ProGift

Ordered a wine gift basket for my fiancée. It was supposed to be delivered 2/14 but instead on 2/15. And they forgot to add the balloons. Gift basket was also smaller than the one I ordered.

I was having flowers delivered to my sister in laws family after hearing about her sudden passing. I reached out to Progift to confirm that they could deliver to them, and they confirmed that they could in a few days and seemed lovely. Order was placed April 19th. After no updates, they confirmed delivery on April 24th, however it was not delivered. I flew all the way to Japan and could have delivered myself at this point. I reached out several times for updates between the 19th and april 26th for any type of update. No response. So i called my credit card company to cancel the payment, as they had not delivered. I then received notification on May 6th that they had redelivered this order and they were demanding my payment. Accused of lying about their lack of communication and have now been harassing me for 4 days to submit payment and threatened to send an invoice to my grieving family. I confirmed with them that they did receive the flowers, however when i looked back on my order, they did not deliver anything close to what i paid for. I added additional stems for size, as well as a glass vase, and they delivered an arrangement smaller than advertised as the "regular size" as well as a small ceramic jar instead of glass which is what i paid for. I understand that there are slight changes due to international delivery, but this service was just terrible. They are also now telling me that the vase was included, but the charge for the glass vase was not removed from my invoice. DO NOT ORDER FROM THEM. What a bunch of crooks

Order number *******. Date Oct 23rd 2023
I purposely picked one of their most expensive arrangents ($350). But was very embarrased to see that mine was worse than most of the other flowers at the funeral. There were only a few stems of flowers, the rest being filled up with green leaves.
I sent them an email informing them of my dissatisfaction the next day, but, I was totally ignored, not even a simple apology.

An incorrect item was delivered so I contacted customer service to let them know. They apologized and asked me to send a photo of what was delivered. I sent the photo and they quickly sent the correct item.

Although I was disappointed, they appeared sympathetic and were quick to correct the mistake.

Ordered flowers to be sent to Japan. Chose a beautiful arrangement shown on their website (first photo). The recipient sent me a photo of what she received (second photo)--nothing like what I saw on their website and paid $144 for. Yes, they have a disclaimer that flowers and vases may be different from those shown on their website, but the arrangement that was delivered was nothing more than a bunch of flowers, with an abundance of green leaf filler, plopped into a vase. Just be aware that the beautiful arrangement you see on the website is not necessarily what you get. So disappointed.

I ordered flowers to be delivered next day. Chatted with their customer service and was promised the flowers will be delivered next day. It was never delivered as promised but was showing delivered when I tracked it. I reached out to their customer service. They eventually delivered the flowers a day after when it was supposed to be delivered, but the flowers delivered wasn't the same flowers I paid for. I attached a picture of what I ordered vs what was delivered. These guys are scammers. Run for your own good.

Service with another florist fell through, and i needed a dozen red roses delivered that same afternoon.
Progiftnet came through, representative Victoria made sure that my needs were taken care of, and my grandma received a lovely bouquet it time. Dallas, Tx

Placed an order to be delivered in the United States for Mother´s day (I live in Europe).
Customer service took care of everything, and a beautiful Orchid bouquet was delivered on Sunday alongside with my message and they contacted me upon delivery.
Impeccable service, i will for sure use progift again!

I have been waiting 5 months for my order to arrive. The last correspondence I had after they told me it had arrived and then told me no sorry that was a glitch, was it was now on hold. Never again. And they still have my money!

I was looking for a very specific bouquet in white and red, and representative Victoria made it happen.
She reached out to me when she was able to get my order ready, and it was delivered in a timely manner.

Do recomend, and will for sure return

Since I couldn't make it to my aunt's funeral in Paris, I was able to send flowers through ProGift. My cousin did in fact receive the flowers on time and I am pleased.

This company charges about 30% more than their competition. I decided to go ahead with them after I spoke with their customer service via chat and they assured me that the flowers I was ordering for my mother in Italy would be delivered the next day (Sunday). The timing was important to me, as it was my mother's birthday.

I selected my mom's favorite flowers and placed the order. Unfortunately, it wasn't delivered until the day after next day (Monday). Not only was it delivered late, but also they changed the flowers in the bouquet without asking me. That was an even bigger problem, as I had originally chosen my mom's favorite flowers.

When I contacted customer service to ask for my money back they used the excuse that the local flower shop was closed on Sunday. That's after I was assured by customer service that they would be delivered on Sunday and me paying their fee, which is higher than anyone else's.

Upon my request to get my money back for the poor service, they told me that my mother would have to go and return the bouquet to the flower shop for me to get my money back.

I will never order from them again. Very disappointing experience and poor, scammy customer service.

You won't get delivery or refund.

Paid R220 to deliver my order (small basket of dried fruit and nuts) on the Friday. They then tell me after I paid that they can't deliver on that day and that they can only deliver on Monday. Told them to proceed. Emailed on Monday to see where it was and had to phone on Tuesday to hear that they didn't plan on sending it. Requested refund, but still no reply yet. How difficult can it be for Jenny Williams to process something she should've done hundreds of times?

I wanted to show my appreciation for the customer service and support this company provided. Having lost someone quite dear to me in Australia while being on the other side of the world left me at a loss. I spoke to them via chat and asked for a call to help guide me through the options since I wasn't sure what I should send - the girl who helped me was very understanding of the situation and helped me choose a plant arrangement (since I wanted to send something that would continue to bloom) - they took my order over the phone, delivered everything perfectly on time, and it was a beautiful basket of blooming and green plants. Really thankful for the patience and help.

I send flowers to chile for a funeral, I paid top price and they delivered nothing like i bought. I bought a spray and they deliver a tiny basket, when a complained they say that is all they can do because is hard to make those arrangements in Chile, which is a lie, because my mother was there sending me pictures of the flowers I sent.
How many time customers buy something online thinking that that is exactly what you would get and is not, i was lucky my mother was there and took a picture and send it to me otherwise i would had no way to know. I was very disappointed and mad about it. Then someone came and they ask to the daughter of the decease to take the flowers instead of bringing something to complement it, since they mess up. Took the flowers away and bring the same thing only with a little more flowers on. Total scam please don't use this flower service.

I live in Maryland, and my grandparents live out in the woods in New Brunswick Canada. That being said, you can imagine how hard it is to get flowers delivered to them. Today's their 54th wedding anniversary. I ordered from ProGiftNet this morning, and i got email updates throughout. They just got their flowers, only 3 hours later! They're in gorgeous condition. 100% worth the price. I'm extremely impressed with their service, i will continue purchasing from this place.

Now i have two very happy grandparents in Canada :)

I used progiftnet.com twice in the past month, and they helped me so much that I had to write to a review. First, my boss had forgotten to send Valentine's flowers to his wife, and I spoke to them at 1pm on Valentine's to place a same day order and they helped to deliver a dozen roses within hours. Then, a week later my boss needed to send a condolence arrangement to his family in Vienna, Austria, and they did a great job on a beautiful arrangement. They were very helpful and I will continue to use them in the future.