick response were truly appreciated. Thank you for your support.
Fadi Akl
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team